riverbelle

MissScarlett

Dormant account
Joined
Nov 25, 2007
Location
little sea side villiage
yep... me too and Im on with CS now. Said it's not personal but a management decision made in the last 24 hours... no new us players and no service to original players either. No notice no nothing!
 

MissScarlett

Dormant account
Joined
Nov 25, 2007
Location
little sea side villiage
Your wait time will be approximately 3 minute(s) and 36 seconds.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

You are now chatting with 'Nick'

Nick: Thank you for contacting Belle Rock Entertainment and welcome to Live Chat Support.

Nick: How may I assist you today?

player: Good evening...just went to log on to my jackpot city casino account number... and it says.. you have refused to log me on and my account has been locked. ? Can you fix this for me please...... was hoping to play a tourney.

player: hi Nick sorry mate I was comatozed while waiting.

Nick: Hi , Could you please allow me some time to access and review your account

player: no prob.....

Nick: Thank you for waiting. I have reviewed your account and can give you the following reason for your account being locked:

player: haven't been able to deposit latley but play the tourneys when I can and did win 25 last night on hitman...but i gave it straight back..:)

Nick: The casino has taken the decision that it will no longer accept registrations from the USA. Please accept our apologies for any inconvenience that this may cause you.

player: what does that mean Nick..?

player: im registered already..... for awhile now>

Nick: I am aware of that but this has effected our new registrations as well

player: i don't get it/... what do u mean exactly... use little words,,,,

player: have u shut down biz?

Nick: Unfortunately, I am unable to enter into any further correspondence in this regard.

player: is everyone locked out?

Nick: Some players have been effected

player: is there an email...

Nick: No, not that I am aware of

player: i was just checking my email looking for something from u but nothing yet

Nick: This decision was recently made in last 24 hours

playerr: did i do something wrong?

Nick: No, this is just a decision that the casino management has made

Player-oh what happens to my personal info that u have?

Nick: Is there anything else I can assist you with at this time?

player: all my c card info?

player: yeah mate dont run away yet....

player: im concerned now...

Nick: One moment for me

player: my personal info and my credit card info on file that u have what will happen to it?

player: damn.... im gonna miss this casino... it was such a cool place to hang for awhile.

Nick: Please hold for me, I am still finding out for you

player: no prob

Nick: Thank you for all your patience.

Nick: By law we are required to keep a record of you registering an account with us. Your information is completely secure and we are not allowed to pass this information on to any third party without your permission first

Nick: Is there anything else I can assist you with at this time?

Player: By law your suppossed to delete it at my request and Im requesting

Player: My private info is secure...???? Like the service you provide me???

Player: Dude.... my private info seems as secure as a zit on a fat mans ass at the moment! Now squeeze me outta there.!

Your chat transcript will be sent to you at the end of your chat.

Nick: the point I made above is regulated by international law and not by US laws.

Nick: Rest assured your information is secure.

Nick: Is there anything else I can assist you with?

player: Im too pissed right now. I'll be back when I hit international waters.

Nick: Thank you for contacting our Live chat support and enjoy the rest of your day

Chat session has been terminated by the site operator
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
I just don't know where these casinos get their business operations guidelines from... Attilla the Hun? I mean... if they're going to dump players, they could at least send out a freakin' generic 'dear player' email. Simple common courtesy....

I no longer have Lucky Nugget installed or I'd check to see if I could log in... I uninstalled it when I read they were gradually dumping all USA players already...
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
I absolutely agree with Mousey, to not inform the PLAYER is beyond unprofessional. Affiliates were told this was going to happen, and Lots0 and Simmo posted about it in the MG thread. Expect other MG casinos/groups will more than likely follow suit. Let's hope they have the decency to inform the player ahead of time.

Link to relevant thread/posts. Bryan's post (#96) advising U.S. players to withdraw any balances from any MG accounts, is very good advice, and IMO should be heeded.

https://www.casinomeister.com/forums/threads/jf-is-closing-off-the-us-to-new-registrations.27831/
 

catrina m

Dormant account
PABaccred
Joined
Feb 8, 2007
Location
US of A
MG is going to take all they can before this lucrative market gets closed.

Yes, heed this good advice, and wait.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
yep... me too and Im on with CS now. Said it's not personal but a management decision made in the last 24 hours... no new us players and no service to original players either. No notice no nothing!
Sorry, but I've read right through your chat transcript and I can't see where it says existing players are blocked... :confused:
Am I being blind, or what?
KK
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
Sorry, but I've read right through your chat transcript and I can't see where it says existing players are blocked... :confused:
Am I being blind, or what?
KK

Well, the player in the chat is an existing player.... and is blocked... worrying about CC and personal info.... and BTW, we KNOW CS is lying about the decision made 'in the last 24 hours' crap.
 

SierraDawn

Dormant account
Joined
Mar 25, 2008
Location
Colorado
I just don't know where these casinos get their business operations guidelines from... Attilla the Hun? I mean... if they're going to dump players, they could at least send out a freakin' generic 'dear player' email. Simple common courtesy....

I no longer have Lucky Nugget installed or I'd check to see if I could log in... I uninstalled it when I read they were gradually dumping all USA players already...

WOW! Just Wow!
Ya know those 2 casinos I only play at?? Welp - there goes one of em! :what:

Sad times.. Just sad!
Sierra
 

adedpoet

Dormant account
Joined
Jun 21, 2006
Location
usa
Existing player from a non-banned state. Just signed on to Riverbelle. Grand Mondial works also. Don't think I'll be making any deposits tho.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Well, the player in the chat is an existing player.... and is blocked... worrying about CC and personal info.... and BTW, we KNOW CS is lying about the decision made 'in the last 24 hours' crap.
Yeah, but no-where in the chat does the CS say all existing players are blocked, or even explain why this player is blocked.
All he talked about was new registrations (quoting just the CS):-
Nick: Thank you for waiting. I have reviewed your account and can give you the following reason for your account being locked:
Nick: The casino has taken the decision that it will no longer accept registrations from the USA. Please accept our apologies for any inconvenience that this may cause you.
Nick: I am aware of that but this has effected our new registrations as well
... hence my confusion.
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
I understand KK... All we have to go by is hearsay, confused CS, confused players, affiliates, etc.... It's a horrendous situation and is an embarrassment to the industry (IMHO).
 

lots0

Banned User - troll posts - flaming
Joined
Jun 3, 2006
Location
Hell on Earth
As I mentioned in the other thread...

If you live inside the USA and you contact any of the Referback casinos support for any reason... (BelleRock, LuckyNugget, Jackpot City, Gaming Club or King Neptune...)

The chances are very very good that your account will be closed right then and your money refunded.

They(referback) are pulling out of the USA and their goal is to close all USA players accounts in the very near future.

It is just a matter of time until ALL US player accounts will be closed by Referback.

If you have money or Bonus points in any of these casinos you should cash it out as soon as you can.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
As I mentioned in the other thread...

If you live inside the USA and you contact any of the Referback casinos support for any reason... (BelleRock, LuckyNugget, Jackpot City, Gaming Club or King Neptune...)

The chances are very very good that your account will be closed right then and your money refunded.

They(referback) are pulling out of the USA and their goal is to close all USA players accounts in the very near future.

It is just a matter of time until ALL US player accounts will be closed by Referback.

If you have money or Bonus points in any of these casinos you should cash it out as soon as you can.

So does anyone have any idea at all why Referback are choosing to take this stance when Fortune Affiliates are not ??
 

femcat

Dormant account
Joined
Jul 11, 2008
Location
n/a
JC my locked account last night

I contacted live support after deposit a couple of hundred yesterday they decide within 15 minutes of logging off them back on that no one from the US is welcome there [email protected] 11pm at night after I fed them..This morning I recieved this email:
Hi there Ann



Thank you for contacting Belle Rock Entertainment.



It is a pleasure to be of assistance to you.



Kindly be advised our Operations Department have re-opened your account as it was closed in error. As we are no longer accepting new registrations from the United States your account may have been closed incorrectly.



Your account is now open for your convenience.



Please accept our sincere apologies for any inconvenience this may have caused and thank you for your understanding in this regard.



Should you require any further assistance, feel free to contact us, as we are available 24 hours a day, 7 days a week for your convenience.



Kind regards,



Eben

Customer Service Host

Who knows when they'll decide to lock it again..this was one of my fav casinos but why go back to a casino that cant even email in advance that my account is locked..
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I contacted live support after deposit a couple of hundred yesterday they decide within 15 minutes of logging off them back on that no one from the US is welcome there [email protected] 11pm at night after I fed them..This morning I recieved this email:
Hi there Ann



Thank you for contacting Belle Rock Entertainment.



It is a pleasure to be of assistance to you.



Kindly be advised our Operations Department have re-opened your account as it was closed in error. As we are no longer accepting new registrations from the United States your account may have been closed incorrectly.


Your account is now open for your convenience.



Please accept our sincere apologies for any inconvenience this may have caused and thank you for your understanding in this regard.



Should you require any further assistance, feel free to contact us, as we are available 24 hours a day, 7 days a week for your convenience.



Kind regards,



Eben

Customer Service Host

Who knows when they'll decide to lock it again..this was one of my fav casinos but why go back to a casino that cant even email in advance that my account is locked..

Just as I had originally suspected, they are just simply taking precautionary measures and will continue to offer their casino to existing US players that have remained active and make regular deposits !! Although, they could still choose to drop us existing players at any moment though just like a hot potato, so who knows...:rolleyes:
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
well I just emailed them as they locked mine also an when I tried to re download as I uninstalled it said download not available

an dang it I liked the bell rock slot tooo

Cindy
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
well I just emailed them as they locked mine also an when I tried to re download as I uninstalled it said download not available

an dang it I liked the bell rock slot tooo

Cindy

You should check in your program files and see if you had saved the original download .exe program installer there, if you did you should be able to reinstall it...check and see
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
sigh no it isnt there

an I have noticed also that
when I reboot my pc all RTG
casinos vanish they are still in my
program files but when I go to
start all programs an go to
say club world it says empty
an it is only RTG
I have emailed Club about it
no help

Thanks Rob

Cindy
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Gee, maybe they're going alphabetically? Or based on astrological sign (alphabetically)? :rolleyes:

No rhyme, no reason, and anyone looking for logic in any of this mess, isn't going to find out. And I'm not in the least bit surprised. Play out your balances, loyalty points, bonuses...and don't deposit. As a player, that's about the only power that you have.
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
and their reply

Hi there Cindy,
Thank you for your emailing Belle Rock Entertainment.
Your account was not locked, you logins just needed to reset.
We are happy to let you know that we have reset the logins and you should be able to login now.
If you are still unable to login, we will need to reset your password.
We will need to confirm a few other personal details before we reset your password.
Such as:
-Your first and last name
-Telephone number
-Residetional address
-Email address
And of cause your correct date of birth.
Also the casino has taken the decision that it will no longer accept registrations/new customers from the USA, so that is why the you are unable download from the website.
Please accept our apologies for any inconvenience that you may have experienced regarding this matter.
Thank you for making contact with us and we hope that you will let us know if there is anything further that we can help you with.
Should you require any further assistance, feel free to contact Belle Rock Entertainment, as we are available 24 hours a day, 7 days a week for your convenience.
Kind regards,

Vuyo

Customer service Host



Cindy
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
and their reply

Hi there Cindy,
Thank you for your emailing Belle Rock Entertainment.
Your account was not locked, you logins just needed to reset.
We are happy to let you know that we have reset the logins and you should be able to login now.
If you are still unable to login, we will need to reset your password.
We will need to confirm a few other personal details before we reset your password.
Such as:
-Your first and last name
-Telephone number
-Residetional address
-Email address
And of cause your correct date of birth.
Also the casino has taken the decision that it will no longer accept registrations/new customers from the USA, so that is why the you are unable download from the website.Please accept our apologies for any inconvenience that you may have experienced regarding this matter.
Thank you for making contact with us and we hope that you will let us know if there is anything further that we can help you with.
Should you require any further assistance, feel free to contact Belle Rock Entertainment, as we are available 24 hours a day, 7 days a week for your convenience.
Kind regards,

Vuyo

Customer service Host



Cindy

So, it sounds again just as I had previously thought that if you had of saved the casino download file originally then you would have been able to reinstall it and log in and continue to play based on what this cat in the email said...:cool:
 
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