Hey all,
I'm new to this forum but have a problem that many of you have probably had in the past at some point although not necessarily with this casino.
I wont go into all the boring detail about why I joined this casino but state my problem and see if anybody has had the same with these people and if it gets resolved.
I basically requested a withdrawal and got it approved by someone in livechat dated 19/2. Spoke to helpdesk peeps a couple of times and got confirmation it was processed 25/2 and should expect 3 days to clear back to my credit card.
1/4 came and nothing in so I called again and they said the operator was wrong and its 3-6 days to clear. Waited until yesterday and the preverbial hit the fan.
Still no refund back onto my card despite numerous statements by them saying it was going to be repaid. Said they were confused why it wasnt showing, as it had been paid according to them on 25/2, and asked me to send my statement to prove funds werent on it.
So I sent an extract of the statement via email. They received it and said they couldnt act on it because they need to get a non receival of funds notice from my card issuer before they can escalate and investigate it further!!!
Spoke to my card issuer and they said any refunds back onto a credit card can take anything up to 31 days. Therefore I have to call them back 20/3 to start the escalation as they call it.
Although what more can casinoshare do if they do receive the confirmation from card issuer saying money not recd. Surely they can see on their own bank statement whether it has been paid or not and surely they can see where its went.
During my livechat with the unlucky lady I requested she show me proof it had been paid, just like I did to show it hadnt. An email was sent to me and it was basically a screeshot showing date of request and date of process with a payment id etc.
Well thats my gripe over. Has anyone else had this trouble with casinoshare? If so was it resolved eventually?
Also, is this likely to be a ploy for me to forget about the money or even just say to them to reverse it, to keep me playing
Thanx for help in advance
P.S Amount is only 50, but its the principal
I'm new to this forum but have a problem that many of you have probably had in the past at some point although not necessarily with this casino.
I wont go into all the boring detail about why I joined this casino but state my problem and see if anybody has had the same with these people and if it gets resolved.
I basically requested a withdrawal and got it approved by someone in livechat dated 19/2. Spoke to helpdesk peeps a couple of times and got confirmation it was processed 25/2 and should expect 3 days to clear back to my credit card.
1/4 came and nothing in so I called again and they said the operator was wrong and its 3-6 days to clear. Waited until yesterday and the preverbial hit the fan.
Still no refund back onto my card despite numerous statements by them saying it was going to be repaid. Said they were confused why it wasnt showing, as it had been paid according to them on 25/2, and asked me to send my statement to prove funds werent on it.
So I sent an extract of the statement via email. They received it and said they couldnt act on it because they need to get a non receival of funds notice from my card issuer before they can escalate and investigate it further!!!
Spoke to my card issuer and they said any refunds back onto a credit card can take anything up to 31 days. Therefore I have to call them back 20/3 to start the escalation as they call it.
Although what more can casinoshare do if they do receive the confirmation from card issuer saying money not recd. Surely they can see on their own bank statement whether it has been paid or not and surely they can see where its went.
During my livechat with the unlucky lady I requested she show me proof it had been paid, just like I did to show it hadnt. An email was sent to me and it was basically a screeshot showing date of request and date of process with a payment id etc.
Well thats my gripe over. Has anyone else had this trouble with casinoshare? If so was it resolved eventually?
Also, is this likely to be a ploy for me to forget about the money or even just say to them to reverse it, to keep me playing
Thanx for help in advance
P.S Amount is only 50, but its the principal