Casino Complaint Rocketpot casino blocked my account, confiscated my deposit and wins, and refuses to communicate.

SlotMonster

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Joined
Apr 2, 2007
Location
Belarus
Hello,

I registered at Rocketpot. io about year ago. I specifically checked if my country was NOT in the list of restricted, and my country was allowed. I made seveal deposits and cashouts, about $1500 in total.

Then I stopped playing for a while, but kept getting promotional emails.

About 2 weeks ago I decided to use one of their promotions, and deposit $750 to get a matching bonus. I was lucky, and scored max win on Retro Reels on 0.5, which allowed me to complete the wager (I was also allowed to do bonus buys). In total, I cashed out about $6500. I can't remember the exact amount.

After Rocketpot casino requested KYC, I submitted it through email, and my account was locked almost immediately "until KYC is done".

Next day I got an email from the casino, stating that my account will remain locked, because I broke their rules and played from restricted country. But my country was allowed at the time I registered! I even checked it with Wayback Machine, to see older version of their T&C.

Frustrated, I opened the chat, where the chat Agent told me that it was my resposibility to check T&C and see if my contri is restricted or not. But they allowed me to play, and accepted my deposit.

Next excuse was that I was playing with VPN, which I would understand if I was playing from the US or any other country where gambling is not allowed. But in my country gambling is allowed, and I have nothing to hide.

After I insisted on at least getting my deposit back, chat agent just closed the chat and left. And since then, Rocketpot casino refuses to communicate.

So, Rocketpot casino confiscated my deposit, deniend my wins and refuses to communicate on the matter.
 

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It's pretty shocking that the majority of casinos accept deposits from anywhere, anyway, anyhow, but when it comes to paying, they do their utmost to find a reason not to.

I feel for you. That one experience would be enough to put me off for life. Still waiting to hit the max win on a game, god knows what lengths I would go to if they pulled that on me. I would be wasting another 750 on a trip to their offices or one of the owners home addresses.

Daylight robbery springs to mind. Disgusting way to conduct business. Did you get any email about their changes to t&c's? Click any 'accept new t&cs' pop-ups when logging in? Afraid I don't think you have any chance of pursuing a claim or getting your money back. They should at least refund your 750 depo, otherwise, its theft in my book, hence why I would be inclined to go door-knocking for a civilised one-to-one discussion.
 
I was able to contact Rocketpot representatve via Skype, so confiscating my deposit might be an issue with that exact support agent. No progress on my wins though.

Also, regarding my deposits, since I'm from Belarus, due to sanctions on payment systems, I'm pretty much forced to use crypto for deposits, which is anonymous until casino requests KYC
 
Casinos are worse then maffia!!! This behaviour is just awfull. To let you deposit from the begining and then just change to your country is prohibit to play is nasty tactic. So if its restricted why the hell are you taking my money from the first place! Theese casinos and there dirty way of doing things needs to get punished hard by the state! I hope you get your deposit money from theese scum!
 
Update

Rocketpot casino has agreed to return my last 2 deposits, $950 in total, since they were made after my country appeared in restricted countries list. My wins will be removed, and my account is closed.

I guess I can consider it as closed case.
 
Update

Rocketpot casino has agreed to return my last 2 deposits, $950 in total, since they were made after my country appeared in restricted countries list. My wins will be removed, and my account is closed.

I guess I can consider it as closed case.
Better then 0. Still all thet grinding to wager and then to get fucked like that is just 🤮
 

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