tick tock
Dormant account
- Joined
- Nov 8, 2007
- Location
- felixstowe
I should give i am not lucky enough
Red 32
What a joke
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Susan: Thank you for contacting us, 32xxxxxxxx. My name is Susan, how can I help?
32re011:Hi I just signed up to you casino this morning and the system locked my account why?
Susan: Your account has been locked as part of a routine security procedure, please check your inbox for details
32re011:Right i have just sent that why was this not ask before i deposited?
32re011:am i a high risk customer?
Susan: security procedures are carried out when a customer makes a deposit and unfortunately we were unable to verify your details
32re011:is my account still locked
Susan: unfortunately your account will remain locked until we are able to verify your details
32re011:how long before someone reads my email? If this is going to take a longer than 1 hour I request that you return my deposit throught the debit card i made it from and remove my account details from your system
Susan: one moment please
32re011:this is a fine way to treat a new customer thanks for theexperance
Susan: our security team have recieved your email and are dealing with it now, they will be in touch as soon as this matter is resolved, I appreciate your frustration and I apologise for the inconvenience, thank you for the speedy response
32re011:i want my money back and please close my account
32re01575931:as i have not been allowed to use your sytem and i have not got what i paid for
32re011lease can you confirm that my 50 has been deposited back to my debit card
Susan: Unfortunately we will be unable to refund the 50 as the funds have already been spent, however if you please bear with us while security check your details your account should be reopened within the next hour
32re011:how can i spend any money if my accont is not active
Susan: Once again I am sorry about this, it is a necessary procedure for the safety of our customers, but I understand your frustration
32re011:if i had won 200 you would not give it to me
32re011:this is a joke
32re011:I should have not allowed to deposit then this would not happen
Susan: the balance will remain intact regardless of win or loss
32re011:But you let me make a deposit and then you telkl me i cant us it
Susan: can I reiterate that once security have verified your details, your gameplay will resume as before
32re011:You should have not acepted the deposit
Susan: this should be within the hour
32re011:this is goning to be printed on the forum and your rep can respond
32re011:anymore comments you would like to make
Susan: I am very sorry that you feel this way, as previously stated the balance will remain in tact and our security team are currently looking into your account, they will email you within the next 30 minutes to an hour.
32re011:the reason i feel this way is that i have paid for something that i cant use
Susan: as soon as our security team have verified your details you will be able to continue with play as you were before
32re011:not good enough as i have said why take the deposit ???????????????
32re011:The deposit should have been declined until i could if i wanted to prove my id
32re011:not after i have made the deposit that is what has upset me over this
Susan: All detailed security checks are carried out once a card is registered to an account, we have to ensure that all details on the account can be verified for your safety as well as our own
32re011:why take money from the card then
32re011:again if i try to make a deposit you should decline until i supply proof that i am who i say i am
32re011:i may not have had my details in pdf format then i may have my fund looked for weeks with no access to them
32re011:as i said i will publish this so other new customwer
32re011:as i said i will publish this so other new customers know what will happen if they deposit with your casino
Susan: our security team have just emailed you regarding your account
Susan: they have verified your details and your account has been reopened
Red 32
What a joke
Thank you for chatting with us.
Feel free to review your transcript below.
Close Window
Chat Transcript
Susan: Thank you for contacting us, 32xxxxxxxx. My name is Susan, how can I help?
32re011:Hi I just signed up to you casino this morning and the system locked my account why?
Susan: Your account has been locked as part of a routine security procedure, please check your inbox for details
32re011:Right i have just sent that why was this not ask before i deposited?
32re011:am i a high risk customer?
Susan: security procedures are carried out when a customer makes a deposit and unfortunately we were unable to verify your details
32re011:is my account still locked
Susan: unfortunately your account will remain locked until we are able to verify your details
32re011:how long before someone reads my email? If this is going to take a longer than 1 hour I request that you return my deposit throught the debit card i made it from and remove my account details from your system
Susan: one moment please
32re011:this is a fine way to treat a new customer thanks for theexperance
Susan: our security team have recieved your email and are dealing with it now, they will be in touch as soon as this matter is resolved, I appreciate your frustration and I apologise for the inconvenience, thank you for the speedy response
32re011:i want my money back and please close my account
32re01575931:as i have not been allowed to use your sytem and i have not got what i paid for
32re011lease can you confirm that my 50 has been deposited back to my debit card
Susan: Unfortunately we will be unable to refund the 50 as the funds have already been spent, however if you please bear with us while security check your details your account should be reopened within the next hour
32re011:how can i spend any money if my accont is not active
Susan: Once again I am sorry about this, it is a necessary procedure for the safety of our customers, but I understand your frustration
32re011:if i had won 200 you would not give it to me
32re011:this is a joke
32re011:I should have not allowed to deposit then this would not happen
Susan: the balance will remain intact regardless of win or loss
32re011:But you let me make a deposit and then you telkl me i cant us it
Susan: can I reiterate that once security have verified your details, your gameplay will resume as before
32re011:You should have not acepted the deposit
Susan: this should be within the hour
32re011:this is goning to be printed on the forum and your rep can respond
32re011:anymore comments you would like to make
Susan: I am very sorry that you feel this way, as previously stated the balance will remain in tact and our security team are currently looking into your account, they will email you within the next 30 minutes to an hour.
32re011:the reason i feel this way is that i have paid for something that i cant use
Susan: as soon as our security team have verified your details you will be able to continue with play as you were before
32re011:not good enough as i have said why take the deposit ???????????????
32re011:The deposit should have been declined until i could if i wanted to prove my id
32re011:not after i have made the deposit that is what has upset me over this
Susan: All detailed security checks are carried out once a card is registered to an account, we have to ensure that all details on the account can be verified for your safety as well as our own
32re011:why take money from the card then
32re011:again if i try to make a deposit you should decline until i supply proof that i am who i say i am
32re011:i may not have had my details in pdf format then i may have my fund looked for weeks with no access to them
32re011:as i said i will publish this so other new customwer
32re011:as i said i will publish this so other new customers know what will happen if they deposit with your casino
Susan: our security team have just emailed you regarding your account
Susan: they have verified your details and your account has been reopened
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