all this trouble to try and verify my id documents to see if i can play there, i guess its lucky i didnt deposit when i got the all clear,as i received another email an hour later saying they now need a picture id,
since all this info was in one email i guess they only read the 1st line
id already told them i dont have a DL or PP
yay i can deposit and will be ok cashing out,
errr or will i
hi,
i noticed on your banking page you said you need a
* Valid Picture ID (such as Driver's License or Passport) * Recent Utility Bill (dated within the last 6 months - verifying your address)
the problem is i dont have any of these, i gave up my driving license years ago due to disability,and have never had a passport, what else could i supply to prove my identification,
i always use moneybookers or neteller to deposit and withdraw, would screenshots of those be ok,
many thanks.
Thank your for your email.
In this case ANY ID would do.
You surely have some sort of identification you could send us that bears you D.O.B.
Also a bill that shows your current physical address and the alrady mentioned MB screenshot.
That will be all - please not that you only have to sent it once so we can store it on your betting account for future reference.
Thank you kindly for your co-coperation.
Sincerely
Lori
hi again,
ive enclosed the documents i have on file
moneybookers s/s
neteller, s/s
>gas bill
my birth certificate
i hope these are ok , would you let me know,
would these documents cover both my royal joker account and my intertops account?
many thanks
Dear xxxx,
Thank you for your e-mail and for forwarding your documents to us.
To complete the process for both your Intertops and your Royal Joker account, a copy of a valid ID is required, for example a copy of your Drivers License or Passport.
Feel free to contact us, should you require further assistance.
Sincerely,
Desiree
hi
try reading further down in this email lol
since all this info was in one email i guess they only read the 1st line
id already told them i dont have a DL or PP
Dear Mr. xxxx,
Please ignore the email asking for further IDs !!
All is ok now and we hope you can accept our sincere apologies.
Sincerely
Lori
yay i can deposit and will be ok cashing out,
errr or will i
Dear xxxxx,
We apologise for the e-mails you have received with conflicting information regarding your required documents, please be advised that in order for your account to be validated, we still require a valid picture ID, that is, a copy of a valid passport or drivers's license.
We await your speedy response.
Sincerely
Nekisha
Royal Joker Support Manager