- Joined
- Apr 2, 2007
- Location
- Belarus
Hello,
I registered at Rocketpot. io about year ago. I specifically checked if my country was NOT in the list of restricted, and my country was allowed. I made seveal deposits and cashouts, about $1500 in total.
Then I stopped playing for a while, but kept getting promotional emails.
About 2 weeks ago I decided to use one of their promotions, and deposit $750 to get a matching bonus. I was lucky, and scored max win on Retro Reels on 0.5, which allowed me to complete the wager (I was also allowed to do bonus buys). In total, I cashed out about $6500. I can't remember the exact amount.
After Rocketpot casino requested KYC, I submitted it through email, and my account was locked almost immediately "until KYC is done".
Next day I got an email from the casino, stating that my account will remain locked, because I broke their rules and played from restricted country. But my country was allowed at the time I registered! I even checked it with Wayback Machine, to see older version of their T&C.
Frustrated, I opened the chat, where the chat Agent told me that it was my resposibility to check T&C and see if my contri is restricted or not. But they allowed me to play, and accepted my deposit.
Next excuse was that I was playing with VPN, which I would understand if I was playing from the US or any other country where gambling is not allowed. But in my country gambling is allowed, and I have nothing to hide.
After I insisted on at least getting my deposit back, chat agent just closed the chat and left. And since then, Rocketpot casino refuses to communicate.
So, Rocketpot casino confiscated my deposit, deniend my wins and refuses to communicate on the matter.
I registered at Rocketpot. io about year ago. I specifically checked if my country was NOT in the list of restricted, and my country was allowed. I made seveal deposits and cashouts, about $1500 in total.
Then I stopped playing for a while, but kept getting promotional emails.
About 2 weeks ago I decided to use one of their promotions, and deposit $750 to get a matching bonus. I was lucky, and scored max win on Retro Reels on 0.5, which allowed me to complete the wager (I was also allowed to do bonus buys). In total, I cashed out about $6500. I can't remember the exact amount.
After Rocketpot casino requested KYC, I submitted it through email, and my account was locked almost immediately "until KYC is done".
Next day I got an email from the casino, stating that my account will remain locked, because I broke their rules and played from restricted country. But my country was allowed at the time I registered! I even checked it with Wayback Machine, to see older version of their T&C.
Frustrated, I opened the chat, where the chat Agent told me that it was my resposibility to check T&C and see if my contri is restricted or not. But they allowed me to play, and accepted my deposit.
Next excuse was that I was playing with VPN, which I would understand if I was playing from the US or any other country where gambling is not allowed. But in my country gambling is allowed, and I have nothing to hide.
After I insisted on at least getting my deposit back, chat agent just closed the chat and left. And since then, Rocketpot casino refuses to communicate.
So, Rocketpot casino confiscated my deposit, deniend my wins and refuses to communicate on the matter.