1. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!


Discussion in 'Ask the Meister' started by gfkostas, Dec 6, 2003.

  1. gfkostas

    gfkostas Ex-Bonus Whore

    Dear Bryan,

    I opened an account at Ritz club before couple of months. I am of the year in Greece and half in the UK. At the beginning I opened an account based on the address in Greece. I have had problems registering my card (server wont accept VISA) and I thought that there must be a problem with the address details so I decided to change them. As I found out later I couldnt change them. For some reason after re-entering the ones I thought it would be the problem the server couldnt save the new ones. I contacted Ritz and they told me that I can simply open a new account with the correct details something which I did and after opening a new one again based on the address in Greece I faced the same problem registering my card.
    So far I had 2 non workable accounts. Then I decided to open a third account with the address in the UK. After the third account I couldnt anymore see the cc option in the cashier and try my card.(I must mention that a friend of mine had a similar problem and he suggested me to open an account linked to the UK address like what he did and he resolved the problem)
    The thing is that although its a British card it is linked to my address in Greece because there is where my statements come each month. Nonetheless seems that still some information at my bank keep the card linked with the UK. Having that in mind I decided to give a try by opening the third account. Anyway

    I asked them why I cant see the credit card option and they stated the following:

    Hello and thank you for contacting The Ritz Club London ECash Direct support staff. In order to help you with your request we will need you to send us a copy of your credit card statement to verify your billing address as we have not received it yet. This is necessary as you have created several accounts in two different countries, Greece and UK and the credit card option will have to be added manually after verifying your details. Please email your statement by email This email is not visible to you. or via fax sending to 020 899 74778 (attention: customer verifications indicating your ecash account number). After sending them you can call us and speak to one of our representatives to confirm we have received your details or simply request it to be confirmed by email.

    I have sent them the requested documents 4-5 times but according to what they telling me they have never received them. Their reply is always:
    We are sorry, but we couldn't locate any of your emails.
    In addition they haven't replied to plenty of my emails and sometimes took them ages to get back to me. Mr. Bailey if you have time and you are kind enough to get involved on this I will send you all the necessary e-mails with their responces and my replies

    Thanks a lot anyway
  2. umberto

    umberto Dormant account

    Geia sou file mou apo ellada.

    I have read somewhere that some emails never reach to the casinos and many problems like yours appear. I'd suggest that you sent to them again your documents by using a different email address. And if the documents do not reach to the casino again, try a third one. Try hotmail, your email by your internet service provider, yahoo or i do not know what else...Possibly this is the problem. Maybe they really do not receive your emails...! Try it. I think that it will work.

    PS : Kala kerdi!!! :cheers:
  3. gfkostas

    gfkostas Ex-Bonus Whore

    Gia xara file >,--Sorry for the Greek language but I couldn't resist

    I have tried to send them the documents from yahoo,hotmail and nildram.co.uk email server.
    They ain't got nothing.Sounds a bit fishy to me the whole thing.Im wondering if I should let them know that I have stated this issue in a well known forum.I think I will do this soon
  4. gfkostas

    gfkostas Ex-Bonus Whore

    Finally after informed them about my post here they decided to get back to me swiftly.
    I will send them once again the appropriate documents.
    I will keep you posted.

    Thanks Mr.Bailey for giving us the opportunity to post here our complaints.May the force be with you
  5. rainman

    rainman Dormant account

    ecash direct clowns either dont asnwer or take a year.
  6. gfkostas

    gfkostas Ex-Bonus Whore

    Well guess what..

    After sending them AGAIN the requested documents they become non responsive again.Is this a reputable casino?
    Is this what we call rapid responce to customers?
  7. gfkostas

    gfkostas Ex-Bonus Whore

    Casino meister --<,
    How do I choose who is presented here?

    They must provide RAPID response to customer support queries.............

    Well in my case they either dont answer or take a year.That's a reputable casino we should join?
    and why in the heck they cannot receive my documents?
    I wonder why they are ignoring emails.
    If someone can inform their manager please do so.
    I have once asked for the manager telephone but I got nothing.
  8. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Hi gfkostas,

    I find this unacceptable. I will be contacting them today concerning this.
  9. gfkostas

    gfkostas Ex-Bonus Whore

    Thank you Mr.Bailey for your kind involvement.
    The emails with their responses are available should anyone have any doubt.
    I want also to add that I have asked them to close my first 2 accounts.I didn't want to be charged for abuse.
    I have emails responces since 17 July 2003.Since then am trying to resolve that.
    I can't even remember what's my username at Ritz.
    I have sent them photocopy's of my VISA,Statement,Passport but they cannot receive nothing lol.
    If you can give me an email address ill forward you everything i got from them.

  10. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    One of the problems that probably affected their responses is that during this time period they moved their offices from Curacao to Alderney.
  11. gfkostas

    gfkostas Ex-Bonus Whore

    Yes maybe it's that but for how many months they were moving their offices? and why they still don't reply my e-mail's?
    They know that this problem has been posted here so I hope for some efficient responces from now on
  12. gfkostas

    gfkostas Ex-Bonus Whore

    No responce at all so far from Ritz.I send them 3 emails before 4 days but they haven't so far got back to me and probably they never will
    Any new information from them casinomeister?
  13. gfkostas

    gfkostas Ex-Bonus Whore

    knock knock.Is anyone there???????? :confused:
  14. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Most everyone is taking a break and spending time with their families during Christmas, including myself.

    gfkostas, I don't know what your problem is with the Ritz Club. I have been in contact with their higher management, and they are under the impression that your emails are being responded to.
  15. gfkostas

    gfkostas Ex-Bonus Whore

    I apologise for disturbing your holidays.
    Their higher management are under wrong impressions.Someone at Ritz club customer support is not doing his work well.
    I haven't got a reply for many of my emails.They reply one ignore three.
    I want them to manually add the credit card option to my account.They have been asking me to send them my passport,and copy of my card i wish to register.I have done that many times but they never recieved them.Even if they never received them why they dont reply to all of my emails?Ridiculous!
    Please be so kind to provide me with higher manager telephone or email.I can't deal with their support anymore.
  16. gfkostas

    gfkostas Ex-Bonus Whore

    Well I don't see much interest gathered around my problem so I've requested to close my account at Ritz.I have wasted enough time with their support:mad:
  17. gfkostas

    gfkostas Ex-Bonus Whore

    Sorry for bringing up this thread again but I want to say some things:

    Mr Bailey,

    As I have said back then I had non responsive attitude from Ritz club.They used to reply to me after usually 1-2 weeks plus most of the times they couldn't bother at all.The email's weren't bouncing they just simple couldn't bother to reply.After months of waiting I gave up and closed my account with them.They are some guys at e-cash direct who don't take care of the customers and I have no reason to lie on that :oops:

    You state on the reputable casinos webpage:
    They must provide rapid response to customer support queries.......

    Could you tell me how much time approximately do you consider as rapid?

  18. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    What a bummer. All this was happening when I wasn't around too much, and the right people at the casino apparently weren't around either. I'll let them know that this is unacceptable.

    Looks like they lost a good customer. :(

Share This Page