Non-Bonus Complaint Sin Spins - closed account 30 minutes after opening and stole £200 of my money

jonofanlane

Registered
I can't believe a company can legally do this.

I deposited £200, was 30 minutes into playing there on slots when the casino closed my account and informed me they would be keeping the whole balance that still had hundreds of pounds in. They declined to say why and stated it was a company decision and that no further reason would be given. I had been given a 100% £200 bonus, but I don't regard this as a bonus issue as I had not gone above max bet had the majority of my own funds left in my balance as had barely played there before a message came up that my account was closed. In my eyes this is theft and think I'm entitled to an explanation and my £200 back!
 

Nicola

Meister Member
mm1
ProgressPlay are very strict (and quick) on self-exclusion issues but I haven't heard of any cases where they keep player funds.

Going forward, I would open an official complaint as per T&C...

Any claim and/or dispute You have must be raised by You, by email to customersupport[@]instantgamesupport.com, within 14 (fourteen) business days from the date of the occurrence of the issue that You allege to cause such claim and/or dispute
If You disagree with the final decision of the Company in respect of Your claim and/or dispute and would like to dispute it, then You may bring Your claim and/or dispute following the receipt of the Company's final decision to the Independent Betting Adjudication Service
 
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