SKRILL/Moneybookers - Transaction Not Allowed

[acpiper]

I tried accessing my Moneybookers/Skrill account to feed my AllSlots account and I'm now getting a message from Skrill that "Transaction not allowed" and "Unfortunately your payment cannot be processed because Skrill (Moneybookers) does not support this transaction." So, my question is W T F ? I have been using both AllSlots & Moneybookers in the same fashion for years - always from the same location (Germany), but, suddenly it isn't working. Cust Service at SKRILL responded thus:

"At Skrill we closely monitor the ever changing regulatory requirements to ensure we always implement best compliance and business practices.

This continual review of compliance requirements means that in certain countries we cannot process payments for some gaming merchants. We cannot comment on individual operators."

So, does anybody know of any new Regulations/requirements that may have transpired in Germany in 2013. Is anybody else having this problem? Would switching to another processor fix it?

 

[kazzi]

I've had the excact same problem 2 times now, first was some months ago, then yeasterday again but today its working fine.

What is strange is both times its happend is when i put up for deposit in casino and connect to MB it tells me "you have used MB before" and shows my email and i only have to enter my password none security code required like it would normally.

 

[Mozaik]

What I know about this is that I have the same typical problem. Funds coming from countries where online gambling isn't allowed can't be used to fund your casino account. If I for instance receive money from an American employer it won't be possible to use it on a gambling site, while if I fund my Skrill account from my own national bank account it would work in that case. I would advise you to just get Neteller which is way more convenient than a Skrill account.

 

[Dipity]

Same here in Spain. Transaction not allowed for all my regular casinos.

 

[dunover]

Maybe this has something to do with it.....

*Collaboration further advances ID verification security for online payments
*Partnership will provide customised solutions for the regulated German gambling market
*Skrill invests just under a million Euros in Cybits Holding AG

London / Wiesbaden, 14/01/2013 – Skrill, a leading provider of online payment solutions, is today announcing a partnership with Cybits Holding AG having acquired a share in the company for 985,000 Euros at the end of December 2012.

Through its subsidiary, Cybits AG, the company’s core product is [verify-U], which offers electronic age and ID verification. [verify-U] is the only online age verification solution currently on the German market, offering 85% coverage and successfully identifying 1.8 million people to date.


The combined offering will focus on the German gambling market, where additional regulatory requirements are being introduced. Players will now be offered enhanced high level payment safety and security procedures, which meet the most recent legal requirements. This allows providers to focus on their core business function, without having to worry about meeting the legal requirements.

Furthermore, Cybits and Skrill intend to supply gambling providers with complementary interfaces for online payment and age verification. This perfectly mixes Skrill’s expertise as a leading and widely accepted payment method and [verify-U] as a modern, fast and convenient age verification solution for legally compliant identification and authentication.

Stefan Pattberg, CEO at Cybits Holding AG commented: “With Skrill as a partner, we will be able to serve the market even better than we were able to previously, with the benefit of special knowledge, experience and existing customer relationships. We will provide solutions that are specifically customised to the German gambling market.”

Siegfried Heimgaertner, CEO of Skrill, commented: “Our strategic partnership with Cybits provides a fully rounded service for online retailers, especially those in the German gambling market. This enables traders to easily implement a complete payment and security system quickly and easily.”

Both partners intend to open up new markets that require innovative digital payment services packaged with reliable personal identification. With Skrill’s global focus – over 135,000 merchants across the world currently use the payment provider – the joint offer may be extended internationally in the near future.

Possibly going down this road in all countries where laws and financial regulations make gaming an issue. A bespoke system being developed for each country?

 

[vinylweatherman]

Maybe this has something to do with it.....

*Collaboration further advances ID verification security for online payments
*Partnership will provide customised solutions for the regulated German gambling market
*Skrill invests just under a million Euros in Cybits Holding AG

London / Wiesbaden, 14/01/2013 – Skrill, a leading provider of online payment solutions, is today announcing a partnership with Cybits Holding AG having acquired a share in the company for 985,000 Euros at the end of December 2012.

Through its subsidiary, Cybits AG, the company’s core product is [verify-U], which offers electronic age and ID verification. [verify-U] is the only online age verification solution currently on the German market, offering 85% coverage and successfully identifying 1.8 million people to date.


The combined offering will focus on the German gambling market, where additional regulatory requirements are being introduced. Players will now be offered enhanced high level payment safety and security procedures, which meet the most recent legal requirements. This allows providers to focus on their core business function, without having to worry about meeting the legal requirements.

Furthermore, Cybits and Skrill intend to supply gambling providers with complementary interfaces for online payment and age verification. This perfectly mixes Skrill’s expertise as a leading and widely accepted payment method and [verify-U] as a modern, fast and convenient age verification solution for legally compliant identification and authentication.

Stefan Pattberg, CEO at Cybits Holding AG commented: “With Skrill as a partner, we will be able to serve the market even better than we were able to previously, with the benefit of special knowledge, experience and existing customer relationships. We will provide solutions that are specifically customised to the German gambling market.”

Siegfried Heimgaertner, CEO of Skrill, commented: “Our strategic partnership with Cybits provides a fully rounded service for online retailers, especially those in the German gambling market. This enables traders to easily implement a complete payment and security system quickly and easily.”

Both partners intend to open up new markets that require innovative digital payment services packaged with reliable personal identification. With Skrill’s global focus – over 135,000 merchants across the world currently use the payment provider – the joint offer may be extended internationally in the near future.

Possibly going down this road in all countries where laws and financial regulations make gaming an issue. A bespoke system being developed for each country?

Pointless if all players see is the sudden blocking of their transactions with Skrill refusing to say why. They are not going to stick around with a non functioning service however secure it promises to be, they will look for an alternative. By the time Skrill have everything set up, they may find few German users have stuck around for the inconvenience, and are now with an alternate provider.

Currently, it all seems hit & miss, with individual casinos suddenly blocked, and then randomly OK again for gambling transactions. Alongside this, customers are being told they are not allowed to know which individual sites are going to be affected, and how. Why on earth would they stay with Skrill rather than move to an alternative without these problems.

Even this official announcement fails to explain how the same operator can be a disallowed transaction one minute, and then OK the next. If down to a regulatory change, an operator would end up either allowed or disallowed, not flip between the two states at random.

If Skrill intends to roll out this dog's breakfast in other countries, I am sure Neteller must be celebrating

I can't see operators going back to relying on the verification of an eWallet either. They used to rely on Neteller players having passed Neteller verification, but now they insist on full sets of documents from Neteller users, and in some cases view Neteller users with MORE suspicion than those who use other deposit methods. A example of this being Ladbrokes.

 

[acpiper]

ALLSLOTS Response

Maybe this has something to do with it.....

*Collaboration further advances ID verification security for online payments
*Partnership will provide customised solutions for the regulated German gambling market
*Skrill invests just under a million Euros in Cybits Holding AG

London / Wiesbaden, 14/01/2013 – Skrill, a leading provider of online payment solutions, is today announcing a partnership with Cybits Holding AG having acquired a share in the company for 985,000 Euros at the end of December 2012.

Through its subsidiary, Cybits AG, the company’s core product is [verify-U], which offers electronic age and ID verification. [verify-U] is the only online age verification solution currently on the German market, offering 85% coverage and successfully identifying 1.8 million people to date.


The combined offering will focus on the German gambling market, where additional regulatory requirements are being introduced. Players will now be offered enhanced high level payment safety and security procedures, which meet the most recent legal requirements. This allows providers to focus on their core business function, without having to worry about meeting the legal requirements.

Furthermore, Cybits and Skrill intend to supply gambling providers with complementary interfaces for online payment and age verification. This perfectly mixes Skrill’s expertise as a leading and widely accepted payment method and [verify-U] as a modern, fast and convenient age verification solution for legally compliant identification and authentication.

Stefan Pattberg, CEO at Cybits Holding AG commented: “With Skrill as a partner, we will be able to serve the market even better than we were able to previously, with the benefit of special knowledge, experience and existing customer relationships. We will provide solutions that are specifically customised to the German gambling market.”

Siegfried Heimgaertner, CEO of Skrill, commented: “Our strategic partnership with Cybits provides a fully rounded service for online retailers, especially those in the German gambling market. This enables traders to easily implement a complete payment and security system quickly and easily.”

Both partners intend to open up new markets that require innovative digital payment services packaged with reliable personal identification. With Skrill’s global focus – over 135,000 merchants across the world currently use the payment provider – the joint offer may be extended internationally in the near future.

Possibly going down this road in all countries where laws and financial regulations make gaming an issue. A bespoke system being developed for each country?

I just finished a lengthy chat session with a CS rep at Allslots (or, somebody at Jackpot Factory, or who the hell knows where, but it was through the Allslots help page). After checking all the normal things, saying that everything on his end was fine (and SKRILL told me the same thing), I suggested that maybe there might have been a security hold on my account. He put me on "hold" for a couple of minutes and then reported that he just found out that SKRILL IS NOT ACCEPTING TRANSACTIONS FROM GERMANY AT THIS TIME. Their technical department is working on a solution, but I should move to another processor until it's fixed.

The problem that I have with that is that I withdrew $600 from my SKRILL account in RED32's banking interface without issue last night, so that statement is not entirely true. It does answer a question though.

Now, I want to know WHY! Unless Germany's entering the online market, or want that money for themselves - help pay for Greece, Cyprus, and Spain.

 

[vinylweatherman]

I just finished a lengthy chat session with a CS rep at Allslots (or, somebody at Jackpot Factory, or who the hell knows where, but it was through the Allslots help page). After checking all the normal things, saying that everything on his end was fine (and SKRILL told me the same thing), I suggested that maybe there might have been a security hold on my account. He put me on "hold" for a couple of minutes and then reported that he just found out that SKRILL IS NOT ACCEPTING TRANSACTIONS FROM GERMANY AT THIS TIME. Their technical department is working on a solution, but I should move to another processor until it's fixed.

The problem that I have with that is that I withdrew $600 from my SKRILL account in RED32's banking interface without issue last night, so that statement is not entirely true. It does answer a question though.

Now, I want to know WHY! Unless Germany's entering the online market, or want that money for themselves - help pay for Greece, Cyprus, and Spain.

If it's that simple, why all the evasiveness from Skrill support. Anyone think they were one of those US facing processors using BS to deflect from a real crisis like having no means to honour payments and balances.

It seems that Skrill have changed the terms and conditions for their German customers without making the new terms available for them to expect, surely this isn't even legal.

They appear to be regulated in the UK, so a query/complaint to the UK regulator might get to the bottom of this. In the mean time, German players might want to get their money out of Skrill unless it becomes trapped there through not being able to be used at gambling sites, nor withdrawn to a German bank.

As for All Slots, they are probably looking for the best alternative options for their German players so that they may be advised accordingly.

If only some casinos are affected (it seems the problem does not exist at 32Red) it could be a sign of a permanent change, rather than a temporary issue. 32Red is regulated in Gibraltar, and counts as EU regulated. All Slots is not, and last time I looked, they were regulated by the Kahnawake, which is not only outside the EU, but failed to get on the UK whitelist. This might be the critical difference that determines where German players may use Skrill for online gambling. Neteller may or may not follow suit, but is worth checking out. Other than that, it would be card deposits, or things like UKash There have been moves by some German regional administrations to ban online gambling, and this initiated the original set of appeals by operators to the European courts. Skrill may be playing safe and banning use for online gambling sites that are based outside of the EU ahead of any formal moves by the German government.
It is possible that UK Skrill users will see similar blocks imposed when sites that do not have a secondary license are no longer supposed to be accepting bets from UK players.

 

[dunover]

If it's that simple, why all the evasiveness from Skrill support. Anyone think they were one of those US facing processors using BS to deflect from a real crisis like having no means to honour payments and balances.

It seems that Skrill have changed the terms and conditions for their German customers without making the new terms available for them to expect, surely this isn't even legal.

They appear to be regulated in the UK, so a query/complaint to the UK regulator might get to the bottom of this. In the mean time, German players might want to get their money out of Skrill unless it becomes trapped there through not being able to be used at gambling sites, nor withdrawn to a German bank.

As for All Slots, they are probably looking for the best alternative options for their German players so that they may be advised accordingly.

If only some casinos are affected (it seems the problem does not exist at 32Red) it could be a sign of a permanent change, rather than a temporary issue. 32Red is regulated in Gibraltar, and counts as EU regulated. All Slots is not, and last time I looked, they were regulated by the Kahnawake, which is not only outside the EU, but failed to get on the UK whitelist. This might be the critical difference that determines where German players may use Skrill for online gambling. Neteller may or may not follow suit, but is worth checking out. Other than that, it would be card deposits, or things like UKash There have been moves by some German regional administrations to ban online gambling, and this initiated the original set of appeals by operators to the European courts. Skrill may be playing safe and banning use for online gambling sites that are based outside of the EU ahead of any formal moves by the German government. It is possible that UK Skrill users will see similar blocks imposed when sites that do not have a secondary license are no longer supposed to be accepting bets from UK players.

That would explain both the acquisition in the statement and the vague and contradictory ad hoc actions they seem to be taking at present. You'll probably find there are discussions via lawyers going on in Germany to get clarification or a green light from their authorities. The Germans get funny about outsiders in their markets, as Vodafone found out when they acquired Mannesman (The owners of Orange Mobile).