SEGA casino closing?

[Simmo!]

Just had an email saying: "we deeply regret that we are no longer accepting customers from your jurisdiction".

Being the UK, I guess that's the end then? Anyone else had this? Thought I'd check because they did once wrongly send out an email before.

Simmo!

 

[Tengil]

Same for Finland. Go to segacasino.com and the same text comes up.

I actually reopened my account when the rep come aboard and was waiting for some improvements as I liked the SEGA slotskins more than the original ones.

Someone on another forum said that they had been "hit" pretty hard. Prolly not the only reason for closing but heavy losses at the beginning was most likely enough for the execs.

 

[The Dude]

I've PMd the rep to see what's up.

 

[Simmo!]

Logged in, games are unavailable, Support can no longer convert loyalty points and when I asked if they were closing completey they said they could no longer discuss any information. Also, this support rep was a new name to me - normally I get one of the same two people. Doesn't look good.

 

[The Dude]

I'm getting the same info from my end - "not accepting my jurisdiction".

So much for the Baptism by Fire. It would have been nice to have received notification that they were on the way out.

 

[Mallorca]

No accepting my jurisdiction either.....This looks bad....

 

[maphesto]

I wonder if they could let other Playtech casinos use the special games and pay for the license?

 

[De Beuker]

Have to say it doesn't really surprise me they didn't make it.
The list of restricted countries was by far the largest I've ever seen.
A casino needs players. Lots of them. The more the better.

I'm sure there must have been a reason for it, but excluding 75% or even more of the worlds population from signing up is not a good start imo.
Maybe they got the best games on the planet, but if nobody knows.. I was not even allowed to play them in fun mode.

 

[The Dude]

This just in from the rep:

We would like to inform everyone that right now we just have a lot of restrictions, we can't cater players from a lot of jurisdictions. All affected players will be informed by our Customer Service Team.

We would like to thank our of SEGA players.

So consider yourselves informed

 

[Simmo!]

I'm getting the same info from my end - "not accepting my jurisdiction".

So much for the Baptism by Fire. It would have been nice to have received notification that they were on the way out.

I have to say that they were right to inform players first IMO. If they had done players after say affiliates or the press, it wouldn't have been the right way round.

 

[Rusty]

Yup same here.
I have to wonder if a huge and well respected company like Sega can't make it work what are the smaller less respected ones doing differently?
Bit of a shame this as the industry desperately needs some respectable brands to help with its image.

 

[winbig]

We would like to inform everyone that right now we just have a lot of restrictions, we can't cater players from a lot of jurisdictions. All affected players will be informed by our Customer Service Team.

They're definitely in the wrong business if they can't do what 99.9% of the other online casinos are, and have been, doing for years. I guess they're trying to market the casino as they do their games, and you see how well that's working...

And yep, it's only a matter of time before they go belly-up...

 

[jetset]

Same here - I've asked for an explanation from Sega.

If these are selective restrictions, it would appear that they are pretty wide.

Presumably when emails go out to players there will be some sort of of explanation.

 

[jetset]

Huh! Auto response:

This email is to let you know we have received your message and will be replying to it within 24 hours. To help track your inquiry, we have generated a tracking number for your reference. Your tracking number is XXXXXXXX. Please use this code for subsequent communication.

Thanks again for contacting SEGA Games, and we'll be attempting to do our best to address your concern in a timely and professional manner we can!

I would have thought an organised company would have forseen a reaction and set up a better response system under the circumstances.

Their live chat just goes to an email fill-in field, too.

 

[Rhyzz]

I'll tell you why, it's because they don't understand the european market, cannot process transactions because they don't have a UK acquirer and consider UK players to be bonus abusers

Shame really, such a big brand could be great for affiliates, cheap traffic too I would have thought. Their website was/is awful though, and the support will be based in Asia too, as you can tell from the dreadful grammar.

 

[Deeplay]

Got the same email im from the UK. Thought it was strange that my area was blocked. Never played there ever just downloaded the software to take a look. Seems like they out.

 

[winbig]

and consider UK players to be bonus abusers

It's all KK's fault.

 

[rouletteguy]

That was a real fast tits up wasn't it. They may be back though once they can allow more players hard to say what caused it But suffice it to say poor management.

 

[pinsnpies]

After over £700 worth of deposits and never getting anywhere her I closed my account. Liked the casino though. They had decent bonus offers.

 

[FastOne]

I received the email about not "accepting customers from your jurisdiction" as well today.

I played a private poker tournament and won just 3$ a few weeks ago, and hadn't played since nor deposited, but was considering doing so. Now, about 2 weeks ago, I received a call from Sega telling me about their great bonuses for first depositors. I think that was the second time a poker room calls me to my cel phone about a promotion.

I felt it was kind of strange they did and not just sent an email about it, so I didn't make any deposit there. And now, today, this email. Maybe a coincidence, maybe they were looking for people to deposit and get higher rake, who knows. I hope everybody can get their money from them withoout any problem.

 

[chayton]

nor from MY jurisdiction and I'm in Canada. I wonder if there's any country that's able to play or if by 'jurisdiction' they mean 'planet'

 

[SEGA Casino CS]

Heya!

We appreciate your patronage of our Casino. We would like to thank everyone who has been part of making this experience as fun as possible. To address all of the players' concerns, we guarantee that all remaining players' balances will be refunded back to them. We apologize for we cannot accept players from all other jurisdictions for now.

 

[The Dude]

Heya!

We appreciate your patronage of our Casino. We would like to thank everyone who has been part of making this experience as fun as possible. To address all of the players' concerns, we guarantee that all remaining players' balances will be refunded back to them. We apologize for we cannot accept players from all other jurisdictions for now.

Thanks for the info. So in other words, you are closing shop?

 

[jetset]

The company line is clearly to give as little information as possible; I've just received this so-called response to my enquiry asking for an explanation of what is going on:

QUOTE:

We deeply apologize for not informing you sooner. But SEGA Management does not want to have this happen, we can only say that we are very sorry that we cannot cater most of the players due to jurisdiction concern.
Thank you so much and we hope for your understanding.
UNQUOTE

This is so unprofessional, and can only encourage negative speculation.

 

[jetset]

nor from MY jurisdiction and I'm in Canada. I wonder if there's any country that's able to play or if by 'jurisdiction' they mean 'planet'

Exactly! These people really need to get real and profer a proper explanation of what's happening and the reasons for it.

 

[The Dude]

We deeply apologize for not informing you sooner. But SEGA Management does not want to have this happen, we can only say that we are very sorry that we cannot cater most of the players due to jurisdiction concern.
Thank you so much and we hope for your understanding.

The grammar Nazi in me is doing goosesteps.:axeman2:

 

[maphesto]

The grammar Nazi in me is doing goosesteps.:axeman2:

Have you seen the ones who made the decision?

A proper guess:

 

[jetset]

This whole thing doesn't say a lot for Sega, I'm afraid.

 

[Rhyzz]

It won't be Sega, it will just be branding. I know who runs the Casino and they have plenty of money in the bank so it's not a financial constraint. They're licensed in Alderney so not a licensing issue...I stick to my initial thought and say they don't have a UK acquirer. Banks these days want a substantial amount before doing business with overseas gambling companies

 

[love2winalot]

hiya: We are forgetting something. SEGA is a gaming company. Kid's games. I wonder how many Parents found out, "from their Kids Googleing Sega stuff", that Sega got into the Casino business, and and went, ............., and complained about it?

 

[vinylweatherman]

They were discussed in an earlier thread, and were then said to be very naive with respect to the online casino business. Didn't they also say they WERE SEGA themselves, and NOT merely an operator that rented the right to use the name?

It looks like they have closed, and the on screen message pretty much says this by giving 15th September as the date when players will have their balances refunded.

They started with wide restrictions, and now seem to have excluded even that small list of countries they DO accept.

This vague "jurisdiction concern" is complete rubbish. They are licensed in Alderney, so can accept players from the same jurisdiction as other Alderney licensed casinos. They should have no problem accepting UK players, nor players from the rest of Europe where there are no local laws prohibiting either gambling online, or banks allowing gambling transactions.

The rep seems to imply that there ARE still players who are able to play, so NAME AT LEAST ONE COUNTRY YOU STILL ACCEPT PLAYERS FROM! I am sure someone here could test this for us by loading the webpage, and see if they can get in. If not, admit the truth, and say SEGA casino is closing as of 15th September.

I also challenge forum members to see if THEY can find at least one country that SEGA casino still accept players from?

 

[jetset]

hiya: We are forgetting something. SEGA is a gaming company. Kid's games. I wonder how many Parents found out, "from their Kids Googleing Sega stuff", that Sega got into the Casino business, and and went, ............., and complained about it?

That might well be a possibility, is my guess. And just the sort of speculation Sega can expect by not issuing a well-considered public notification.

 

[manofsteel]

hiya: We are forgetting something. SEGA is a gaming company. Kid's games. I wonder how many Parents found out, "from their Kids Googleing Sega stuff", that Sega got into the Casino business, and and went, ............., and complained about it?

I believe Sega also has a division which develops software for slot machines.

 

[FastOne]

Today I received a call from Sega asking me for my Moneybookers or Neteller account, because like I mentioned in my earlier post, I never made a deposit there, just won just over 3£ (thought it was 3$).

Well, just checked my Moneybookers account and they paid me a bit over 4$. I have to say I wasn't expecting that, wish every poker room would do that and definitely wish they would stick around, I'd give it a shot for real.

 

[winbig]

It's interesting that the rep posted here when things were going good, but when something like this happened, they abandon ship. I could only imagine that it'd be the same if the casino remained open.

 

[hakapuku]

now I have a problem with sega. I had a balance of 1000+ there. Of it 100 was the bonus I received some time ago and 50- my deposit. Now I was informed by email 2 days ago that they don't accept the players from my jurisdictions. The same day I tried to login to my account and to finish the wagering requirements but all the games were unavilable already. Now guess what- they refunded my initial 50 deposit and confiscated 1000 euro. Is that fair? I could easily finish the wagering if they give me 2 hours for it. But I was not given a chance. What should I do now?

 

[maphesto]

Contact their rep here!

If that doesn't help you have to do a PAB!

 

[vinylweatherman]

now I have a problem with sega. I had a balance of 1000+ there. Of it 100 was the bonus I received some time ago and 50- my deposit. Now I was informed by email 2 days ago that they don't accept the players from my jurisdictions. The same day I tried to login to my account and to finish the wagering requirements but all the games were unavilable already. Now guess what- they refunded my initial 50 deposit and confiscated 1000 euro. Is that fair? I could easily finish the wagering if they give me 2 hours for it. But I was not given a chance. What should I do now?

This is not looking good. Firstly, they are NOT informing ANYONE about this, yet they are using a lack of telepathy as an excuse to void winnings for players who presumed the casino would remain open, and that they could finish their WR within the normal rules of the promotion.


A REPUTABLE casino would notify all players concerned that they were not going to be able to play beyond a given date, and to finish any remaining WR and withdraw any available balances before this time.

SEGA have closed on the quiet, leaving players to find out TOO LATE to do anything about finishing WR, and making an orderly exit from their accounts.

SEGA have lost the plot, they have ensured that they will go down in history as not merely incompetent, but ROGUE, because in some cases, they have tried to "do a runner with players' money". Even if such cases get sorted out, the damage has been done, and the SEGA brand image has been tarnished for some time to come.

It looks more and more like EVERY country on the PLANET is now an "excluded jurisdiction", yet SEGA casino are STILL trying to make out that they have NOT closed, but have merely widened their exclusions.

It would not make sense for such a wide exclusion list to be PERMANENT unless they WERE closing for good. If they were merely going through a bad patch, they would intend to reopen to many of these excluded countries in the future, and would NOT want to damage this by making it look like a PERMANENT decision.

 

[Simmo!]

I also got an email saying that affiliates from my jurisdiction are no longer being accepted/kept on. If they were staying open that makes no sense as affiliates target all over.

 

[lottethedog]

This is not looking good. Firstly, they are NOT informing ANYONE about this, yet they are using a lack of telepathy as an excuse to void winnings for players who presumed the casino would remain open, and that they could finish their WR within the normal rules of the promotion.


A REPUTABLE casino would notify all players concerned that they were not going to be able to play beyond a given date, and to finish any remaining WR and withdraw any available balances before this time.

SEGA have closed on the quiet, leaving players to find out TOO LATE to do anything about finishing WR, and making an orderly exit from their accounts.

SEGA have lost the plot, they have ensured that they will go down in history as not merely incompetent, but ROGUE, because in some cases, they have tried to "do a runner with players' money". Even if such cases get sorted out, the damage has been done, and the SEGA brand image has been tarnished for some time to come.

It looks more and more like EVERY country on the PLANET is now an "excluded jurisdiction", yet SEGA casino are STILL trying to make out that they have NOT closed, but have merely widened their exclusions.

It would not make sense for such a wide exclusion list to be PERMANENT unless they WERE closing for good. If they were merely going through a bad patch, they would intend to reopen to many of these excluded countries in the future, and would NOT want to damage this by making it look like a PERMANENT decision.

People can read they dont need capitals..again and again and again.......

 

[winbig]

People can read they dont need capitals..again and again and again.......

It's called putting emphasis on certain words/phrases. I didn't know we had a grammar cop on board.

 

[vinylweatherman]

It's called putting emphasis on certain words/phrases. I didn't know we had a grammar cop on board.

Had better write me a TICKET then

Of course, I won't PAY it, I am certain I didn't breach the rules by capitalising more than 10% of the words in my BONUS POINTS

 

[Rusty]

Had better write me a TICKET then

Of course, I won't PAY it, I am certain I didn't breach the rules by capitalising more than 10% of the words in my BONUS POINTS

Just as well - it is a CAPITAL offence!

Sorry

 

[winbig]

Just as well - it is a CAPITAL offence!

Sorry

OFF with his head!

[/derail] :notworthy

 

[CasinoBeacon]

I received a payment today for all of my SEGA affiliate earnings for 2010.

I got £2.50

 

[MrWolf]

Looks like I was right to question them

Like a lot of others, I also got the email saying Sega were no longer accepting players from my jurisdiction (UK).

Fair enough, since I had no intention of being a regular player there after my initial experiences. I wrote about my experiences here.

https://www.casinomeister.com/forums/threads/sega-casino-jurys-out.39716/

Looks like I was right to be sceptical, even though Sega is a so-called big name. Shame they were pretty clueless about running a casino. I'm not complaining though, managed to get paid for my 20k Royal!