Dear Bryan,
I opened an account at Ritz club before couple of months. I am of the year in Greece and half in the UK. At the beginning I opened an account based on the address in Greece. I have had problems registering my card (server wont accept VISA) and I thought that there must be a problem with the address details so I decided to change them. As I found out later I couldnt change them. For some reason after re-entering the ones I thought it would be the problem the server couldnt save the new ones. I contacted Ritz and they told me that I can simply open a new account with the correct details something which I did and after opening a new one again based on the address in Greece I faced the same problem registering my card.
So far I had 2 non workable accounts. Then I decided to open a third account with the address in the UK. After the third account I couldnt anymore see the cc option in the cashier and try my card.(I must mention that a friend of mine had a similar problem and he suggested me to open an account linked to the UK address like what he did and he resolved the problem)
The thing is that although its a British card it is linked to my address in Greece because there is where my statements come each month. Nonetheless seems that still some information at my bank keep the card linked with the UK. Having that in mind I decided to give a try by opening the third account. Anyway
I asked them why I cant see the credit card option and they stated the following:
Hello and thank you for contacting The Ritz Club London ECash Direct support staff. In order to help you with your request we will need you to send us a copy of your credit card statement to verify your billing address as we have not received it yet. This is necessary as you have created several accounts in two different countries, Greece and UK and the credit card option will have to be added manually after verifying your details. Please email your statement by email customer.verifications@ecashdirect.co.uk or via fax sending to 020 899 74778 (attention: customer verifications indicating your ecash account number). After sending them you can call us and speak to one of our representatives to confirm we have received your details or simply request it to be confirmed by email.
I have sent them the requested documents 4-5 times but according to what they telling me they have never received them. Their reply is always:
We are sorry, but we couldn't locate any of your emails.
In addition they haven't replied to plenty of my emails and sometimes took them ages to get back to me. Mr. Bailey if you have time and you are kind enough to get involved on this I will send you all the necessary e-mails with their responces and my replies
Thanks a lot anyway
I opened an account at Ritz club before couple of months. I am of the year in Greece and half in the UK. At the beginning I opened an account based on the address in Greece. I have had problems registering my card (server wont accept VISA) and I thought that there must be a problem with the address details so I decided to change them. As I found out later I couldnt change them. For some reason after re-entering the ones I thought it would be the problem the server couldnt save the new ones. I contacted Ritz and they told me that I can simply open a new account with the correct details something which I did and after opening a new one again based on the address in Greece I faced the same problem registering my card.
So far I had 2 non workable accounts. Then I decided to open a third account with the address in the UK. After the third account I couldnt anymore see the cc option in the cashier and try my card.(I must mention that a friend of mine had a similar problem and he suggested me to open an account linked to the UK address like what he did and he resolved the problem)
The thing is that although its a British card it is linked to my address in Greece because there is where my statements come each month. Nonetheless seems that still some information at my bank keep the card linked with the UK. Having that in mind I decided to give a try by opening the third account. Anyway
I asked them why I cant see the credit card option and they stated the following:
Hello and thank you for contacting The Ritz Club London ECash Direct support staff. In order to help you with your request we will need you to send us a copy of your credit card statement to verify your billing address as we have not received it yet. This is necessary as you have created several accounts in two different countries, Greece and UK and the credit card option will have to be added manually after verifying your details. Please email your statement by email customer.verifications@ecashdirect.co.uk or via fax sending to 020 899 74778 (attention: customer verifications indicating your ecash account number). After sending them you can call us and speak to one of our representatives to confirm we have received your details or simply request it to be confirmed by email.
I have sent them the requested documents 4-5 times but according to what they telling me they have never received them. Their reply is always:
We are sorry, but we couldn't locate any of your emails.
In addition they haven't replied to plenty of my emails and sometimes took them ages to get back to me. Mr. Bailey if you have time and you are kind enough to get involved on this I will send you all the necessary e-mails with their responces and my replies
Thanks a lot anyway
