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riverbelle

Discussion in 'Online Casinos' started by mark421, Nov 16, 2008.

    Nov 16, 2008
  1. mark421

    mark421 Dormant account PABnonaccred

    Occupation:
    carpenter
    Location:
    pittsburgh,pa.
    i just went to login to riverbelle and it said account locked,anyone else from the u.s.have this?
     
  2. Nov 16, 2008
  3. MissScarlett

    MissScarlett Dormant account

    Occupation:
    Artist/Defender of the undersog.
    Location:
    little sea side villiage
    yep... me too and Im on with CS now. Said it's not personal but a management decision made in the last 24 hours... no new us players and no service to original players either. No notice no nothing!
     
  4. Nov 16, 2008
  5. MissScarlett

    MissScarlett Dormant account

    Occupation:
    Artist/Defender of the undersog.
    Location:
    little sea side villiage
    Your wait time will be approximately 3 minute(s) and 36 seconds.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    You are now chatting with 'Nick'

    Nick: Thank you for contacting Belle Rock Entertainment and welcome to Live Chat Support.

    Nick: How may I assist you today?

    player: Good evening...just went to log on to my jackpot city casino account number... and it says.. you have refused to log me on and my account has been locked. ? Can you fix this for me please...... was hoping to play a tourney.

    player: hi Nick sorry mate I was comatozed while waiting.

    Nick: Hi , Could you please allow me some time to access and review your account

    player: no prob.....

    Nick: Thank you for waiting. I have reviewed your account and can give you the following reason for your account being locked:

    player: haven't been able to deposit latley but play the tourneys when I can and did win 25 last night on hitman...but i gave it straight back..:)

    Nick: The casino has taken the decision that it will no longer accept registrations from the USA. Please accept our apologies for any inconvenience that this may cause you.

    player: what does that mean Nick..?

    player: im registered already..... for awhile now>

    Nick: I am aware of that but this has effected our new registrations as well

    player: i don't get it/... what do u mean exactly... use little words,,,,

    player: have u shut down biz?

    Nick: Unfortunately, I am unable to enter into any further correspondence in this regard.

    player: is everyone locked out?

    Nick: Some players have been effected

    player: is there an email...

    Nick: No, not that I am aware of

    player: i was just checking my email looking for something from u but nothing yet

    Nick: This decision was recently made in last 24 hours

    playerr: did i do something wrong?

    Nick: No, this is just a decision that the casino management has made

    Player-oh what happens to my personal info that u have?

    Nick: Is there anything else I can assist you with at this time?

    player: all my c card info?

    player: yeah mate dont run away yet....

    player: im concerned now...

    Nick: One moment for me

    player: my personal info and my credit card info on file that u have what will happen to it?

    player: damn.... im gonna miss this casino... it was such a cool place to hang for awhile.

    Nick: Please hold for me, I am still finding out for you

    player: no prob

    Nick: Thank you for all your patience.

    Nick: By law we are required to keep a record of you registering an account with us. Your information is completely secure and we are not allowed to pass this information on to any third party without your permission first

    Nick: Is there anything else I can assist you with at this time?

    Player: By law your suppossed to delete it at my request and Im requesting

    Player: My private info is secure...???? Like the service you provide me???

    Player: Dude.... my private info seems as secure as a zit on a fat mans ass at the moment! Now squeeze me outta there.!

    Your chat transcript will be sent to you at the end of your chat.

    Nick: the point I made above is regulated by international law and not by US laws.

    Nick: Rest assured your information is secure.

    Nick: Is there anything else I can assist you with?

    player: Im too pissed right now. I'll be back when I hit international waters.

    Nick: Thank you for contacting our Live chat support and enjoy the rest of your day

    Chat session has been terminated by the site operator
     
  6. Nov 16, 2008
  7. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I just don't know where these casinos get their business operations guidelines from... Attilla the Hun? I mean... if they're going to dump players, they could at least send out a freakin' generic 'dear player' email. Simple common courtesy....

    I no longer have Lucky Nugget installed or I'd check to see if I could log in... I uninstalled it when I read they were gradually dumping all USA players already...
     
    3 people like this.
  8. Nov 16, 2008
  9. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    I absolutely agree with Mousey, to not inform the PLAYER is beyond unprofessional. Affiliates were told this was going to happen, and Lots0 and Simmo posted about it in the MG thread. Expect other MG casinos/groups will more than likely follow suit. Let's hope they have the decency to inform the player ahead of time.

    Link to relevant thread/posts. Bryan's post (#96) advising U.S. players to withdraw any balances from any MG accounts, is very good advice, and IMO should be heeded.

    http://www.casinomeister.com/forums...g-off-us-new-registrations-10.html#post267155
     
    1 person likes this.
  10. Nov 16, 2008
  11. catrina m

    catrina m Senior Member PABaccred

    Occupation:
    service
    Location:
    US of A
    MG is going to take all they can before this lucrative market gets closed.

    Yes, heed this good advice, and wait.
     
    1 person likes this.
  12. Nov 16, 2008
  13. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Sorry, but I've read right through your chat transcript and I can't see where it says existing players are blocked... :confused:
    Am I being blind, or what?
    KK
     
  14. Nov 16, 2008
  15. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Well, the player in the chat is an existing player.... and is blocked... worrying about CC and personal info.... and BTW, we KNOW CS is lying about the decision made 'in the last 24 hours' crap.
     
    1 person likes this.
  16. Nov 16, 2008
  17. SierraDawn

    SierraDawn Dormant account

    Occupation:
    Retired.. Just housewifey now :)
    Location:
    Colorado
    WOW! Just Wow!
    Ya know those 2 casinos I only play at?? Welp - there goes one of em! :what:

    Sad times.. Just sad!
    Sierra
     
  18. Nov 16, 2008
  19. adedpoet

    adedpoet Dormant account

    Occupation:
    sales
    Location:
    usa
    Existing player from a non-banned state. Just signed on to Riverbelle. Grand Mondial works also. Don't think I'll be making any deposits tho.
     
  20. Nov 16, 2008
  21. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Yeah, but no-where in the chat does the CS say all existing players are blocked, or even explain why this player is blocked.
    All he talked about was new registrations (quoting just the CS):-
    ... hence my confusion.
     
  22. Nov 16, 2008
  23. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I understand KK... All we have to go by is hearsay, confused CS, confused players, affiliates, etc.... It's a horrendous situation and is an embarrassment to the industry (IMHO).
     
  24. Nov 16, 2008
  25. lots0

    lots0 Banned User - troll posts - flaming PABnonaccred

    Occupation:
    I do nothing productive
    Location:
    Hell on Earth
    As I mentioned in the other thread...

    If you live inside the USA and you contact any of the Referback casinos support for any reason... (BelleRock, LuckyNugget, Jackpot City, Gaming Club or King Neptune...)

    The chances are very very good that your account will be closed right then and your money refunded.

    They(referback) are pulling out of the USA and their goal is to close all USA players accounts in the very near future.

    It is just a matter of time until ALL US player accounts will be closed by Referback.

    If you have money or Bonus points in any of these casinos you should cash it out as soon as you can.
     
    2 people like this.
  26. Nov 16, 2008
  27. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    So does anyone have any idea at all why Referback are choosing to take this stance when Fortune Affiliates are not ??
     
  28. Nov 16, 2008
  29. femcat

    femcat Dormant account

    Occupation:
    N/A
    Location:
    n/a
    JC my locked account last night

    I contacted live support after deposit a couple of hundred yesterday they decide within 15 minutes of logging off them back on that no one from the US is welcome there anymore..@ 11pm at night after I fed them..This morning I recieved this email:
    Hi there Ann



    Thank you for contacting Belle Rock Entertainment.



    It is a pleasure to be of assistance to you.



    Kindly be advised our Operations Department have re-opened your account as it was closed in error. As we are no longer accepting new registrations from the United States your account may have been closed incorrectly.



    Your account is now open for your convenience.



    Please accept our sincere apologies for any inconvenience this may have caused and thank you for your understanding in this regard.



    Should you require any further assistance, feel free to contact us, as we are available 24 hours a day, 7 days a week for your convenience.



    Kind regards,



    Eben

    Customer Service Host

    Who knows when they'll decide to lock it again..this was one of my fav casinos but why go back to a casino that cant even email in advance that my account is locked..
     
  30. Nov 16, 2008
  31. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Just as I had originally suspected, they are just simply taking precautionary measures and will continue to offer their casino to existing US players that have remained active and make regular deposits !! Although, they could still choose to drop us existing players at any moment though just like a hot potato, so who knows...:rolleyes:
     
  32. Nov 16, 2008
  33. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    well I just emailed them as they locked mine also an when I tried to re download as I uninstalled it said download not available

    an dang it I liked the bell rock slot tooo

    Cindy
     
  34. Nov 16, 2008
  35. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    You should check in your program files and see if you had saved the original download .exe program installer there, if you did you should be able to reinstall it...check and see
     
  36. Nov 16, 2008
  37. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    sigh no it isnt there

    an I have noticed also that
    when I reboot my pc all RTG
    casinos vanish they are still in my
    program files but when I go to
    start all programs an go to
    say club world it says empty
    an it is only RTG
    I have emailed Club about it
    no help

    Thanks Rob

    Cindy
     
  38. Nov 17, 2008
  39. mark421

    mark421 Dormant account PABnonaccred

    Occupation:
    carpenter
    Location:
    pittsburgh,pa.
    i've been a regular depositer for years and they still locked me out
     

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