Hey everyone, I was searching online for help with the following dispute and came across this fine site. From what I've read so far the site has a lot of knowledgeable and helpful members that have contributed towards resolving casino issues so I think I chose the right site. If anyone can help at all it would be really appreciated!
On 29th Oct I received a gutting email from inetbet informing me that they had declined my withdrawal of $1908.26 due to a breach in their welcome bonus terms and conditions.
Their reasoning was that I had broken the terms as a result of betting equal to and in excess of the maximum bet allowed per spin. The terms on inetbet.com clearly stated that the player must not place a bet in excess of 25% of the deposited amount, I deposited $100 and the maximum bet I placed to my knowledge was $25.
I replied to inetbet support team to make them aware of this by sending them a print screen of the max bet term, I also added that the most I bet on a single spin was $25. After this email they then altered the terms to fit their claims and said that I bet $30 2 or 3 times on Pirates Isle which has an extra bet feature of $5 that was active without me knowing, I assume it's active on opening the slot because I definitely didn't activate it knowing I could only bet $25 and is why I set the total bet to $25.
What I want to make clear here is that I had won my money before even playing Pirates Isle, absolutely nothing was gained by me playing this slot and the $30 bet size was made in absolute error, I actually lost some of my winnings every spin on Pirates Isle hence why I only spun a few times.
Anyway the last email I sent explained that the bets were placed in error, I obviously wasn't aware that the extra bet feature was active and that I had won big before even playing that slot. They didn't respond to my last email, instead, I received an email from inetbet support team asking me if i would like to submit a testimonial on their site about my recent win and if I could upload a screenshot!?
I honestly couldn't believe what I was reading, it felt like a kick in the balls they clearly knew I was gutted, I've never won anything like that amount of money before then they send me this email to rub it in. The stupid thing is I would be more than happy to share my win on their site... if they had actually paid me!
Basically I don't know what to do next and I can't just give up the fight and lose $2k, if anyone can offer any help it would be really awesome, thanks
On 29th Oct I received a gutting email from inetbet informing me that they had declined my withdrawal of $1908.26 due to a breach in their welcome bonus terms and conditions.
Their reasoning was that I had broken the terms as a result of betting equal to and in excess of the maximum bet allowed per spin. The terms on inetbet.com clearly stated that the player must not place a bet in excess of 25% of the deposited amount, I deposited $100 and the maximum bet I placed to my knowledge was $25.
I replied to inetbet support team to make them aware of this by sending them a print screen of the max bet term, I also added that the most I bet on a single spin was $25. After this email they then altered the terms to fit their claims and said that I bet $30 2 or 3 times on Pirates Isle which has an extra bet feature of $5 that was active without me knowing, I assume it's active on opening the slot because I definitely didn't activate it knowing I could only bet $25 and is why I set the total bet to $25.
What I want to make clear here is that I had won my money before even playing Pirates Isle, absolutely nothing was gained by me playing this slot and the $30 bet size was made in absolute error, I actually lost some of my winnings every spin on Pirates Isle hence why I only spun a few times.
Anyway the last email I sent explained that the bets were placed in error, I obviously wasn't aware that the extra bet feature was active and that I had won big before even playing that slot. They didn't respond to my last email, instead, I received an email from inetbet support team asking me if i would like to submit a testimonial on their site about my recent win and if I could upload a screenshot!?
I honestly couldn't believe what I was reading, it felt like a kick in the balls they clearly knew I was gutted, I've never won anything like that amount of money before then they send me this email to rub it in. The stupid thing is I would be more than happy to share my win on their site... if they had actually paid me!
Basically I don't know what to do next and I can't just give up the fight and lose $2k, if anyone can offer any help it would be really awesome, thanks