Question Security Standard Required by Casinos for ID Documents

[cass1071]

I am guilty of playing at casinos and never verifying my identity...until now that I have a pending withdrawal of a Tidy $5k at a Playtech Casino. My problem is they continue to tell me my ID does not meet their security standards even though I think they are crystal clear and in the required format (jpeg).

Because this very casino only ever answers questions they want me to ask and not what I actually ask, it has been like pulling teeth trying to establish the reasons why they have rejected my drivers licence to ensure I send through another version without making the same mistake.

So I post this in the hope that a casinomeister member can shower me with their expertise and provide clarity on this for me. It is very difficult to feel this is nothing more than the usual stalling tactics especially as they are a 4 day pending period for processing to start with. Please help I am at wits end.

 

[Balthazar]

They refuse to tell you why your documents aren't up to their security standards? If true that's pretty weird and roguish. Which Playtech is that? Maybe they have a rep on this forum and you could PM him/her. If not I'm afraid that you'll have try your luck with a PAB.

 

[KasinoKing]

You need to tell us the name of the casino, then hopefully someone here can point you in the right direction.

KK

 

[P.V.]

I am guilty of playing at casinos and never verifying my identity...until now that I have a pending withdrawal of a Tidy $5k at a Playtech Casino. My problem is they continue to tell me my ID does not meet their security standards even though I think they are crystal clear and in the required format (jpeg).

Because this very casino only ever answers questions they want me to ask and not what I actually ask, it has been like pulling teeth trying to establish the reasons why they have rejected my drivers licence to ensure I send through another version without making the same mistake.

So I post this in the hope that a casinomeister member can shower me with their expertise and provide clarity on this for me. It is very difficult to feel this is nothing more than the usual stalling tactics especially as they are a 4 day pending period for processing to start with. Please help I am at wits end.

Hi Cass1071, there's not a security standard as stated within your header for the sharing of requested ID documents by online casino's, to date.

If in fact you insecurely sent your personal information by regular email they should see what you see. If it's clear, it's clear.

If you faxed the information, it's probably not clear, try another method.

If you're uploading to the site, maybe they're having problems within their system, not sure.

Hopefully it's not a delay.

 

[vinylweatherman]

They seem to be deliberately evasive so that you can't know just what has gone wrong.

If it's a government issued driving license, that's what you get. If it doesn't meet their standards, take it up with the government concerned. You could do this yourself, but make sure the casino is fully aware that you are going to tell your government that an online casino has rejected the country's official drivers license as "not meeting security standards". This should get them to be more cooperative and tell you what the problem is.

More than likely it will be down to the quality of the scanned document. To get a decent copy, you need to scan in 300dpi "photo quality". Many scanners automatically determine what quality to use, and will often treat mixed content like a drivers license as a "document", and scan at 150dpi. This will produce a poorer quality image that is liable to get rejected by casinos.

You could try a passport if you have one, but remember to force 300dpi mode when scanning.

An alternative is to use a digital camera that has a close up mode (no flash), and take a picture in good daylight.

 

[tinybettor]

As suggested I recommend using a quality camera with good lighting (natural daylight) and not scanners as they don't seem to properly reproduce all the details of the card.

 

[IanO]

Some good advice so far. In case it helps I'll add some tips from my own experience.

1: Make sure the full document can be seen. You cannot be sure what security features they may be checking so ensure the clear id can be seen to all four edges.
2: Using a camera phone is fine, but (especially with older phones) make sure to clear any dust or gunk from the lens for better quality.
3: Don't use a fax. Just don't. The quality is often terrible, despite looking fine at your end. Scan or upload them if you can, following the earlier advice.
4: Check the dates. ID's still need to be valid and in date, and any statements provided often need to be recent (within a few months is a good rule of thumb). Online statements should also be avoided - stick to hard copy, mailed, versions.
5: Do all the details match EXACTLY? If your ID says 'Richard' but you registered at the casino using 'Rick' as that’s what you go by, this could be a problem. Or maybe you got married and your surname changed? (do you need to include a marriage cert?)

Without more details from the casino the above are just suggestions and shots in the dark, but if you are not already ticking all the above boxes make sure you do before re-submitting. Best of luck.

 

[slotmaster]

To the o.p.

I am having similar issues once again with inetbet, it is one of the most stressful issues I have ever dealt with any casino and I now have lost hundreds of dollars over a simple 100 dollar withdrawal requests.

They won't tell me what is needed, they just send me emails saying incomplete forms and 1 email saying that I am "threatening" them for saying I am going to take legal action. and have got no answers or a sorry.

Saying this I have p.m.'d the rep but don't think he/she has been on here for a few days and looks like I may be making progress on my issue and hope you have success with yours.

 

[slotmaster]

And the saga continues, after being told to do my withdrawal via moneybookers and not eco card, I am now told no it must be done via ecocard, so why was it not processed when they finally verified my account and my withdrawal was still in the screen as ecocard withdrawal? Who knows.................


All I know is it just cost me more money now.

 

[cass1071]

my laptop died, sorry for not following up. The casino is Casino Tropez.....the images taken capture the entire licence and all four sides and was emailed through to them.
Even as I post now, I am on live chat this is the vein of things:

cass10: if my drivers licence is the problem, what specifically is the problem
cass10: the email stated credit cards had been saved in the secure file
TeeshaVIP: We have received it. However, we regret to inform you that we cannot accept all the copies because they didn't pass our security standards.
TeeshaVIP: Kindly send us again a photographed copy of those documents.
cass10: you are not hearing me, I have received email confirmation that the credit card images sent in September 2012 were accepted
cass10: in September 2012 so if they were accepted then, how can they not be valid now
cass10: and what is the problem with the drivers licence?
TeeshaVIP: They didn't pass our security standards.
TeeshaVIP: We are asking your cooperation to resend again the said documents.
cass10: what are your security standards though if you do not tell me why it fails how can I correct the problem
cass10: it is in my best interest to cooperate what I am asking your casino to do is to be upfront as it appears this is nothing more than stalling tactics. I was trying to get an answer 24 hours ago, I have made an international call to your casino I have done
cass10: everything humanly possible and everything asked of me
TeeshaVIP: I understand how you feel.
TeeshaVIP: Can you please try to resend the said documents again now?
cass10: well tell me what was wrong with the licence so I can correct it
cass10: Teesha why did it not meet your standards

I am 6.5 hours away from it being supposedly released from my account....yeah like thats going to happen.

I emailed them more than 24 hours ago asking why the images failed and I had to contact them now some 24 hours later as I still had not received a reply

 

[cass1071]

IanO -I have a problem when they set a standard that you need to meet but will not tell you what it is. If I am not meeting their security requirements they have to tell me why or better still where it fails to meet the requirement.
It is similar to their VIP levels, they advertise as your VIP level goes up, your withdrawal pending period will decrease ie starts at 4 days for a new player but when you ask them what you need to get to the next VIP level and what the timeframe decreases by they do or should I say, will not disclose

 

[P.V.]

TeeshaVIP: They didn't pass our security standards.
TeeshaVIP: We are asking your cooperation to resend again the said documents.

Give us an update once this has been done.

 

[vinylweatherman]

It does seem more and more like stalling. They are deliberately setting up an impossible situation for the player. Sending the same files again as they ask will make no difference whatsoever, they have already decided not to pay, but are engineering it so as to look like the player is at fault for not cooperating.

Whilst they may not give exact details, they should be offering suggestions such as telling the player to try a different scanner setting.

It should not be down to a forum to be giving this advice, it should be down to the casino.


Given that this is Tropez, it isn't all that surprising, and makes me more certain that this is a case of them having already decided not to pay, but are jerking the player around in the hope they will end up playing back the withdrawal and make the problem go away. If this does not happen, they will eventually say "not paying".

Whilst making threats is not a good idea, there comes a time where the casino is taking advantage of the patience of the player, so the tactic should be a steady increase in the application of pressure, rather than a sudden wheeling out of the most threatening thing you can do.

Tell them you are taking this issue up with your government department responsible for issuing the drivers license because the casino is insisting that the government has not issued a document considered secure enough. Tell them that you have been forced to ask the government department for help in resolving the issue because the casino refuses to assist, or even advise on the next step. Once you are certain they have received it, keep your head down for some time, government departments don't send back answers that quickly, and claiming you have head back the next day will allow the casino to call your bluff.

The LAST thing they want is your government even KNOWING that they have demanded you send this document by insecure email, even less that they are wanting something even more secure than the government feels is necessary for this class of document.

Their next move may well be to ask you to send certified copies to the Philipines, and your reply should be "OK, just as soon as I have received formal permission from the government department to do so". Leave it a while, and then post the documents if you feel the amount is worth it.

Under no circumstances play it back, let the problem sit on their books for as long as it takes, and vow never to play there again, ever.


If the casino is honest, my experience is that they DO help you by giving you advice on how to produce files of suitable quality. Some casinos even have an FAQ section about it, and will give many of the tips mentioned here, such as making sure the whole document can be seen, 300dpi scanning has been used, etc....

 

[cass1071]

My poor laptop gets the keys bashed with my anger lol.

The plot thickens, docs resent again and online chat says I have to wait 24-48 hours for confirmation they have been received...what I say, my withdrawal is due for release in 4 hours. But that is only if you have already sent docs and they have been approved. Mmmmm it is amazing how you can accept my deposits considering your strict standards. Further, you have been online chat for 25 minutes with me and you could check docs 50 times in that time.

Complicating things further they reversed my withdrawal back to my casino account after 1.5 days as I requested my withdrawal be processed to my bank account (joint with partner) and they said no can do as your account name at casino is different to bank account name. Oh really I say, not knowing what the rest of the world do, here in Australia it is not unusual that your first name would be shortened to an initial ie Jennifer becomes J. They wanted me to process the withdrawal again, not on your life I say because then you restart the 4 day period all over again, you guys do it please which they did. I need to keep in mind if I don't satisfy these creatures within 7 days it goes back to my casino account anyway so the 4 days begin all over again.

I need advice I am noticing a language barrier also and my fiery temper (gotta love a red head) is not helping me any and I even resorted to caps lock for the first time in my life when online chat were providing stupid answers

 

[vinylweatherman]

My poor laptop gets the keys bashed with my anger lol.

The plot thickens, docs resent again and online chat says I have to wait 24-48 hours for confirmation they have been received...what I say, my withdrawal is due for release in 4 hours. But that is only if you have already sent docs and they have been approved. Mmmmm it is amazing how you can accept my deposits considering your strict standards. Further, you have been online chat for 25 minutes with me and you could check docs 50 times in that time.

Complicating things further they reversed my withdrawal back to my casino account after 1.5 days as I requested my withdrawal be processed to my bank account (joint with partner) and they said no can do as your account name at casino is different to bank account name. Oh really I say, not knowing what the rest of the world do, here in Australia it is not unusual that your first name would be shortened to an initial ie Jennifer becomes J. They wanted me to process the withdrawal again, not on your life I say because then you restart the 4 day period all over again, you guys do it please which they did. I need to keep in mind if I don't satisfy these creatures within 7 days it goes back to my casino account anyway so the 4 days begin all over again.

I need advice I am noticing a language barrier also and my fiery temper (gotta love a red head) is not helping me any and I even resorted to caps lock for the first time in my life when online chat were providing stupid answers

That's odd, why are they talking about processing your withdrawal before they have even said your documents are OK?

They are going to make sure they string this out so that they can put the money back into your account.

I have seen this before, player plays the money away after this level of frustrations, and as soon as they have lost it, they are told their documents were fine all along, and that the confusion was merely a misunderstanding, offering you another bonus as compensation.

Do NOT play it back, but rely by asking what withdrawal methods they CAN use for payment, and accept the one from their list that is best for you. You would then have them backed into a corner, and they would not be able to say that a method they suggested is suddenly no good.

A cheque is the method that you may have to put up with, as in cases of doubt it is the most secure for the casino, being delivered to the address you registered at the casino, so itself acting as a further address verification step.

How did you deposit?

 

[colly]

That's odd, why are they talking about processing your withdrawal before they have even said your documents are OK?

A cheque is the method that you may have to put up with, as in cases of doubt it is the most secure for the casino, being delivered to the address you registered at the casino, so itself acting as a further address verification step.?

I agree with VWM in the main especially the advice not to give in and play it back- in fact uninstall the casino if it eases the temptation- it will ask you why (tell them ) and you can always reinstall later

However you should receive the funds back to the method you deposited- try and AVOID cheques as you are Australian- if it comes from OS you will have upto 6 weeks to clear and if it is in USD you will incur FX of 2.5%on the amount, a foreign cheques clearance fee usually about $10-20 on the amount and get a really bad FX rate (Australian banks screw their customers with ease)

 

[vinylweatherman]

I agree with VWM in the main especially the advice not to give in and play it back- in fact uninstall the casino if it eases the temptation- it will ask you why (tell them ) and you can always reinstall later

However you should receive the funds back to the method you deposited- try and AVOID cheques as you are Australian- if it comes from OS you will have upto 6 weeks to clear and if it is in USD you will incur FX of 2.5%on the amount, a foreign cheques clearance fee usually about $10-20 on the amount and get a really bad FX rate (Australian banks screw their customers with ease)

Most players avoid cheques for this reason, but sometimes casinos insist. They have already refused the OP's request to withdraw to Moneybookers, and surely would only consider this if it was not possible to send the withdrawal back to the deposit method.

Even 6 weeks and a 2.5% fee is better than no money at all, or playing it back in frustration. Once you have the bulk of the money, you are in a stronger position with the casino, and could ask that they reimburse the additional fees incurred over what would have been charged had they used Moneybookers.

They have already refused to pay via bank transfer because it is a joint account, even though the player is one of the parties to the account. It also seems they have excuses why they can't use any withdrawal method requested by the OP, even though they first agreed that Moneybookers would be OK.

 

[skiny]

Sometimes when I'm asked to resend images of documents over and over my files get mixed up and there have been occasions when the wrong image gets sent. If I'm asked to resend the same group of images over and over eventually one stray image gets mixed in. Maybe of me holding up my middle finger.

Don't take it personal. There's a lot of pictures on my computer. Shit happens.

 

[Brooklyn]

I'm going to have to see documents to prove that, sir.

 

[vinylweatherman]

Sometimes when I'm asked to resend images of documents over and over my files get mixed up and there have been occasions when the wrong image gets sent. If I'm asked to resend the same group of images over and over eventually one stray image gets mixed in. Maybe of me holding up my middle finger.

Don't take it personal. There's a lot of pictures on my computer. Shit happens.

Your middle finger doesn't meet our insult standards, please flip it again

 

[Brooklyn]

Again another reason I play at 3dice.

Ever since that thing happened with Virtual I don't trust just anyone with my documents.

There is only a few online casinos that I would even consider sending my docs to.


No matter how good the scans are there is always an issue it seems nowadays.

 

[skiny]

I'm going to have to see documents to prove that, sir.

No problem....

Your middle finger doesn't meet our insult standards, please flip it again

Let me turn around. I have the rest of the documents here on my butt.

Again another reason I play at 3dice.

Ever since that thing happened with Virtual I don't trust just anyone with my documents.

There is only a few online casinos that I would even consider sending my docs to.


No matter how good the scans are there is always an issue it seems nowadays.

I'm not really all that careful with my ID. Someday someone will steal my identity.... And wake up the next morning on the couch with potato chip crumbs on his chest wondering how he suddenly became such a sarcastic malcontent.

 

[cass1071]

well maybe got somewhere today, all docs have been cleared. Withdrawal still pending....but have been given date and tieme for release next Wednesday 14-11-2012 at 0132am. It may be a cheques in the mail so to speak as they can quite obviously drag the chain and blame the banks for the next step of receiving into my account.

Gotta love skiny and the image of the middle finger, CT they got the better of me today and when they said something totally outlandish I replied with male cow manure to which I received the pop up reference to my bad language and how it will not be tolerated.

So jury's out till Wednesday will advise in due course.

CT staff prove you cannot put brains in statues.

 

[P.V.]

I have a problem when they set a standard that you need to meet but will not tell you what it is. If I am not meeting their security requirements they have to tell me why or better still where it fails to meet the requirement.

Within the system I built, if your doc's and or just a particular doc is denied they can place a comment as to why and the player can correct and resend.

It does seem more and more like stalling. They are deliberately setting up an impossible situation for the player. Sending the same files again as they ask will make no difference whatsoever, they have already decided not to pay, but are engineering it so as to look like the player is at fault for not cooperating.
The LAST thing they want is your government even KNOWING that they have demanded you send this document by insecure email,

Again if the doc's look ok to the OP, they should in fact be visible by the operator.

My poor laptop gets the keys bashed with my anger lol. The plot thickens, docs resent again and online chat says I have to wait 24-48 hours for confirmation they have been received

Again a system that shows the doc's were in fact sent, received and time stamp put's ease to the player with comments like this. Same problem is happening around the net where some casino's have their own upload system but it's like uploading into a black hole with the same lost results, no confirmation and same excuses such as you can only upload certain size file.

There are better options available, like I've mentioned before it's almost 2013 and the operators are way behind the times for ways players' can share their verification doc's with their compliance division, or in some cases the software provider compliance department.

Also rating system's seem to be gaining ground in certain areas. I implemented a rating system where every time your doc's are approved by a different gaming site for ID verification a player gains points for each time it's verified. Therefore debunking the it's not clear stall being used by some outfits as you can simply point out that x # of gaming sites have already approved this same ID document with no modifications.

 

[vinylweatherman]

well maybe got somewhere today, all docs have been cleared. Withdrawal still pending....but have been given date and tieme for release next Wednesday 14-11-2012 at 0132am. It may be a cheques in the mail so to speak as they can quite obviously drag the chain and blame the banks for the next step of receiving into my account.

Gotta love skiny and the image of the middle finger, CT they got the better of me today and when they said something totally outlandish I replied with male cow manure to which I received the pop up reference to my bad language and how it will not be tolerated.

So jury's out till Wednesday will advise in due course.

CT staff prove you cannot put brains in statues.

What another surprise

So, the SAME documents that didn't meet their security standards earlier do now, what happened, did you get another driver's license

At this point, some players would have played the lot back in frustration, and would now be complaining that it was all a trick to get them to do so. You held your nerve, and the casino admitted defeat and shifted to a different tactic.

They did at least achieve one thing, they managed to stall past the magic boundary that let them put the money back in the casino and make you start the 4 day process all over again. Now it seems they are going for the next best slow pay option. Moneybookers would be fine, and they initially agreed to it, but it would be instant, and leave no-one to blame but Moneybookers for any delays. Now they can blame the banks, the post, etc.

Hopefully, by holding your nerve you will eventually get paid. Just resist the temptation to give them another chance to jerk you around.

 

[skiny]

well maybe got somewhere today, all docs have been cleared. Withdrawal still pending....but have been given date and tieme for release next Wednesday 14-11-2012 at 0132am. It may be a cheques in the mail so to speak as they can quite obviously drag the chain and blame the banks for the next step of receiving into my account.

Gotta love skiny and the image of the middle finger, CT they got the better of me today and when they said something totally outlandish I replied with male cow manure to which I received the pop up reference to my bad language and how it will not be tolerated.

So jury's out till Wednesday will advise in due course.

CT staff prove you cannot put brains in statues.

You said "bullshit?"

You can be banned for that at some casinos.

 

[vinylweatherman]

You said "bullshit?"

You can be banned for that at some casinos.

...especially those that are too hypersensitive.

If they don't like it being said, they shouldn't give out the outlandish excuses that warrant it.

Best save it until AFTER they have paid though.

If they were telling the truth to start with, the OP would STILL be getting told the drivers license does not meet their security standards, not getting an alternative outlandish excuse for something.

Let us judge for ourselves, what was the outlandish thing they said?

 

[griffon51]

Am I Immune?

Hi everyone.
Have been tracking this thread,and have to ask ,Is it because I live in the UK that I dont get these problems with cashouts,
If there are casinos out there that routinely adopt these delaying tactics,why use them cant we all just sin bin them they do seem to be well known, these thresds are full of the same problem time over.
Is it because they are not accredited anywhere themselves,so why are their own security details not failing not withstanding the bona fides of their clients.As a potential player on a new site dont we check them out as throughly as they check us.
I dont want to seem pretentious but I always ask what they want as security and supply all that they require in advance of ever playing on a site,usually requires a cash deposit up front, I dont take "welcome" bonuses(personal thing),wait a few days and cashout.This establishes the audit trail from start to finish,if they are satified then so am I and can begin playing with a large degree of confidence.
In my ignorance of such as Neteller and Moneybookers,I stand to be corrected.If you use one of these e-wallet accounts are your bona fides pre-establshed through them.Do, they in fact handle your financial dealings with casinos as a third party wherein it is their own reputation and security that matters.

Good luck in all your future gambling endeavors....Your going to need it....Grif

 

[cass1071]

What another surprise

So, the SAME documents that didn't meet their security standards earlier do now, what happened, did you get another driver's license

At this point, some players would have played the lot back in frustration, and would now be complaining that it was all a trick to get them to do so. You held your nerve, and the casino admitted defeat and shifted to a different tactic.

They did at least achieve one thing, they managed to stall past the magic boundary that let them put the money back in the casino and make you start the 4 day process all over again. Now it seems they are going for the next best slow pay option. Moneybookers would be fine, and they initially agreed to it, but it would be instant, and leave no-one to blame but Moneybookers for any delays. Now they can blame the banks, the post, etc.

Hopefully, by holding your nerve you will eventually get paid. Just resist the temptation to give them another chance to jerk you around.

Oh but alas gotta love the fiery red head. See principle alone stops me playing the money (and don't worry have done so too many times to tell) because I hate to be treated like an idiot and that was their first mistake. To prove the point hell could freeze over and I would not touch it. I do take exception to their strict requirements due to money laundering laws but I have deposited thousands without so much as a reminder that I need to send in the docs. So I can spend my dirty money with them, I just cannot turn it over.

But I do need to take responsibility here and I am to blame with regards to my ID. I know I should send documents in when I create the account or at the very least when I decide I like a casino but I don't like throwing my ID out there unless I need to and I don't need to until I have a withdrawal.

By the way, you guys are awesome, I have sat at this computer almost bashing it senseless at times but your replies gave me strength to persevere and not touch the money. I always say, empathy is a wonderful human trait. You guys instantly made me feel better, you understood my frustration and provided wonderful support. Unlike the CT robots, you did not even suggest I have a go at the Gladiator slot as it cold make my day if I won the jackpot....wtf? I think that was the point that I may have swore at the operator gaining my first chastising for bad language lol.

Casinomeister provides an awesome service, guess what will make a donation when my funds arrive .

Yes Skiny, guilty as charged but after a half hour chat session with a 5 minute delay for every response to me and then after I was obviously quite annoyed it was suggested that I should try whatever slot it was for a chance to win the $1.3M jackpot, come on there is a time to up-sell and a time to omit it from the repertoire and I told them it was a load of it, not dignified, against rules but bloody warranted.

Griff, yes you are right, not accredited but not a rogue until now either for me at least. I was a big fan of WillHill had numerous withdrawals without incident, always in a timely fashion but law changes resulted in no longer available to Australian punters....Ruby Fortune (Microgaming) has been my more recent place to play and they are fantastic - no bs, timely pay, no interaction and that is perfect because if I need to speak to them I will contact them. No pop ups in the middle of play either

 

[vinylweatherman]

Oh but alas gotta love the fiery red head. See principle alone stops me playing the money (and don't worry have done so too many times to tell) because I hate to be treated like an idiot and that was their first mistake. To prove the point hell could freeze over and I would not touch it. I do take exception to their strict requirements due to money laundering laws but I have deposited thousands without so much as a reminder that I need to send in the docs. So I can spend my dirty money with them, I just cannot turn it over.

But I do need to take responsibility here and I am to blame with regards to my ID. I know I should send documents in when I create the account or at the very least when I decide I like a casino but I don't like throwing my ID out there unless I need to and I don't need to until I have a withdrawal.

By the way, you guys are awesome, I have sat at this computer almost bashing it senseless at times but your replies gave me strength to persevere and not touch the money. I always say, empathy is a wonderful human trait. You guys instantly made me feel better, you understood my frustration and provided wonderful support. Unlike the CT robots, you did not even suggest I have a go at the Gladiator slot as it cold make my day if I won the jackpot....wtf? I think that was the point that I may have swore at the operator gaining my first chastising for bad language lol.

Casinomeister provides an awesome service, guess what will make a donation when my funds arrive .

Yes Skiny, guilty as charged but after a half hour chat session with a 5 minute delay for every response to me and then after I was obviously quite annoyed it was suggested that I should try whatever slot it was for a chance to win the $1.3M jackpot, come on there is a time to up-sell and a time to omit it from the repertoire and I told them it was a load of it, not dignified, against rules but bloody warranted.

Griff, yes you are right, not accredited but not a rogue until now either for me at least. I was a big fan of WillHill had numerous withdrawals without incident, always in a timely fashion but law changes resulted in no longer available to Australian punters....Ruby Fortune (Microgaming) has been my more recent place to play and they are fantastic - no bs, timely pay, no interaction and that is perfect because if I need to speak to them I will contact them. No pop ups in the middle of play either

Your cries of bullshit were probably justified. This is a PROGRESSIVE slot, and if you took a bonus on the deposit that gave you this withdrawal, play on this game would have provided them with another excuse, this time voiding your winnings for playing a prohibited game.

Even if this was not the case, they are not happy to pay you $5K based on your documents, so why would they be happy to hand over $1.3 MILLION should you actually win it.

Looks very much like another tactic to persuade you to play it all back, as they figure than once you start, like Pringles*, you just can't stop till it's all gone


* A crisp based snack that has the slogan "once you start, you just can't stop".

Just wait for your cheque, they will probably send it via Mars

 

[P.V.]

I know I should send documents in when I create the account or at the very least when I decide I like a casino but I don't like throwing my ID out there unless I need to and I don't need to until I have a withdrawal.

Don't blame you email isn't secure.

 

[cass1071]

Your cries of bullshit were probably justified. This is a PROGRESSIVE slot, and if you took a bonus on the deposit that gave you this withdrawal, play on this game would have provided them with another excuse, this time voiding your winnings for playing a prohibited game.



oh they would be happy to pay the big one......in monthly installments of $10k

 

[vinylweatherman]

Your cries of bullshit were probably justified. This is a PROGRESSIVE slot, and if you took a bonus on the deposit that gave you this withdrawal, play on this game would have provided them with another excuse, this time voiding your winnings for playing a prohibited game.



oh they would be happy to pay the big one......in monthly installments of $10k

Only if they don't find something else that doesn't meet their security standards