- Joined
- Mar 12, 2018
- Location
- Netherlands
Dear gamblers,
I never imagined that I'd have to do this and yes I gave simplecasino the chance to set this right but they refuse tho do this so I decided to publish this case.
On 12-10-2021 on chat I was promised a 100% deposit bonus after making a deposit by the agent Tiia. I have full transcript of all our conversations. I had troubles depositing with brite payment method which was the only method that is available for me to make a deposit.
Today after three days on chat and several attempts I could finally make a deposit that went through. The promised bonus they did not want to give anymore. After threatening with publishing it to the public they finally added the bonus.
So I went to check and see my account balance and saw that I had to wager 9.4k for 100.11 euro. That's right, 11 cents with 5k+ wagering which I was not aware of. Went to live chat again to ask if they could remove it.
They cannot remove it. I told them that I haven't placed a single bet. Still they refuse to remove the bonus and readd the promised 100% bonus. So now I'll have to wager 9.4k for a 100 euro deposit.
I have asked for my money back but that's also not possible. I've been with hero gaming for over 5 years and never expected them to do something like this.
(I repeatedly warned the casino that I would make this public to warn the players if they wouldn't acknowledge their mistake and set it right because in my eyes this is a 100% rogue move where players should be aware of).
I couldn't care less about my deposit right now. I can't express in words how much this issue is messing with my head because of the moral side of this story. They will not remove and re-add the promised bonus knowing fully well that I have to wager 5k+ for a 11 cent bonus on my account.
I never imagined that I'd have to do this and yes I gave simplecasino the chance to set this right but they refuse tho do this so I decided to publish this case.
On 12-10-2021 on chat I was promised a 100% deposit bonus after making a deposit by the agent Tiia. I have full transcript of all our conversations. I had troubles depositing with brite payment method which was the only method that is available for me to make a deposit.
Today after three days on chat and several attempts I could finally make a deposit that went through. The promised bonus they did not want to give anymore. After threatening with publishing it to the public they finally added the bonus.
So I went to check and see my account balance and saw that I had to wager 9.4k for 100.11 euro. That's right, 11 cents with 5k+ wagering which I was not aware of. Went to live chat again to ask if they could remove it.
They cannot remove it. I told them that I haven't placed a single bet. Still they refuse to remove the bonus and readd the promised 100% bonus. So now I'll have to wager 9.4k for a 100 euro deposit.
I have asked for my money back but that's also not possible. I've been with hero gaming for over 5 years and never expected them to do something like this.
(I repeatedly warned the casino that I would make this public to warn the players if they wouldn't acknowledge their mistake and set it right because in my eyes this is a 100% rogue move where players should be aware of).
I couldn't care less about my deposit right now. I can't express in words how much this issue is messing with my head because of the moral side of this story. They will not remove and re-add the promised bonus knowing fully well that I have to wager 5k+ for a 11 cent bonus on my account.