- Joined
- Jun 5, 2012
- Location
- UK, England
... Based on two hands of blackjack one of which i lost!
opened an account with Roxy Palace and deposited £200 and received a bonus of £150.* I contacted support to ask them to remove the bonus but was told this was not possible as I had already made wagers.* I understood this.
I wagered on slots and blackjack until the bonus was played through.* I then continued to play wagering’s thousands on slots and blackjack. I have requested two withdrawals £1400 and £2000.* This morning I received an email saying they would not pay.
"* I phoned Roxy Palace support and was told that the transactions were on European Blackjack and the following:-
*
"On Transaction 9 you spit the hand thereby increasing the bet and therefore exceeding the bet limit."
"*"
"On Transaction 12 the bet has exceeded as well."
*
*The wagers were capped by the Casino at £37.50 maximum, by wagering this on**blackjack the casino still permitted**an additional bet by doubling if I had a total of 9, 10 or 11 in my hand.* I had no reason to believe this was breaking any rule as it was permitted by the casino.* If by doubling would have voided then entire bank balance and any subsequent winnings it should not have been permitted just as a maximum bet of over 25% of the bonus (£37.50 in my case) was not permitted until the bonus had been totally played through.
*My winnings were not dependent on doubling or splitting the hand on blackjack.* Even if I had not have doubled or not played any blackjack at all I would have exceeded the wagering requirements relating to the bonus on slots alone.
*I am a genuine player who has never engaged in bonus abuse of any kind.* It feels as though Roxy Palace**"Risk Management Team have gone through my account in desperation to try and find any reason not to pay-out to a genuine player..
What should i do next? Any input appreciated. J
P.s. Sorry for any mistakes in typing. Dodgy smartphone.
opened an account with Roxy Palace and deposited £200 and received a bonus of £150.* I contacted support to ask them to remove the bonus but was told this was not possible as I had already made wagers.* I understood this.
I wagered on slots and blackjack until the bonus was played through.* I then continued to play wagering’s thousands on slots and blackjack. I have requested two withdrawals £1400 and £2000.* This morning I received an email saying they would not pay.
"* I phoned Roxy Palace support and was told that the transactions were on European Blackjack and the following:-
*
"On Transaction 9 you spit the hand thereby increasing the bet and therefore exceeding the bet limit."
"*"
"On Transaction 12 the bet has exceeded as well."
*
*The wagers were capped by the Casino at £37.50 maximum, by wagering this on**blackjack the casino still permitted**an additional bet by doubling if I had a total of 9, 10 or 11 in my hand.* I had no reason to believe this was breaking any rule as it was permitted by the casino.* If by doubling would have voided then entire bank balance and any subsequent winnings it should not have been permitted just as a maximum bet of over 25% of the bonus (£37.50 in my case) was not permitted until the bonus had been totally played through.
*My winnings were not dependent on doubling or splitting the hand on blackjack.* Even if I had not have doubled or not played any blackjack at all I would have exceeded the wagering requirements relating to the bonus on slots alone.
*I am a genuine player who has never engaged in bonus abuse of any kind.* It feels as though Roxy Palace**"Risk Management Team have gone through my account in desperation to try and find any reason not to pay-out to a genuine player..
What should i do next? Any input appreciated. J
P.s. Sorry for any mistakes in typing. Dodgy smartphone.