royal panda refusing to pay me

[sufferinsilence]

Atleast give him until tomorrow to reply

 

[Melvin - Panda]

Since the discussion seems to continue here I'd like to clarify a little as well (without going into details about the specific case).

Anti money laundering is a very big and important requirement for licensed (online) casino operators. One of the many things we do to prevent money laundering is that we try to make our customers withdraw back to the same method as they used to deposit. Another is to make sure that the deposit and withdrawal method are both in the name of the account holder with Royal Panda. Sometimes, these things are very transparent and easy, sometimes we need to request certain documents to ensure that this is the case.

If you're ever requested such documents, don't be alarmed, we most likely don't suspect you of anything. We're just meeting our legal obligation with our procedures to prevent money laundering from happening via our organisation in general.

Why sometimes you're asked for more documents than you already provided can be because you started using a new deposit/withdrawal method, or because you reached a certain threshold that triggered further due diligence requirement.

We never request documents just to slow down a withdrawal, it's our goal to have your money back to you as soon as possible so that you are happy returning customer rather than someone who's upset and disappointed with our service and won't consider playing with us in the future. Unfortunately sometimes these things just take time, but providing the requested documents accurately will always ensure that you get approved the fastest.

 

[Bloatgoat]

I've filled this in once to a online casino, it was'nt a problem. The case makes perfect sense since they have to play by the law. Send what they require, and that's that man.

 

[toph11]

even with help with a rep here the case wasn't solved
royal panda is asking for documents that simply doesn't exist
i've tried everything and my bank statements doesn't show my account number

i even got an e-mail of my bank statement with my account number showing but royal panda still refused it

 

[Jasminebed]

Who do you bank with Toph?

 

[Steviedoo]

even with help with a rep here the case wasn't solved
royal panda is asking for documents that simply doesn't exist
i've tried everything and my bank statements doesn't show my account number

i even got an e-mail of my bank statement with my account number showing but royal panda still refused it

If you bank online you can download your latest bank statement in PDF format.

Your account number should be there

 

[nikantw]

If you just say the name of the bank there are many experienced members here that will help you.

 

[Borgie]

even with help with a rep here the case wasn't solved
royal panda is asking for documents that simply doesn't exist
i've tried everything and my bank statements doesn't show my account number

i even got an e-mail of my bank statement with my account number showing but royal panda still refused it

If you give more details... Bank name - or even post some screenshots - (With anything private blotted out ) maybe your fellow canadians can assist you better

I am from UK and Bank statements here show account numbers. Well mine does ..Maybe its not all

 

[Jasminebed]

Other than the major Canadian banks, we have numerous Credit Unions, Trust Companies, and availability to banks that are online only.

The prepaid card I used to use even had the option of having direct deposit to it. Is it this kind of situation Toph as I see you mention having the credit card number showing on your statements?

If you don't actually have a bank account, of course it would not be possible to provide a statement. Another Canadian member recently ran into an issue that ended up with having to re-open an old account in order to get paid.