- Joined
- Apr 4, 2002
- Location
- pittsburgh,pa.
i just went to login to riverbelle and it said account locked,anyone else from the u.s.have this?
Sorry, but I've read right through your chat transcript and I can't see where it says existing players are blocked...yep... me too and Im on with CS now. Said it's not personal but a management decision made in the last 24 hours... no new us players and no service to original players either. No notice no nothing!
Sorry, but I've read right through your chat transcript and I can't see where it says existing players are blocked...
Am I being blind, or what?
KK
I just don't know where these casinos get their business operations guidelines from... Attilla the Hun? I mean... if they're going to dump players, they could at least send out a freakin' generic 'dear player' email. Simple common courtesy....
I no longer have Lucky Nugget installed or I'd check to see if I could log in... I uninstalled it when I read they were gradually dumping all USA players already...
Yeah, but no-where in the chat does the CS say all existing players are blocked, or even explain why this player is blocked.Well, the player in the chat is an existing player.... and is blocked... worrying about CC and personal info.... and BTW, we KNOW CS is lying about the decision made 'in the last 24 hours' crap.
... hence my confusion.Nick: Thank you for waiting. I have reviewed your account and can give you the following reason for your account being locked:
Nick: The casino has taken the decision that it will no longer accept registrations from the USA. Please accept our apologies for any inconvenience that this may cause you.
Nick: I am aware of that but this has effected our new registrations as well
As I mentioned in the other thread...
If you live inside the USA and you contact any of the Referback casinos support for any reason... (BelleRock, LuckyNugget, Jackpot City, Gaming Club or King Neptune...)
The chances are very very good that your account will be closed right then and your money refunded.
They(referback) are pulling out of the USA and their goal is to close all USA players accounts in the very near future.
It is just a matter of time until ALL US player accounts will be closed by Referback.
If you have money or Bonus points in any of these casinos you should cash it out as soon as you can.
I contacted live support after deposit a couple of hundred yesterday they decide within 15 minutes of logging off them back on that no one from the US is welcome there anymore..@ 11pm at night after I fed them..This morning I recieved this email:
Hi there Ann
Thank you for contacting Belle Rock Entertainment.
It is a pleasure to be of assistance to you.
Kindly be advised our Operations Department have re-opened your account as it was closed in error. As we are no longer accepting new registrations from the United States your account may have been closed incorrectly.
Your account is now open for your convenience.
Please accept our sincere apologies for any inconvenience this may have caused and thank you for your understanding in this regard.
Should you require any further assistance, feel free to contact us, as we are available 24 hours a day, 7 days a week for your convenience.
Kind regards,
Eben
Customer Service Host
Who knows when they'll decide to lock it again..this was one of my fav casinos but why go back to a casino that cant even email in advance that my account is locked..
well I just emailed them as they locked mine also an when I tried to re download as I uninstalled it said download not available
an dang it I liked the bell rock slot tooo
Cindy
i've been a regular depositer for years and they still locked me out
and their reply
Hi there Cindy,
Thank you for your emailing Belle Rock Entertainment.
Your account was not locked, you logins just needed to reset.
We are happy to let you know that we have reset the logins and you should be able to login now.If you are still unable to login, we will need to reset your password.
We will need to confirm a few other personal details before we reset your password.
Such as:
-Your first and last name
-Telephone number
-Residetional address
-Email address
And of cause your correct date of birth.
Also the casino has taken the decision that it will no longer accept registrations/new customers from the USA, so that is why the you are unable download from the website.Please accept our apologies for any inconvenience that you may have experienced regarding this matter.
Thank you for making contact with us and we hope that you will let us know if there is anything further that we can help you with.
Should you require any further assistance, feel free to contact Belle Rock Entertainment, as we are available 24 hours a day, 7 days a week for your convenience.
Kind regards,
Vuyo
Customer service Host
Cindy