Some weeks ago I signed up at rushmore casino via an affiliate who offered a special welcome bonus of 300%. I deposited 250$ via neteller. The bonus was credited so that I had a balance of 1000$ and I played blackjack and some minutes later my balance was 2000$. Suddenly I was disconnected from the casino and the bonus of 750$ and the winnings of 1000$ were removed so that only my deposit of 250$ was left. I talked to the live support rep and he told me that's because one cannot claim bonuses on neteller deposits. I asked him to restore my balance but he refused to do so. I explained to him that his statement that neteller deposits do not attract bonuses does not make sense because I received the bonus on a neteller deposit and nowhere did it say something like one cannot claim bonuses on neteller deposits.
It did not say anything like that on the affiliates site nor on the site set up by Rushmore casino that promoted that special bonus nor on the Rushmore homepage and in the cashier it even said that all deposit methods are allowed once I had entered the bonus code.
So I emailed the support but they refused to give my winnings back to me. The only reason they could come up with was „neteller deposit do not attract bonuses“. A statement that is obviously completely absurd. I asked them some questions like where did it say that neteller is not allowed and who their manager is and if they have got a licence by a licencing authority but they refused to answer these questions. The customer support manager replied that he is the one I shall talk to and that we could talk on the phone about this matter but I do not want to talk on the phone about it because my english is not good enough for that and anyway there would be no point in doing it. And he replied that he would not reply to my emails anymore. How nice. lol
Then I asked Steve Russo of Gamblinggrumbles for help and I posted a complaint on the Askgamblers site but Rushmore ignored both. Well, not surprisingly because it is 100% obvious that I am right and that they are wrong. Steve posted a report about it on his site.
I also asked the affiliate to help me and he tried to do so but Rushmore insisted on stealing my winnings. At least the affiliate posted a warning about Rushmore on his site and he removed the special bonus. There are many complaints about Rushmore on the forums so affiliates should not promote them anymore. And should they not be thrown into the rogue pit of casinomeister? They are notorious for slow paying but there is a big difference between slow paying and stealing the legitimate winnings of 1000$ from a player so the rogue pit is the place where they belong imo.
I know that I could file a complaint via the CDS, the central dispute system of RTG casinos, but afaik they are not helpful at all so I do not do so.
Does someone know if they have got a licence by a licencing authority? Their customer support manager did not want to answer this question.
And does someone know who their manager is? I would like to email him or her. Their customer support manager did not want to reveal this secret either.
Probably I will not be able to recoup my stolen winnings but at least I want to warn the online gaming community of this rogue site in order to prevent that even more players are ripped off by them. Oh and btw I can prove that I am telling the truth because I made screenshots and I have still got all of the emails.
And afaik they do not have a rep on this forum but I will send a link to them suggesting they post a reply here but I am pretty sure they will ignore this complaint like the other ones for obvious reasons lol
Shame on you, Rushmore!
It did not say anything like that on the affiliates site nor on the site set up by Rushmore casino that promoted that special bonus nor on the Rushmore homepage and in the cashier it even said that all deposit methods are allowed once I had entered the bonus code.
So I emailed the support but they refused to give my winnings back to me. The only reason they could come up with was „neteller deposit do not attract bonuses“. A statement that is obviously completely absurd. I asked them some questions like where did it say that neteller is not allowed and who their manager is and if they have got a licence by a licencing authority but they refused to answer these questions. The customer support manager replied that he is the one I shall talk to and that we could talk on the phone about this matter but I do not want to talk on the phone about it because my english is not good enough for that and anyway there would be no point in doing it. And he replied that he would not reply to my emails anymore. How nice. lol
Then I asked Steve Russo of Gamblinggrumbles for help and I posted a complaint on the Askgamblers site but Rushmore ignored both. Well, not surprisingly because it is 100% obvious that I am right and that they are wrong. Steve posted a report about it on his site.
I also asked the affiliate to help me and he tried to do so but Rushmore insisted on stealing my winnings. At least the affiliate posted a warning about Rushmore on his site and he removed the special bonus. There are many complaints about Rushmore on the forums so affiliates should not promote them anymore. And should they not be thrown into the rogue pit of casinomeister? They are notorious for slow paying but there is a big difference between slow paying and stealing the legitimate winnings of 1000$ from a player so the rogue pit is the place where they belong imo.
I know that I could file a complaint via the CDS, the central dispute system of RTG casinos, but afaik they are not helpful at all so I do not do so.
Does someone know if they have got a licence by a licencing authority? Their customer support manager did not want to answer this question.
And does someone know who their manager is? I would like to email him or her. Their customer support manager did not want to reveal this secret either.
Probably I will not be able to recoup my stolen winnings but at least I want to warn the online gaming community of this rogue site in order to prevent that even more players are ripped off by them. Oh and btw I can prove that I am telling the truth because I made screenshots and I have still got all of the emails.
And afaik they do not have a rep on this forum but I will send a link to them suggesting they post a reply here but I am pretty sure they will ignore this complaint like the other ones for obvious reasons lol
Shame on you, Rushmore!