jonofanlane
Dormant account
- Joined
- Oct 12, 2017
- Location
- UK
I can't believe a company can legally do this.
I deposited £200, was 30 minutes into playing there on slots when the casino closed my account and informed me they would be keeping the whole balance that still had hundreds of pounds in. They declined to say why and stated it was a company decision and that no further reason would be given. I had been given a 100% £200 bonus, but I don't regard this as a bonus issue as I had not gone above max bet had the majority of my own funds left in my balance as had barely played there before a message came up that my account was closed. In my eyes this is theft and think I'm entitled to an explanation and my £200 back!
I deposited £200, was 30 minutes into playing there on slots when the casino closed my account and informed me they would be keeping the whole balance that still had hundreds of pounds in. They declined to say why and stated it was a company decision and that no further reason would be given. I had been given a 100% £200 bonus, but I don't regard this as a bonus issue as I had not gone above max bet had the majority of my own funds left in my balance as had barely played there before a message came up that my account was closed. In my eyes this is theft and think I'm entitled to an explanation and my £200 back!