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Serious problems at Purple Lounge

I truely believe that this issue is now a cause for real concern.

When so-called VIP managers and casino reps ignore communications from players in cases where amounts owed to said players are long overdue, it's time to start worrying.
 
Latest corporate news on Purple Lounge's parent:

MEDIA CORP ACQUISITION (Update)

Advanced acquisition discussions of Gaming Media Group

Media Corporation Plc's suspension of trading on AIM follows an admission of advanced acquisition discussions with online gaming firm Gaming Media Group Limited (GMG), a company statement revealed.

While a final deal is still a way off due to Media Corp having yet to commence a formal due diligence on GMG, the acquisition would be deemed a reverse takeover under the AIM Rules for Companies and would be subject to shareholder approval.

GMG owns The Poker Channel, a TV channel dedicated to gaming and betting, along with online gaming website PokerHeaven.com. The company recently hooked up with Sports Betting Tech for the launch of Mermaid Bet's Sportsbook in the newly regulated Danish market.
 
jetset said:
Latest corporate news on Purple Lounge's parent:

MEDIA CORP ACQUISITION (Update)

Advanced acquisition discussions of Gaming Media Group

Media Corporation Plc's suspension of trading on AIM follows an admission of advanced acquisition discussions with online gaming firm Gaming Media Group Limited (GMG), a company statement revealed.

While a final deal is still a way off due to Media Corp having yet to commence a formal due diligence on GMG, the acquisition would be deemed a reverse takeover under the AIM Rules for Companies and would be subject to shareholder approval.

GMG owns The Poker Channel, a TV channel dedicated to gaming and betting, along with online gaming website PokerHeaven.com. The company recently hooked up with Sports Betting Tech for the launch of Mermaid Bet's Sportsbook in the newly regulated Danish market.
Click to expand...



Is this good news for our chances of getting paid?
 
I'm owed 300 pounds also, they asked for my documents last week , i gave them and never even got a response via email to even acknowledge they had received them. I tried to log into the casino but its been down now for over three days, tried on 3 computers so I know it's not my fault.I spoke to a rep via live chat and they confirmed there's 'technical difficulties'. Very angry right now. :confused:
 
trebord said:
I'm owed 300 pounds also, they asked for my documents last week , i gave them and never even got a response via email to even acknowledge they had received them. I tried to log into the casino but its been down now for over three days, tried on 3 computers so I know it's not my fault.I spoke to a rep via live chat and they confirmed there's 'technical difficulties'. Very angry right now. :confused:
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Cannot access the casino or my funds in the casino via their main web site since Thursday. I was informed about 'technical difficulties' as well.
 
I can confirm that the casino is not working and that the reps are not replying, apart from the customer support people who are giving the same standard useless answers. Would it be possible for Bryan to contact their manager? If not, at least to have it taken down from the accredited list!
 
What is up with Purple Lounge very slow paying

Hey maybe we will hear something from the rep today. I played at Purple Palace because it was listed on the Accredited list here. I am very frustrated that I didn't find this thread until after I withdrew.
I have contacted them several times and first time they stated 1-4 bus days and after the next inquiry the tell me the withdrawal could take and I quote "some days" until payment can me made to my web wallet account, seriously this is ridiculus.

Maybe if the casino came clean and told us what was really going on I would have more patience but the fact that they haven't just upsets me further and makes me think that the winnings will not be paid. Couple that with the technical difficulites with regards to logging on makes me wonder.

I have PM'd the rep but will wait a reasonable time before submitting a PAB. Right now its been a week since I cashed out so I would think its too early to submit a PAB.

Lets hope we get some news about what is up with Purple Lounge soon to explain these issues. IMHO this is not the way an accredited casino behaves.
 
Mousey said:
... I wonder if Maxd has received a flurry of PABs regarding Purple Lounge lately?
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Nope, just one thus far, and that only came in late last week.

I would encourage anyone with outstanding and over-due withdrawals to consider the PAB process (see the links in my sig). These guys are on the Accred list and this situation is not sounding good. The PAB system is there to help you.
 
maxd said:
Nope, just one thus far ....
Click to expand...

I should probably mention that the invitation has brought others forward. So now, yes, an unusual number of PAB issues are popping up.
 
Casino client is down, poker client is down, trading on stock market is suspended, live chat support is unavailable.
So... in some way it is resolved.
 
I got this email from them almost a full week later...


Thank you for sending your documents, however we cannot accept expired documents.
Please provide us a valid passport or driving licence in a minimum of 300dpi quality.

Thank you.


Kind regards,

Victoria
Purple Lounge Payments and Authorisation Team

My photo on my license expired that's all. No other casino have rejected this. Pretty shabby imo.
 
The Don said:
How is this resolved?
Click to expand...

The OP started the thread with this post:
rahmanrumel said:
I have waited over one month for my withdrawal.
Any one else experiencing this from Purple Lounge?
Click to expand...

S/he later posted the following:
rahmanrumel said:
Thank You for the help. My withdrawal was processed. :)
Click to expand...

Clearly the OP's issue was taken care of, hence the thread update to "Resolved".

This says nothing about all the other complaints which are obviously piling up at an alarming rate. That is another, larger issue: see Be Aware: Purple Lounge is not responding ....

For those that are wondering I do not have access to the Accred listing for Purple Lounge so am unable to make any changes/updates there. That is something that Bryan will have to take care of when he has a chance (he's currently on the road, attending GIGSE). Needless to say I've raised a flag on this for him to see ASAP.
 
The plot thickens...Media Corp has just (today) announced the departure of a key director, Chris Gorman, whom I think was the founder of Purple Lounge.

The April 16 trading suspension was to do with the group's moves on acquiring Gaming Media Group Limited (see Casinomeister News)
 
jetset said:
The plot thickens...Media Corp has just (today) announced the departure of a key director, Chris Gorman, whom I think was the founder of Purple Lounge.

The April 16 trading suspension was to do with the group's moves on acquiring Gaming Media Group Limited (see Casinomeister News)
Click to expand...


I fail to see how a total suspension of business activity for a number of days, yet with no suspension of running costs, helps a business make a profit. If this was a legitimate "technical issue", their top brass would be "all over" those responsible like a rash, and would be handing out some major bollockings by now to their contractors such as Microgaming and the hosting organisation for their gaming servers.

Whenever this kind of "technical issue" has ocurred in the past, it has turned out to be a case of "run out of money syndrome", something no amount of technical expertise can fix, hence the lengthy downtime.

If the CASINO is down, this is more Microgaming than the operator, since Microgaming control the gaming servers. Microgaming shut off gaming on Casino Action before any formal announcement was made that the operator (TUSK) had called in the receivers.

This sounds more like a "rescue takeover" rather than an "acquisition" by Media Corp. The statement that it is a "reverse takeover" actually means that it is Media Corp that is being taken over by a larger, but perhaps unlisted, company. By doing it this way, the listing can remain in place, although it is normal to suspend trading where circumstances are so unstable that a true market cannot be made in the shares.

It appears as though Media Corp needed this deal to go ahead as fast as possible, and the length of time it has taken has meant that they have now run out of liquidity and can no longer continue trading until the deal is done. Hopefully, the deal will go ahead, and players will get paid. It is if the deal falls through that players need to worry, even if only that they will end up with yet another Casino Rewards account:rolleyes:
 
There's something definitely 'funny' going on here.

I contacted Media Corp's "communications agency" earlier today asking a series of questions, and there has - like the casino reps - been no response at all.

I think Max's warning today is very timely....
 
jetset said:
There's something definitely 'funny' going on here.

I contacted Media Corp's "communications agency" earlier today asking a series of questions, and there has - like the casino reps - been no response at all.

I think Max's warning today is very timely....
Click to expand...

Try contacting Microgaming about the "technical problem" experienced with the "gameassist" servers used to connect to Flash based play at Purple Lounge.

I have managed to log into the PL site, but it shows "unable to retrieve details" for both the poker and casino balances. I would normally only see this for the Poker, but the casino should show a zero balance.

I tried then to launch the Flash client. It first connects to the Microgaming "gameassist" server, but quickly gets redirected to the PL "contact us" page without any kind of error message. This is NOT a normal "can't connect" error often experienced during a "technical issue", more what one might get where a resource simply does not exist, so cannot return an error message. This is caught by the PL website and the contact form is shown. We know that all attempts now being mafe by players to make contact are being ignored. This is what you get when all the staff have been sent home, or have gone on strike.

When TUSK went under, it was still possible to connect via the Viper lobby, but if an attempt was made to deposit it was redirected to a "contact CS" page instead, and games would not actually load. PL seems to be one step beyond this, with it not even being possible to retrieve the current casino balance, whether via the casino itself, or the website.

Every day this persists is a day where PL is making no money whatsoever, yet there seems a complete lack of urgency when it comes to getting things fixed.

This recently happened with Big Casino, where for several days players could not deposit because of a "technical issue". I made the same points then, lack of urgency in finding a solution whilst every day meant no incoming revenue, yet the same outgoings. The following week it emerged that the "technical issues" story was a pack of lies, Viaden had decided to stop trading through Big Casino, and swiched off banking one Friday before going home for the weekend, leaving no-one knowing what was going on.

I believe PL have effectively run out of money, and have had to lay off staff as well as slow pay players, hence no responses to any queries. The only hope is this reverse takeover deal, which seems far more important than they are letting on.

When they announced the sale of two underperforming subsidiaries for a paper PROFIT, the shares plunged by 36%. Maybe this was actually a "fire sale", and they had to accept a poor price because they needed the money fast, which did not go down well with investors.
 
withdrawal

I also have a pending withdrawal here for 548 euro, but i think noone will receive money from purple-lounge :( The client is still down and they are just saying this ...

Hello,

Thank you for contacting us.
We are experiencing technical problems with our client at this moment.
Our technicians are already working on it so we hope to get it sorted as soon as possible.

I will forward your enquiry regarding the payment to the Payments Team and ask them to process it as soon as possible for you.

I apologise for any inconvenience it may caused.
 
Stankov86 said:
I also have a pending withdrawal here for 548 euro, but i think noone will receive money from purple-lounge :( The client is still down and they are just saying this ...

Hello,

Thank you for contacting us.
We are experiencing technical problems with our client at this moment.
Our technicians are already working on it so we hope to get it sorted as soon as possible.

I will forward your enquiry regarding the payment to the Payments Team and ask them to process it as soon as possible for you.

I apologise for any inconvenience it may caused.
Click to expand...

" I will forward your enquiry regarding the payment to the payments team so that it can be ignored by a higher authority than ourselves:rolleyes:


We are experiencing technical problems with our client at this moment
Click to expand...

Try turning the power back on:rolleyes:


If I switch off the house electrics, I too experience "technical problems" in getting my computer working and connected to the internet, and no amount of fiddling with the wiring or insides makes any difference:rolleyes:

The client is down BY DESIGN, and the website has been recoded to catch the error and redirect cleanly to the "contact us" page with no error message. THIS is what the technical staff have been up to.

No way does a genuine technical problem cause such total loss of functionality for this length of time with an esteemed brand like Microgaming. This would not be allowed to happen to a "mission critical" piece of hardware, and there would be systems in place to take over some functionality, even if it meant migrating to a new gaming server within the complex.

What are Microgaming saying about this? Such a major failure and inability to mend of their product can't look good for them either, as this kind of thing could break a business that relies on Microgaming software and systems. Microgaming by now should have their own team on site dealing with a client facing such a major issue, so where are they?

This looks like YET AGAIN Microgaming got "caught napping" whilst one of their licensees collapses and takes player funds with them.

Almost a week now of zero turnover for a business that makes a year on year operating loss. How is this helping the business remain sustainable?

What of affiliates - and payment delays there?

Unlike players, the number of affiliate payments should be relatively stable, and run to a routine schedule. There should therefore NOT be a long queue due to an "unexpededly high number of requests from affiliates wanting payment of their monthly commissions".
 
The Don said:
vinylweatherman,

I appreciate your conspiracy theories, but they are Entraction now... it's likely they got kicked off Microgaming.
Click to expand...

I am thinking it is Microgaming that have switched off their casino server, but PL are lying to players that it is merely a technical issue that is being worked on, rather than admit that one of their suppliers has stopped supplying them.


This often happens when companies have run out of cash. Suppliers start to refuse to supply services "on account" because they fear they will never get paid, so want to limit further losses. Microgaming have the power to do this, it is they, not the operator, that has control over the gaming servers. Microgaming have done this before. When Casino Action had a rep here pretending it was business as usual, and that the removal of eCogra seals was nothing more than an administrative misunderstanding, it was Microgaming that shut down the banking systems and all gameplay on the servers, which prevented players from making further deposits and play, although they could still log in and see their balance and stats.

PL servers have been switched off altogether, I have tried, and it isn't even possible to log in to the Flash version to see the balance, and when logged in to the PL website, no balance information is being returned from the casino server and it shows "unable to retrieve balance". If there was ONLY a technical issue with logging on to the casino servers, the website should still be able to retrieve data such as the balance. It looks more like the servers have been switched off completely, and only Microgaming or the licensing authority can do this. If neither think they are going to get paid what is owed, they will not even allow hosting and electricity charges to rack up, let alone allow operation to continue.

I suspect the next time players are able to log into their PL casino accounts, they will be under new ownership, having had a rescue deal brokered. Hopefully, outstanding balances will be carried.

What of the sportsbook side and poker. Is betting and gaming still possible, even though we know withdrawals have suffered long delays. The last thing to die will be the website, so the fact that this still works is no proof that things are OK.
 
Well vinyl, I certainly agree with you that it is most definitely not 'technical issues'. I am coming from the poker side (found this site through 2+2), and I know that ever since they switched the poker to Entraction, there was a mass exodus of high volume players due to the fact that they were using the skin because it was on the Microgaming network. That can't be good for business.

Let's hope that rescue deal gets brokered.
 
The Don said:
Well vinyl, I certainly agree with you that it is most definitely not 'technical issues'. I am coming from the poker side (found this site through 2+2), and I know that ever since they switched the poker to Entraction, there was a mass exodus of high volume players due to the fact that they were using the skin because it was on the Microgaming network. That can't be good for business.

Let's hope that rescue deal gets brokered.
Click to expand...


Given that Poker rooms make a set percentage of this volume, this must have hurt them pretty seriously. It also seems strange that they failed to predict this consequence of making the decision to change networks, which itself probably came with a bunch of one-off additional costs.

Perhaps what we are seeing IS the result of them struggling to survive this loss of poker revenue, which has finally caused them to run out of cash to pay withdrawals, and maybe even their suppliers. Either they failed completely to react, or they relied on a deal that did not come, or failed to complete fast enough to allow their problems to stay hidden from players and suppliers.

The difference with Poker is that if that side is still running, the network itself is at risk of PL players losing to non-PL players, and the network not receiving the funds from PL to forward to whichever skin finds itself liable when these chips are withdrawn by a player. When Stryyke failed, I believe there was contrived movement of poker chips from Stryyke operated skins to others in the network as players feared that the group was about to fall under a bus, which it did. Poker funds that didn't escape were lost in the crash. This was probably spurred by the earlier experience at TUSK skins (also on the Microgaming network), where funds that had not been moved out disappeared along with the operator, and unlike the casinos, there was no rescue deal.

Poker players are facing a third retelling of this tale, fourth if you include the DoJ actions that brought down Full Tilt.

I understand poker players tend to keep large balances on account from day to day, whereas casino players tend to withdraw larger wins at the end of a day's play.
 
$97 All in. said:
Has anyone tried contacting the bosses at Media Corp?

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Click to expand...


They are keeping quiet. Contacts at higher levels are being ignored, or sent to the PR department so that some "spin" can be applied.

Jetset is "media", and frequently makes this kind of contact. He has so far got nowhere with PL. Bryan similarly can't get anywhere through his contacts, and the PL forum rep has gone AWOL.
 
I've just heard again from the PR company, who say that there has still been no response from Media Corp - we're now three days on from the original enquiry.

I am quite sure that Media Corp management now know about this thread and the wider implications of Purple Lounge's very questionable behaviour...they appear to have chosen to ignore the situation.

This has got red flags flying all over it imo.
 
This is all so absurd... where are they licensed? Have they kept their license paid? (That seems to be the only thing that gets the license agency's attention.) Where's the 'regulatory' body? It's left up to players and online player advocates to suss out WTF is going on??
 
jetset said:
I've just heard again from the PR company, who say that there has still been no response from Media Corp - we're now three days on from the original enquiry.

I am quite sure that Media Corp management now know about this thread and the wider implications of Purple Lounge's very questionable behaviour...they appear to have chosen to ignore the situation.

This has got red flags flying all over it imo.
Click to expand...

Have you tried Microgaming?

You could make the query about how ridiculously long it is taken to resolve the technical issue with the PL servers, which are known to be Microgaming's responsibilty, as players are getting worried because they can no longer check their balances, nor the status of any withdrawal. Stress that this reflects badly on Microgaming's technical competence in supplying an uninterrupted service to licensees, who clearly lose money every day such a major issue persists.

Another query could be sent to the licensing authority, because they are sitting back and doing nothing, or have no idea yet AGAIN that some "shit is about to hit the fan" on their watch, just as the LGA were taken completely by surprise when Stryyke collapsed.

There is no way PL will get away with keeping quiet till the merger is done and then glossing things over since they are not able to run the business as normal while they are waiting.

The truth will come out, and if it is bad news like it was with Stryyke, and TUSK before that, it will look like no lessons have been learned by all the parties involved who are supposed to be protecting players' funds. It could be a blow to both Microgaming and Entraction.
 
I am told the rep (Casey) no longer works there.

You can actually call Mediacorp - the number is on their website for all to see, where Purple Lounge staff are based - and are in the office. They are reluctant to let you speak to them though, for obvious reasons, and no one will be any more help than live chat, but they are contactable if you want to speak to them.

At the moment though nothing is going to happen until the merger is decided, and then they will either open or close down, I suspect, depending on the outcome.

You could sue Mediacorp, that's easy and cheap to do in the EU. But by the time it comes to court they will have long since either folded or reopened and paid out, so not a lot of point imo.

It'ss absolutely insane that for a week they have had all the staff at work whilst offering no service at all. I can't help feel a bit sorry for the people they have plonked on live chat who must simply be fielding angry queries all day long.
 
questa said:
I am told the rep (Casey) no longer works there.

You can actually call Mediacorp - the number is on their website for all to see, where Purple Lounge staff are based - and are in the office. They are reluctant to let you speak to them though, for obvious reasons, and no one will be any more help than live chat, but they are contactable if you want to speak to them.

At the moment though nothing is going to happen until the merger is decided, and then they will either open or close down, I suspect, depending on the outcome.

You could sue Mediacorp, that's easy and cheap to do in the EU. But by the time it comes to court they will have long since either folded or reopened and paid out, so not a lot of point imo.

It'ss absolutely insane that for a week they have had all the staff at work whilst offering no service at all. I can't help feel a bit sorry for the people they have plonked on live chat who must simply be fielding angry queries all day long.
Click to expand...


If they were solvent, it would be "business as usual" throughout the process of negotiating, due diligence, and actual merger. Instead, they are lying about this just being a technical issue, and lying AGAIN by saying that there is an active effort involved to sort it out ASAP. They may even have lied to the London Stock Exchange and their investors, who have been told that the shares are suspended because of this merger. Without knowing the truth, investors would be tricked into making what could turn out to be a bad decision, and end up losing any new money they put up to get this merger through.

If they cease trading for the whole process, they could face months of paying salaries, yet generating no revenue. Even MORE serious is the possible consequences for Entraction as a whole, as any money won from players in the PL skin may end up being "funny money", for which other skins will end up liable when players withdraw.

Further, poker players will be aware of what is going on, and having lived through TUSK and Stryyke and been burned for several million dollars, might exploit the opportunity to get their money out of PL and into other skins before the plug gets pulled by Entraction.

Currently, poker players are being told it's business as usual, but are having to put up with severe delays on withdrawals. Casino players have been shut out completely. I don't know what is happening with the sportsbook.
 
vinylweatherman said:
If they were solvent, it would be "business as usual" throughout the process of negotiating, due diligence, and actual merger. Instead, they are lying about this just being a technical issue, and lying AGAIN by saying that there is an active effort involved to sort it out ASAP. They may even have lied to the London Stock Exchange and their investors, who have been told that the shares are suspended because of this merger. Without knowing the truth, investors would be tricked into making what could turn out to be a bad decision, and end up losing any new money they put up to get this merger through.

If they cease trading for the whole process, they could face months of paying salaries, yet generating no revenue. Even MORE serious is the possible consequences for Entraction as a whole, as any money won from players in the PL skin may end up being "funny money", for which other skins will end up liable when players withdraw.

Further, poker players will be aware of what is going on, and having lived through TUSK and Stryyke and been burned for several million dollars, might exploit the opportunity to get their money out of PL and into other skins before the plug gets pulled by Entraction.

Currently, poker players are being told it's business as usual, but are having to put up with severe delays on withdrawals. Casino players have been shut out completely. I don't know what is happening with the sportsbook.
Click to expand...

The idea of chip dumping to another skin has, of course, crossed a lot of players' minds. But given that we can't even log in, that's no longer an option.

Hanicapping the odds of getting paid seems like an exercise in futility with such limited information. The lies and general shadiness make it seem like < 50% though.
 
Makes me feel uneasy that i've given them all my documents also.

I joined 4 new casinos last week, lost on Three and won one Purple Lounge. Looks like I lost on all Four now for gods sakes... :/
 

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