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slotastic casino (verification problem)

Discussion in 'Casino Complaints - Non-Bonus Issues' started by chuchu59, Mar 7, 2010.

    Mar 7, 2010
  1. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Okay, I decided to try this casino out with a paltry $10 deposit forgetting that unlike Inetbet this would not be sufficient to claim the welcome bonus. So I deposited $20 shortly thereafter and still there was no bonus. I went to live chat and asked and the reply was that the bonus was only valid for the first deposit. As such, both my 2 deposits cannot trigger the bonus. Since it was my fault, I played a little and proceeded to cash out.

    As I already had an account at Jackpot Capital, I asked live chat whether I could have my account verified without sending in a faxback form and cash out at Slotastic and the reply was yes. Live chat then confirmed that my account had been verified and told me to proceed with the withdrawal. I couldnt as the cashier still stated that I needed to verify my account and when i returned to live chat it was disconnected. No sweat I thought as it might some time. Half a day later, I went back and still could not withdraw so I went back to live chat again. The support guy, Caleb told me that I could not withdraw because I had not wagered 1x the deposit yet so I went and wagered enough for a withdrawal. No way! The cashier still did not allow a withdrawal and then live chat was off again. This is absolutely ridiculous. With such lousy support staff, Slotastic should close shop imo. I am really disgusted with how they handled things.
     
  2. Mar 9, 2010
  3. Jackpot Capital

    Jackpot Capital Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    Cyprus
    Bonus/cashout

    Hi chuchu59,

    I apologize for any misunderstandings and wish to address both issues as follows:

    1) It is clearly stated on Slotastic's website, that the bonus code must be redeemed BEFORE making your deposit, for the bonus to show up automatically. Please see You must register/login in order to see the link..

    "How to get $TARTED:
    1. Download & install the free Slotastic software from the website or play instantly.
    2. Open an account
    3. Grab your bonus:
    Log in, go to the cashier, select "Redeem Coupon" and enter the coupon code STARTED before you make your first deposit.
    4. Make your first deposit and enjoy yourself!"

    We do however, confirm that your bonus was certainly manually credited retroactively, that is, after you deposited, by our CSR. This bonus was played down.

    2) Unfortunately, the Faxback approval which should have been given instantly on your account, wasn't done so until a bit later, for which we apologize.

    Should you have any further queries, please don't hesitate to contact us at This email is not visible to you. or here at Casinomeister.

    Kind regards,
    Yasmeen :)
     
    1 person likes this.

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