About 1 week ago i tried to log in at Roxy palace , but couldn`t . I got the notorious " code 101 " account "temporarily" closed message . Knowing that i did nothing wrong i contacted support right away and asked around . I`ve been told that my account was under review ( whatever that means ) and was told that as soon as the verification has been completed i will be notified by email . I was assured that this " random " verification happens to all the players at Roxy palace casino .
One week later , still no response . I contacted support once again and asked about my account's status . They told me that there is still no feedback from the relevant deparment .
And the same runaround answer :
Our Risk team are reviewing the account and as soon as we have feedback on the account, you will be notified by email.
This is honestly bad practice from the casino staff . No info at all , closing account without prior notice , demanding answers and not getting any at all . I don`t know what there is to be reviewed but they sure take all the time in the world to do it .
I am a verified ( docs and whatnot ) player and a depositing one at this casino group .
Haven`t had any issues before , and all my cashouts went smooth and fast as they claimed on their website .
But this is just disappointing ...
One week later , still no response . I contacted support once again and asked about my account's status . They told me that there is still no feedback from the relevant deparment .
And the same runaround answer :
Our Risk team are reviewing the account and as soon as we have feedback on the account, you will be notified by email.
This is honestly bad practice from the casino staff . No info at all , closing account without prior notice , demanding answers and not getting any at all . I don`t know what there is to be reviewed but they sure take all the time in the world to do it .
I am a verified ( docs and whatnot ) player and a depositing one at this casino group .
Haven`t had any issues before , and all my cashouts went smooth and fast as they claimed on their website .
But this is just disappointing ...