gamblingmace
Dormant account
- Joined
- Jan 29, 2009
- Location
- europa
At Rey8 Casino one can claim several welcome bonuses.
On my first two deposits I received bonuses of 100%. I deposited 100€ twice. I lost the first deposit but on the second one I was lucky. I had to wager 4000€ on slots to clear the bonus and I wagered much more, about 5800€ on slots and about 1500€ on videopoker. Then my balance was about 1200€.
I asked the customer support of Rey8 if the bonus has been cleared and they confirmed that it has been cleared and that I could withdraw my balance.
However, on the next day – I had not requested a withdrawal yet – I received an email by Rey8 that said that the bonus has not been cleared and that I must wager much more to clear it because of this rule which is in their bonus terms -
In the event that a promotion or free Bonus becomes available to be used on different games, the highest wagering requirement (based on the games that were used), will be enforced in order to cash-out.
Unquote. In their bonus terms it says games contribute in different ways towards the wagering. Slots count 100% and Videopoker counts 15%. And because I played videopoker my playing on slots also counts only 15% but not 100%. Therefore I have to wager 19000€ now on slots or on videopoker in order to be able to cash out.
I replied that that is not fair and I do not want to wager so much more and that they should allow me to cash out now because that rule is not fair but they did not give in.
What do the members of this forum think about this matter?
But please do not post now that one has to read the terms and that they are allowed to apply the rules because that would mean that you miss the point of my complaint. The point is that a rule like that is not just and that it seems to be nothing but a mean trap – only a means to confiscate winnings of players who failed to understand what that rule means. Maybe that rule is not even legal but I do not know that and if it were legal it would still be unfair and mean. I know that I must read the terms before I play and I read them but I simply did not understand that statement. Would I have played videopoker if I had known that my playing on slots would only count 15% if I play videopoker? Of course not.
So what Rey8 casino should do imo is they should remove that rule and not apply it and allow me to cash out my balance.
On my first two deposits I received bonuses of 100%. I deposited 100€ twice. I lost the first deposit but on the second one I was lucky. I had to wager 4000€ on slots to clear the bonus and I wagered much more, about 5800€ on slots and about 1500€ on videopoker. Then my balance was about 1200€.
I asked the customer support of Rey8 if the bonus has been cleared and they confirmed that it has been cleared and that I could withdraw my balance.
However, on the next day – I had not requested a withdrawal yet – I received an email by Rey8 that said that the bonus has not been cleared and that I must wager much more to clear it because of this rule which is in their bonus terms -
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- quote:In the event that a promotion or free Bonus becomes available to be used on different games, the highest wagering requirement (based on the games that were used), will be enforced in order to cash-out.
Unquote. In their bonus terms it says games contribute in different ways towards the wagering. Slots count 100% and Videopoker counts 15%. And because I played videopoker my playing on slots also counts only 15% but not 100%. Therefore I have to wager 19000€ now on slots or on videopoker in order to be able to cash out.
I replied that that is not fair and I do not want to wager so much more and that they should allow me to cash out now because that rule is not fair but they did not give in.
What do the members of this forum think about this matter?
But please do not post now that one has to read the terms and that they are allowed to apply the rules because that would mean that you miss the point of my complaint. The point is that a rule like that is not just and that it seems to be nothing but a mean trap – only a means to confiscate winnings of players who failed to understand what that rule means. Maybe that rule is not even legal but I do not know that and if it were legal it would still be unfair and mean. I know that I must read the terms before I play and I read them but I simply did not understand that statement. Would I have played videopoker if I had known that my playing on slots would only count 15% if I play videopoker? Of course not.
So what Rey8 casino should do imo is they should remove that rule and not apply it and allow me to cash out my balance.