bdbro
Dormant Account
- Joined
- Dec 11, 2009
- Location
- Bangladesh
i would appreciate any feedback as i am a little confused.
i have been playing regularly at an accredited casino group of which one of the casinos are presently on Meister's top ten list.
Few days ago i had a good win of $3000+ and requested a withdrawal, against which i got a email offering me a % bonus to reverse my withdrawal, the more i reverse the higher the %. Not thinking twice i just advised that i am not interested.
Yesterday i got a confirmation that my withdrawal is being processed in two lots, one of around $700 and another for $2000+ of which the larger amount was to be processed first. I later noticed that the withdrawal for $700 has been processed but no news on my larger withdrawal, so after a few hours i emailed the casino and they responded that they needs new documentation to process the larger withdrawal(they have verified my previously already). Also that the smaller withdrawal was done in good faith.
I understand it is the casino right to ask for documents whenever they want but
1) i thought offering bonuses to reverse withdrawal is not "accredited behaviour"
2) why process one withdrawal and not the next?
3) if i did not inquire, i would have no idea that they needed documents and after pointing this out to the casino, they later sent me an email asking for documents
not sure if any of these are roughish behaviour but combined, it does not paint a good picture for a casino on the top ten list. Especially as i only use neteller to deposit.
i may be wrong having this opinion and would appreciate everybody's thoughts or advise.
i haven't mentioned the casino or group name as like i said, i would rather be sure before bad mouthing any casino whom are ranked high by mesiter.
i have been playing regularly at an accredited casino group of which one of the casinos are presently on Meister's top ten list.
Few days ago i had a good win of $3000+ and requested a withdrawal, against which i got a email offering me a % bonus to reverse my withdrawal, the more i reverse the higher the %. Not thinking twice i just advised that i am not interested.
Yesterday i got a confirmation that my withdrawal is being processed in two lots, one of around $700 and another for $2000+ of which the larger amount was to be processed first. I later noticed that the withdrawal for $700 has been processed but no news on my larger withdrawal, so after a few hours i emailed the casino and they responded that they needs new documentation to process the larger withdrawal(they have verified my previously already). Also that the smaller withdrawal was done in good faith.
I understand it is the casino right to ask for documents whenever they want but
1) i thought offering bonuses to reverse withdrawal is not "accredited behaviour"
2) why process one withdrawal and not the next?
3) if i did not inquire, i would have no idea that they needed documents and after pointing this out to the casino, they later sent me an email asking for documents
not sure if any of these are roughish behaviour but combined, it does not paint a good picture for a casino on the top ten list. Especially as i only use neteller to deposit.
i may be wrong having this opinion and would appreciate everybody's thoughts or advise.
i haven't mentioned the casino or group name as like i said, i would rather be sure before bad mouthing any casino whom are ranked high by mesiter.