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Casino Complaint SLOTBEAST vs iNetBet

Discussion in 'Casino Complaints - Bonus Issues' started by SLOTBEAST, Dec 14, 2015.

    Dec 14, 2015
  1. SLOTBEAST

    SLOTBEAST Dormant account

    Occupation:
    Self employed
    Location:
    UK
    Hey everyone, I was searching online for help with the following dispute and came across this fine site. From what I've read so far the site has a lot of knowledgeable and helpful members that have contributed towards resolving casino issues so I think I chose the right site. If anyone can help at all it would be really appreciated!

    On 29th Oct I received a gutting email from inetbet informing me that they had declined my withdrawal of $1908.26 due to a breach in their welcome bonus terms and conditions.

    Their reasoning was that I had broken the terms as a result of betting equal to and in excess of the maximum bet allowed per spin. The terms on inetbet.com clearly stated that the player must not place a bet in excess of 25% of the deposited amount, I deposited $100 and the maximum bet I placed to my knowledge was $25.

    I replied to inetbet support team to make them aware of this by sending them a print screen of the max bet term, I also added that the most I bet on a single spin was $25. After this email they then altered the terms to fit their claims and said that I bet $30 2 or 3 times on Pirates Isle which has an extra bet feature of $5 that was active without me knowing, I assume it's active on opening the slot because I definitely didn't activate it knowing I could only bet $25 and is why I set the total bet to $25.

    What I want to make clear here is that I had won my money before even playing Pirates Isle, absolutely nothing was gained by me playing this slot and the $30 bet size was made in absolute error, I actually lost some of my winnings every spin on Pirates Isle hence why I only spun a few times.

    Anyway the last email I sent explained that the bets were placed in error, I obviously wasn't aware that the extra bet feature was active and that I had won big before even playing that slot. They didn't respond to my last email, instead, I received an email from inetbet support team asking me if i would like to submit a testimonial on their site about my recent win and if I could upload a screenshot!?

    I honestly couldn't believe what I was reading, it felt like a kick in the balls they clearly knew I was gutted, I've never won anything like that amount of money before then they send me this email to rub it in. The stupid thing is I would be more than happy to share my win on their site... if they had actually paid me!

    Basically I don't know what to do next and I can't just give up the fight and lose $2k, if anyone can offer any help it would be really awesome, thanks :)
     
  2. Dec 14, 2015
  3. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Unfortunately you broke the max-bet term of their promotional rules and that is already enough reason to void your entire winnings although it seems utterly unfair, especially if you didn't win anything on those spins.

    I would recommend to contact the representative of Inetbet via this forum. They are accredited and you might be able to settle things with an agreement.

    You can PM her via this link: http://www.casinomeister.com/forums/private.php?do=newpm&u=72

    Try to be as objective as you have been with your post here. Reduce your expectations though, unlikely you get the whole disputed withdrawal.
     
    1 person likes this.
  4. Dec 14, 2015
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @ SLOTBEAST : you should make note of the notice posted at the top of this and every other forum page:

    SLOTBEAST vs iNetBet: zero-tolerance-re-complaints_w1000.png,Dec 14, 2015

    Thread title changed to better reflect the actual situation, original was "iNetBet take nearly $2000 from me and rub it in afterwards!".
     
  6. Dec 14, 2015
  7. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    If iNetBet wants to be a hero they will pay the guy.
     
  8. Dec 14, 2015
  9. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    As much as it hurts to possibly loose this amount terms are terms. And they could hold you to that. Confused a bit by the above - are you saying they altered the terms and conditions that are on the site in some way ? as thats how the above can read ?


    Some casinos would though take the longer term view and probably let this through - with the view of gaining a player and future deposits (which in my own opinion from a business point of view would make sense )

    But your at the mercy of Inetbet on this one. If they stick to the rules to the letter your basically screwed and wont see a dime. The email asking for a testimonial even though probably sent in error is rubbing the salt in somewhat. Speak to the rep and see if she can do something.
     
  10. Dec 14, 2015
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Don't want to pre-judge this, but does anyone else think it's a bit odd to deposit $100 and end up doing $25 spins? :eek2:

    On the face of it, it looks like a "classic bonus abuse" strategy - take the max bonus (in this case, iNetBet's slot bonus is 200% on a max deposit of $100), and bet the biggest amount allowed with the aim to either win REALLY big, or bust out quickly.
    OK - he said it was AFTER the WR was finished, but that still seems extremely high betting.

    Personally I have nothing against players doing this - but they do have to be careful to not break any rules.
    Looks like the player chose this new slot without realising it has an optional "extra feature side bet" and so accidentally broke the max bet rule. Pretty careless to be honest, as the "extra bet" is clearly shown right next to the regular bet (below).

    I could be way off target with all the above, but my gut feeling is either way the OP is going to out of luck here as iNetBet are especially known for sticking to their own rules.


    {Edit to add} Even a bet of $25 is in breach of the rules - the terms clearly say "players bet may not be or exceed 25%"
     

    Attached Files:

    1 person likes this.
  12. Dec 16, 2015
  13. SLOTBEAST

    SLOTBEAST Dormant account

    Occupation:
    Self employed
    Location:
    UK
    ''Looks like the player chose this new slot without realising it has an optional "extra feature side bet" and so accidentally broke the max bet rule. Pretty careless to be honest, as the "extra bet" is clearly shown right next to the regular bet (below).''

    I realise the extra bet is right next to the main bet but I wasn't aware the extra bet was active. You could definitely say it was careless as so much money was at stake but it was a careless mistake, it wasn't intentional and it wasn't repeated on any other slot.


    ''Even a bet of $25 is in breach of the rules - the terms clearly say "players bet may not be or exceed 25%"

    The terms have been changed since the incident, at the time the terms read that a player must not exceed 25%, i sent them a screen shot of the term.
     
    2 people like this.
  14. Dec 16, 2015
  15. SLOTBEAST

    SLOTBEAST Dormant account

    Occupation:
    Self employed
    Location:
    UK
    Thanks for your replies and apologies if i broke any forum rules, it won't happen again.

    I understand that terms are terms and I made sure to read them before signing up and depositing at the casino however, I thought i was within the terms as I wasn't aware the extra bet was active. My point is that I won my money before I played Pirates Isle and I find it extremely harsh that inetbet would void my winnings due to a few bets that were made in error and that I actually lost money on.
     
  16. Dec 16, 2015
  17. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Unfortunately with RTG casinos (all of them, I think?), after you take a bonus, even when the WR is complete the bonus terms still apply - I've read dozens of similar stories about this on the forum over the years.
    If you want to carry on playing in a way which would break the bonus terms, you have to cash-out and re-deposit.
    Utterly ridiculous in my personal opinion - but nothing I can do about it.

    Any news back from iNet yet?

    KK
     
  18. Dec 16, 2015
  19. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    It is usually impossible to determine whether someone breaks a rule intentionally or by accident. And I promise you that almost every chancer I've encountered over the years says "I broke the Terms by accident". If that got them the money they wanted why wouldn't they?

    If you wish to take this further here I suggest you use our Pitch-A-Bitch service which begins with the Pitch-A-Bitch FAQ.
     
    Last edited: Dec 16, 2015
  20. Dec 17, 2015
  21. SlotsLover

    SlotsLover Senior Member PABnorogue PABnononaccred3 MM PABinit PABaccred

    Occupation:
    teacher
    Location:
    California
    This is true, but a good rule of thumb is "did the player gain advantage (or could they have gained advantage) from what they did." For example, a player playing disallowed games could be gaining advantage. A player playing over the max (by a little bit) after having a big balance and near the rollover is not gaining by doing this. So I would say going over due to feature guarantee AFTER having a big balance is a reasonable error, while playing disallowed games is not, because a player can gain by playing the lower house advantage games.

    There was a case earlier this year I believe where a player at Inetbet broke the rules by depositing too much on the second deposit in a sequential bonus but lost then won on the fourth deposit (depositing the right amount) and was not paid. That to me is not gaining advantage because the player would not have been paid on the second deposit bonus so no advantage was or could have been gained.

    Just my 2c, probably worth 1c.
     
    1 person likes this.
  22. Dec 17, 2015
  23. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Interesting distinction, not something one sees your average casino manager troubling him/herself with. If they do that's great, play there! But it's certainly not something one can expect.
     
    1 person likes this.
  24. Dec 21, 2015
  25. SLOTBEAST

    SLOTBEAST Dormant account

    Occupation:
    Self employed
    Location:
    UK
    I understand what you're saying maxd and I'd totally agree with you in regards to this if there was any logical benefit from spinning $30 a spin as apposed to $25 (the max allowed at the time of me playing), we're talking 2 or 3 spins, that's $10/$15. Why would I intentionally take that risk with no significant benefit, I had already won 2k previous to this spinning within the rules so why increase my bet size when I was fully aware of the terms?

    KasinoKing - last time I contacted them they completely ignored me showing no empathy whatsoever, I don't really want to embarrass myself again.
     
  26. Dec 21, 2015
  27. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    I think that the player is going to have to kiss this one goodbye. The term is there and they broke it, end of - no matter if it was 'accidental' or whether it benefited them or not. The only choice is to do what MaxD suggested and do a PAB, but I honestly don't think it would make a difference. IF iNetBet decided to give this NEW player a pass on breaking a term, I'd be extremely surprised, they're sticklers on their terms for even long standing players.

    I think the best the player could hope for is to maybe get their deposit back and get a do-over, but the casino isn't obligated to do it, it would be a goodwill gesture on their part. TBH I doubt that will happen either.
     
  28. Dec 21, 2015
  29. Larsenne

    Larsenne Senior Member PABnononaccred2

    Occupation:
    actor
    Location:
    World Citizen
    Qout from KasinoKing; On the face of it, it looks like a "classic bonus abuse" strategy - take the max bonus (in this case, iNetBet's slot bonus is 200% on a max deposit of $100), and bet the biggest amount allowed with the aim to either win REALLY big, or bust out quickly.

    My thoughts;

    Just wonder how on earth You can call it "classic bonus abuse" if a player plays within the terms? I certainly want to win, with or whitout a bonus. As long as I follow the rules. And If you follow the rules, you do nothing wrong.
     
  30. Dec 21, 2015
  31. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    It's not the casino's responsibility to scrutinize Terms violations to see, or guesstimate, how much the player may or may not have benefited. Lovely if they do it, no one can reasonably expect that they would.
     
  32. Dec 21, 2015
  33. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I don't call it that - but the casinos do. That's why I wrote it in speech marks.
    Over the years I have heard casinos repeatedly say "the player abused the bonus by betting in X way". Utter BS - if they don't break any rules then it is NOT abuse.

    Again and again and again we come back to the question: Why don't the casinos program their software so that rules CAN NOT be broken?
    They say is it too complicated, but frankly I don't believe that for one second.

    KK
     
    2 people like this.
  34. Dec 22, 2015
  35. Larsenne

    Larsenne Senior Member PABnononaccred2

    Occupation:
    actor
    Location:
    World Citizen
    Sorry, Kasino King. I misunderstood you in your post.

    My fault.

    Regards

    L'arsenne
     

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