SuitedPower
Dormant account
- Joined
- Mar 17, 2007
- Location
- Across the pond
Hi,
Early this morning I deposited with a debit card into my purple lounge account (I wanna play the weekly slots bonus!). The transaction was accepted and I got a message on the site saying "Customer services will credit your deposit shortly". Hmmm I think. Very quickly I get an email from a card transaction company with a receipt for my deposit inside it, saying my transaction was authorised fine. Still no money on my purple lounge account tho. I waited over an hour before trying to contact them. Eventually I send them an email. There is no live support available, no telephone number to contact them on and my email to support has gone unanswered several hours later. My money also still has not been credited to my account despite it appearing iny my account history as a successfull deposit. What the hell am I supposed to do to get my money??? I have PMd the rep on here but I guess they are not looking at the board on a saturday as no answer.
I realise that this is an accredited casino and I very much doubt they are just going to do a runner with my money. HOWEVER this is pretty awful customer service imo and I am still a large amount of money out of pocket, stuck there in cyberlimbo because purple lounge support are all out having a smoke break or something????
SP
Early this morning I deposited with a debit card into my purple lounge account (I wanna play the weekly slots bonus!). The transaction was accepted and I got a message on the site saying "Customer services will credit your deposit shortly". Hmmm I think. Very quickly I get an email from a card transaction company with a receipt for my deposit inside it, saying my transaction was authorised fine. Still no money on my purple lounge account tho. I waited over an hour before trying to contact them. Eventually I send them an email. There is no live support available, no telephone number to contact them on and my email to support has gone unanswered several hours later. My money also still has not been credited to my account despite it appearing iny my account history as a successfull deposit. What the hell am I supposed to do to get my money??? I have PMd the rep on here but I guess they are not looking at the board on a saturday as no answer.
I realise that this is an accredited casino and I very much doubt they are just going to do a runner with my money. HOWEVER this is pretty awful customer service imo and I am still a large amount of money out of pocket, stuck there in cyberlimbo because purple lounge support are all out having a smoke break or something????
SP