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Resolved rip off bonus

Discussion in 'Casino Complaints - Bonus Issues' started by steveyboy, Jul 17, 2010.

    Jul 17, 2010
  1. steveyboy

    steveyboy Experienced Member

    Occupation:
    now retired at last
    Location:
    manchester england
    i have been a casino member on 32red for years and have had loads of fun and also lost lots,they ran a comp on world cup of slots free entry but you could buy in 999 times any way come the semi finals i was in third place or there abouts and started buying in at $25 ago,i ended up finishing second and winning $1500,then i started playing the slots after haveing some good wins and playing for hours i tried to make a withdrawal and was refused because i had not played bonus 30 times yes 30 times which meant i had to play a total of $45000 i.e. win and lose 4 jackpots o k it was in the terms which i did not read because normal rule on bonus is 10 times considering i bought in over 20 times i do not think it should be so high,sent them e-mail regarding 30 times was told passed on and i have still not heard 12 days later service falls short of expected,since that day i have not used there casino because of this,so beware of bonus on 32red it is very hard to cashin if you win.
     
  2. Jul 18, 2010
  3. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
  4. Jul 18, 2010
  5. steveyboy

    steveyboy Experienced Member

    Occupation:
    now retired at last
    Location:
    manchester england
    yes i played it all back i reckon i played well over $30000 i sent them e-mail and have not heard back so much for customer service
     
  6. Jul 18, 2010
  7. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania

    But did you PM those two 32Red rep's here that I posted links to? You might be in for a surprise. Be sure to let them know of the lack of support you've gotten from emailing support. I guarantee that they'll do something about it. They're not the type just to let things like this slide.
     
  8. Jul 18, 2010
  9. steveyboy

    steveyboy Experienced Member

    Occupation:
    now retired at last
    Location:
    manchester england
    yes i have posted on both asking them to look into my gripe,so far no response will keep trying and will not play 32red until i get a response which after being a club rouge member for over 3 years i think they should at least have the decency to explain reasons why.
     
  10. Jul 19, 2010
  11. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    Deposit + Bonus


    Did you take a bonus when depositing money to buy the buy-ins to the tournament?

    Because as far as i'm aware there is no WR on Buy-in tournaments? I could be wrong as i have not played a tournament in over a year.

    Cheers Matt
     
  12. Jul 19, 2010
  13. steveyboy

    steveyboy Experienced Member

    Occupation:
    now retired at last
    Location:
    manchester england
    no i never took a bonus i just had the winnings from competion i wonder how the winner of the final comp went on because he would have won $5000 which would have meant he had to gamble it 30x=$150000 he would be playing forever,i have sent e-mail to 32red support asking about why i have still not heard from them after 10 days,you only realise how good customer service is when you need it,and at the moment it is very lacking.
     
  14. Jul 19, 2010
  15. steveyboy

    steveyboy Experienced Member

    Occupation:
    now retired at last
    Location:
    manchester england
    update on bonus i sent 32red an e-mail asking why no response got one back from support saying they thought it was just feedback,sent my response back explaining some of the issues you guys gave me i.e its not fair if you are buying in and should not count as bonus win,got another e-mail back saying operations mr pat harrison is now looking into my e-mail,i will update you all with the result as soon as i know thanks to you all for your services and i will check this site every day to help any other person that thinks they are be mugged off,once again thanks:confused:
     
    2 people like this.
  16. Jul 22, 2010
  17. steveyboy

    steveyboy Experienced Member

    Occupation:
    now retired at last
    Location:
    manchester england
    i heard from 32red about my bonus issue thanks to pat harrison operations director,where he listed eveything about comps and bonuses he also apologised on behalf of 32 red about service and deposited some chips into my a/c with no playthrough rules attatched and also said they will look into tournements where you can buyin with regards to playthrough rules.
    i still think 30x is excessive but we can only wait and see if they listen to there customers,and till such time i will not be buying into anymore tournements.
    you can see e-mail on pat harrisons page if you wish to comment.
    once again thanks to pat and everyone else who viewed and left comments thank you all.
    steve
     
    1 person likes this.
  18. Jul 24, 2010
  19. steveyboy

    steveyboy Experienced Member

    Occupation:
    now retired at last
    Location:
    manchester england
    my case is now resolved thanks
     
    1 person likes this.

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