Baptism by Fire - success ShadowBet - entering Baptism by Fire

[shadowbet]

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• Allow customers to exit promotions at any time with their remaining deposit, plus any winnings from play with their deposit, and make this opportunity clear to them
• Ensure customers can clearly distinguish between playing with bonus funds and playing with their own money

That is clearly stating cash and bonuses must not be tied together.

I would like to present, how we changed our website, to clearly show which is the bonus and which is the real money. This is, how you will see your wallet if you're registered as UK player. I believe we are 100% compliant with UKGC requirements and we allow customers to exit promotions at any time, with their remaining deposit, plus any winnings from play with their deposit.

 

[shadowbet]

i cant play on the igame platform because they cant be bothered with the very few players in the Faroes
not in Denmark as they think i am
but personally the biggest carrot you can give is good fast support and fast cashouts

Unfortunately Faroeas, which are an

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within the

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are recognized by the system as Denmark, so the access is restricted. I'll open a ticket for this, to find out if we can change anything about it.

 

[SpinUk]

I would like to present, how we changed our website, to clearly show which is the bonus and which is the real money. This is, how you will see your wallet if you're registered as UK player. I believe we are 100% compliant with UKGC requirements and we allow customers to exit promotions at any time, with their remaining deposit, plus any winnings from play with their deposit.

View attachment 90398

Seems to comply fully to me. Maybe tell some of your competitors still chancing their arm by tying in the bonuses *cough* Everymatrix group *cough*

 

[colinsunderland]

Seems to comply fully to me. Maybe tell some of your competitors still chancing their arm by tying in the bonuses *cough* Everymatrix group *cough*

If they are doing that they should be reported to the UKGC and CMA, and if you won from your deposit and they refused to pay you would win in court. The rules are clear.
Well done Shadowbet for sorting it so quickly

 

[SpinUk]

If they are doing that they should be reported to the UKGC and CMA, and if you won from your deposit and they refused to pay you would win in court. The rules are clear.
Well done Shadowbet for sorting it so quickly

I know mate, I emailed one of the largest affiliates on here about it and he effectively said that because of the short notice from the UKGC on it, he was turning a blind eye to it. Seems pretty clear to me though.

 

[colinsunderland]

I know mate, I emailed one of the largest affiliates on here about it and he effectively said that because of the short notice from the UKGC on it, he was turning a blind eye to it. Seems pretty clear to me though.

Well thats shite, almost every casino has changed over in the 'short time' they had to do it, if affiliates want to promote casinos who scam customers then their choice, hopefully customers notice and stop using them

 

[English Begbie]

Is ShadowBet a free-standing casino or is it a member of another existing group?

 

[brianmon]

Is ShadowBet a free-standing casino or is it a member of another existing group?

It's a white label on the MT Secure Trade license

 

[lockinlove]

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1. Your cash deposits can be withdrawn at any time, unless we have reasonable grounds to suspect promotional abuse or irregular play. You can find more about this
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   .

Are you sure you hadn't dipped into the bonus, not even by a penny? I don't play there so can't comment on them, but certainly on G'Day, 21Prive and Hello for well over a year I've been playing at them you could withdraw at any point.



Yes, thats right, which is why some casinos are now changing to charging 5% if it hasn't been played through once.

Must apply to different countries. There have been many times I have been up without touching bonus and they have refused to let me cash out. Also, the wagering starts as soon I take bonus too.

 

[colinsunderland]

Must apply to different countries. There have been many times I have been up without touching bonus and they have refused to let me cash out. Also, the wagering starts as soon I take bonus too.

possibly but dunover is in the UK so should be the same for him, what do the T&C say from where you are?

 

[lockinlove]

possibly but dunover is in the UK so should be the same for him, what do the T&C say from where you are?

The link you provide takes me to some promotional offer unrelated to general bonus terms. But when I do go into the terms on the sites, this is all i can really find

The deposit and possible winnings connected to the bonus will be locked to the casino account until the wagering has been completed. Where promotions do allow withdrawals with an active bonus balance, at this stage, any remaining bonuses will be revoked.

(iv) The Casino welcome bonus is subject to standard play-through requirements as laid out in the Promotional Terms and Conditions above with the addition that you must wager on the total amount of cash deposited and bonus funds received.

 

[colinsunderland]

The link you provide takes me to some promotional offer unrelated to general bonus terms. But when I do go into the terms on the sites, this is all i can really find

The deposit and possible winnings connected to the bonus will be locked to the casino account until the wagering has been completed. Where promotions do allow withdrawals with an active bonus balance, at this stage, any remaining bonuses will be revoked.

(iv) The Casino welcome bonus is subject to standard play-through requirements as laid out in the Promotional Terms and Conditions above with the addition that you must wager on the total amount of cash deposited and bonus funds received.

So it must be country based then, I didn't know that, but it is good to know

 

[4048]

Is Shadowbet connected to InstaCasino in any way? I just got a very similar promotion from both

 

[Boris85]

Is Shadowbet connected to InstaCasino in any way? I just got a very similar promotion from both

Sister sites . MT secure trade limited

 

[shadowbet]

Sister sites . MT secure trade limited

Yes, we operate on the same platform, but promotions aren't connected in any way. It's probably a game provider offer and casinos are promoting it.

 

[dbl88]

Whats your aim for withdrawals to be processed within?

Cause everytime i make a withdrawal it takes from 30 minutes up to 24 hours. All different times i tried

 

[marcelina]

Whats your aim for withdrawals to be processed within?

Cause everytime i make a withdrawal it takes from 30 minutes up to 24 hours. All different times i tried

Hi there,

please follow the link

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to check available payment methods and time frame for them.

Our payments department process the requested withdrawal within 24 hours however we aim to do so ASAP.

Have a good one,
marcelina

 

[LadyJelena]

Hey this BBF is still on - any more thoughts/questions/suggestions?

 

[Cody7]

Aussies accepted?

 

[LadyJelena]

Aussies accepted?

Wish they are, but no

Full list of the restricted countries is long unfortunately and includes Australia:

American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands), Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Armenia, Azerbaijan, Bahamas, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bonaire (Sint Eustatius and Saba), Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo (Democratic Republic of), Cook Islands, Costa Rica, Cote d'Ivoire, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greece, Greenland, Grenada, Greece, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, India, Indonesia, Iran (Islamic Republic of), Iraq, Ireland (sports betting prohibited), Israel, Italy, Jamaica, Jordan, Kazakhstan, Democratic People's Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palau, State of Palestine, Panama, Papua New Guinea, Philippines, Pitcairn, Poland, Portugal, Réunion, Romania, Rwanda, Saint Barthélemy, Saint Helena (Ascension and Tristan da Cunha), Saint Kitts & Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania (United Republic of), The Faroe Islands, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos, Tuvalu, Uganda, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Virgin Islands (British), Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

 

[Cody7]

Wish they are, but no

Full list of the restricted countries is long unfortunately and includes Australia:

American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands), Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Armenia, Azerbaijan, Bahamas, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bonaire (Sint Eustatius and Saba), Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo (Democratic Republic of), Cook Islands, Costa Rica, Cote d'Ivoire, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greece, Greenland, Grenada, Greece, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, India, Indonesia, Iran (Islamic Republic of), Iraq, Ireland (sports betting prohibited), Israel, Italy, Jamaica, Jordan, Kazakhstan, Democratic People's Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palau, State of Palestine, Panama, Papua New Guinea, Philippines, Pitcairn, Poland, Portugal, Réunion, Romania, Rwanda, Saint Barthélemy, Saint Helena (Ascension and Tristan da Cunha), Saint Kitts & Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania (United Republic of), The Faroe Islands, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos, Tuvalu, Uganda, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Virgin Islands (British), Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

One day we will be back

 

[LadyJelena]

One day we will be back

I really hope so

 

[SpinUk]

Just noticed that Shadow are restricting their reload bonus betsize to £2 - which is fine.

However, they are also restricting betsize on the initial cash deposit too.

I.e if I deposit £100 and get £50 bonus, the initial £100 cash element is also restricted to £2 bet size.

Surely this goes against the UKGC segregation of funds rule, where the cash element must be both encumbered, as well as withdrawable?

 

[Casinomeister]

And we are looking at the light at the end of the tunnel here. Is Shadowbet good to go?? Please state your yea's or nays.

 

[shadowbet]

Hi guys. I will reply to your notice asap, but it's a specific technical case I need to discuss internally tomorrow. Please let me look into this more deeply.