Comments Welcome Removal of the Cancel Withdrawal functionality

[ESCJAMIE]

Just had 2 mails from casinos with the following !

About time !


As part of our ongoing commitment to responsible gaming and in line with recent guidance published by the UK Gambling Commission in relation to Covid-19, we are writing to inform you that as of yesterday we have removed the Cancel Withdrawal functionality from our website. This will mean that any requested withdrawal will now be processed without the option of cancelling that withdrawal and returning the funds to your cash balance

 

[bamberfishcake]

A part of me thinks its good to have the choice but on the whole with the way some shady casinos operate it serves them right and should, hopefully be a positive step.

It will cut some profits for some casinos who use it the wrong way at the worst/best time, i would guess. And change the way they operate maybe, for better or worse

 

[dunover]

I'm sure the 1668/JAZ scam casinos will follow this rule to the letter.

 

[misstrouble]

I'm quite happy to see this change. I mean.. the amount of people with a huuge withdrawal who cancel it is so big...

And if its only small, you can re-deposit.

 

[SnakeFood]

Cancel withdrawal is a horrible practice. Bye bye!

 

[Kroffe]

I use the lock function on the sites that offer it, but only because i think it speeds up the withdrawal.
I think removing the option to cancel a withdrawal is just more nannying.
Its my money, if i want to cancel a withdrawal and play more, i should be able to.
If you cant let a withdrawal sit for 1-2 days without canceling it and playing with it, you shouldnt be gambling in the first place.

Seems to be an unpopular opinion on here for some reason.

 

[Downsman]

A good move IMHO, easy to say have some willpower and don't reverse,
but as i'm sure many of us know, it's not always that simple.

Just my 2 pence worth.

 

[The Dude]

It's sad to see that it took a pandemic to have the UKGC insist on this. Holding players' funds in a reversable state for hours if not days is truly player unfriendly.

 

[colinsunderland]

I use the lock function on the sites that offer it, but only because i think it speeds up the withdrawal.
I think removing the option to cancel a withdrawal is just more nannying.
Its my money, if i want to cancel a withdrawal and play more, i should be able to.
If you cant let a withdrawal sit for 1-2 days without canceling it and playing with it, you shouldnt be gambling in the first place.

Seems to be an unpopular opinion on here for some reason.

View attachment 131496

I think you are the first person I've seen on here, or any other gambling related forum, say that a reverse option is a good idea.

Most withdrawals now, and certainly within the next 12 months or so, once processed, will hit your account instantly, therefore you can deposit again if you want (uk anyway). Reversing is ONLY there to make the casino more money.

@Mark_32Red @TradaCasino @CasumoLouis @EveBgo @Sebastian - Rizk @VoltAffiliates
have you removed the reverse option now, and will you be processing them quicker as a result. Sorry for picking on you guys just can't think of any other active reps off the top of my head who still had it in place (apart from Jan who I know removed it already)?

 

[Kroffe]

I think you are the first person I've seen on here, or any other gambling related forum, say that a reverse option is a good idea.

Most withdrawals now, and certainly within the next 12 months or so, once processed, will hit your account instantly, therefore you can deposit again if you want. Reversing is ONLY there to make the casino more money.

@Mark_32Red @TradaCasino @CasumoLouis @EveBgo @Sebastian - Rizk @VoltAffiliates
have you removed the reverse option now, and will you be processing them quicker as a result. Sorry for picking on you guys just can't think of any other active reps off the top of my head who still had it in place (apart from Jan who I know removed it already)?

I think a lock-option is enough.
If a player wants to lock the withdrawal he/she can do that, and if they want to use their money and gamble more they can do that.

 

[Mark_32Red (retired acct)]

@Mark_32Red @TradaCasino @CasumoLouis @EveBgo @Sebastian - Rizk @VoltAffiliates
have you removed the reverse option now, and will you be processing them quicker as a result. Sorry for picking on you guys just can't think of any other active reps off the top of my head who still had it in place (apart from Jan who I know removed it already)?

Hey Colin, I can confirm that it is still live on 32Red, but as per UKGC guidelines we are working on it's removal as soon as we can. I don't have an ETA at this stage, it's a big change for us and we need to ensure that the removal doesn't actually mean withdrawals take longer than the current processing time.

Mark

 

[colinsunderland]

Hey Colin, I can confirm that it is still live on 32Red, but as per UKGC guidelines we are working on it's removal as soon as we can. I don't have an ETA at this stage, it's a big change for us and we need to ensure that the removal doesn't actually mean withdrawals take longer than the current processing time.

Mark

Thanks Mark, where does it say 'as soon as possible', I mentioned in a different thread yesterday that I knew I had seen that mentioned on an official document somewhere, but looking again I couldn't find it. Some people, especially on other forums, think it should have been removed instantly, which clearly isn't the case, and probably impossible for some casinos like yourself.

 

[colinsunderland]

I think a lock-option is enough.
If a player wants to lock the withdrawal he/she can do that, and if they want to use their money and gamble more they can do that.

or they could just process them quickly so the customer gets their money quicker.

 

[Kroffe]

or they could just process them quickly so the customer gets their money quicker.

Yeah obviously the best would be if all withdrawals were instant, but then the reverse option wouldnt even exist in the first place.
With a lock-option it would be up to the player to decide what to do, wich is the way i like it.

 

[colinsunderland]

Yeah obviously the best would be if all withdrawals were instant, but then the reverse option wouldnt even exist in the first place.
With a lock-option it would be up to the player to decide what to do, wich is the way i like it.

I would put money on most casinos processing withdrawals within an hour or two if the reverse option is removed. The 2-3 day pending period which a reverse is possible, is very profitable for them. Thats clear from some casinos actions. Casumo, for me, always process withdrawals quicker if I lock them. They have removed the lock facility from some customers, why do that if it isn't to make money?

 

[SnakeFood]

That's the point. Withdrawals used to take days. Now it's possible to do so in minutes, so it's not so important. Go back a few years when you were waiting for your big win to hit your bank account. It could take days and if you were out of cash your only option was to reverse. For me, this was often just to get a very small percentage of the withdrawal back in my account. The result is very obvious and is exactly why this process should be stopped.

 

[Kroffe]

I would put money on most casinos processing withdrawals within an hour or two if the reverse option is removed. The 2-3 day pending period which a reverse is possible, is very profitable for them. Thats clear from some casinos actions. Casumo, for me, always process withdrawals quicker if I lock them. They have removed the lock facility from some customers, why do that if it isn't to make money?

Guess we will see.
Keeping long withdrawal times might see less people willing to lock up their money and instead keep playing.
Will probably be a bit of both from different sites.

 

[Mouche12]

Finally, and I do hope that all other gambling authorities join the UKGC. It's 2020 and regardless of the coronavirus, this should have been done many years ago. A lot of casinos still don't offer lock withdrawals and have 24-hour pending periods. There is no reason for them anymore to hold onto the funds, they'd better speed up cashouts too.

 

[Reelsoffun]

This wont really affect me as the only time I ever reverse a withdrawal was because I had another win soon after and wanted to increase the withdraw rather than make another but this is going to be good news for a lot of people, no doubt about it.

 

[Mr_Slot5]

I would put money on most casinos processing withdrawals within an hour or two if the reverse option is removed. The 2-3 day pending period which a reverse is possible, is very profitable for them. Thats clear from some casinos actions. Casumo, for me, always process withdrawals quicker if I lock them. They have removed the lock facility from some customers, why do that if it isn't to make money?

Agree,

Without the reverse function the casinos will want players to get their funds as quickly as possible so they can play it back to the casino...

 

[colinsunderland]

@WhiteHatGaming you've read the thread and not comments, when are you removing your reverse option?

 

[bowki]

I love the wording in the Email.

„As part of our ongoing commitment to responsible gaming...“

Yeaaaaaaaah right, Its Not because the UKGC forces you to

Im sure as part of your commitment to responsible gaming the reverse option has been removed for everybody and not only in the UK where you risk to get a multi million pound fine.

 

[Kroffe]

I love the wording in the Email.

„As part of our ongoing commitment to responsible gaming...“

Yeaaaaaaaah right, Its Not because the UKGC forces you to

Im sure as part of your commitment to responsible gaming the reverse option has been removed for everybody and not only in the UK where you risk to get a multi million pound fine.

Yeah, same with all the "hope you are safe during the covid-outbreak and gambling responsibly, we totally care"

Nah, you only care about covering your back.

 

[samdog21]

Ojo casino STILL HAS PLEASE REVERSE WE NEED THE MONEY lmfao

 

[Borgie]

Ojo casino STILL HAS PLEASE REVERSE WE NEED THE MONEY lmfao

Will you find a way of mentioning this casino in every thread going !

 

[pinnit2014]

Will you find a way of mentioning this casino in every thread going !

Sam and casinos don’t appear to mix very well

 

[TheAverageGuy]

Long overdue imho
Just made mention of this recently to a vip rep, I'm fine with making a decision to feed winnings back in with deposits and taking responsibility for doing so if it doesn't go my way somehow though when it's done on a reversal it leaves that nagging sensation that there is somewhere else to point the finger..

 

[Kenji85]

Long overdue imho
Just made mention of this recently to a vip rep, I'm fine with making a decision to feed winnings back in with deposits and taking responsibility for doing so if it doesn't go my way somehow though when it's done on a reversal it leaves that nagging sensation that there is somewhere else to point the finger..

That's it in a nutshell isn't it! We can be left with a bad taste in our mouth. Even if after a reversal we successfully withdraw a smaller amount than originally planned. I'm thinking tut tut that could have been 1000 instead of 750 etc etc .


In a perfect world obviously a lot of reversals would not happen as everyone would be disciplined enough to walk away after either withdrawing in entirety or losing the last bit of money left in there to play with(I've done this several times).
But it's not a perfect world so we as a breed reverse at least some to try our luck again.
Reversal can be a successful option to have too. Just imo the bad far outweighs the good.

 

[The Viking]

So will this only affect UK players ? Im sure if they can apply it to the system rest of the world will still have the reverse option

 

[Slottery]

So will this only affect UK players ? Im sure if they can apply it to the system rest of the world will still have the reverse option

Would be eaier to make it for all than only one local, not sure if any have implemented it to others as well, only UKGC is demanding it, AFAIK no other regulators have demanded this.

 

[The Viking]

Would be eaier to make it for all than only one local, not sure if any have implemented it to others as well, only UKGC is demanding it, AFAIK no other regulators have demanded this.

I know its most likely easier but if they can still make thousunds others revers im sure they jump at the option

 

[pinnit2014]

Yeah, if Casumo can stealthily revoke the lock facility for some people then it won’t be that hard to geo target.

Id ask the rep but they don’t respond

 

[Kroffe]

Ill remember to check next time i make a deposit.
Im guessing it will still be there. =)

 

[Slottery]

Less work for casinos when no need to monitor players reversing withdrawals, assume most of them take it as RG sign if somebody hardly ever can get withdrawal processed but reverse them after few hours if not processed.

 

[Greigssy]

William Hill still reversing withdrawals too, not unexpected that they will leave it as long as possible as they clearly use it to try recoup money on the busiest part of the week.

Withdrawals Mon-Thurs sit reversible up to 11pm the same day a withdrawal is made. But anything from Thursday to Sunday won't be processed until 11pm Sunday or sometimes 11pm Monday.

 

[Kroffe]

Still there for Swedish players.

 

[Scott1baird]

I got my account closed by Mecca bingo for asking why I was allowed to still reverse.

 

[colinsunderland]

I got my account closed by Mecca bingo for asking why I was allowed to still reverse.

lol, seriously?
I had mine closed because I asked why I was bonus banned pmsl

 

[Scott1baird]

Oops email.

 

[samdog21]

The wonder full world of online casinos trying to fuck you around, except when you deposit. Lmfao

 

[Scott1baird]

Thank you for your patience whilst we have investigated your complaint, we have now conducted a thorough review of your account and we are in a position to respond in full.


The UKGC announced an 12/05/2020 that the reversal withdrawal option should be removed as soon as possible. Due to the length of time that has passed since this announcement was made, we have not made any changes to our reverse withdrawal feature as we have not yet had a reasonable amount of time to do this.

Further, if you are struggling to leave withdrawals in a pending state, we offer the Take a Break feature which can be applied in the Responsible Gaming section of the website. This feature allows you to place your account on a break, during which you will be unable to log in, for 24 hours to 6 weeks. If you are unsure how to apply this yourself, please contact our Customer Service Team who will be happy to apply this on your behalf.

Due to concerns that we have, we have temporarily suspended your online account. Should you wish to discuss these concerns, as well as the status of your account, please confirm your contact number as well as your availability.

We appreciate that this is not the outcome that you were hoping for, however, we hope that you can understand our position on the matter.

Yours sincerely,

 

[samdog21]

That's what ojo did awhile ago when I enquire about my withdraw, banned me for 24hrs. I hope this reverse shit applies to canadians to

 

[Mouche12]

"Due to concerns that we have" - that's a bit vague, no? Beating around the bush, and rather putting the blame on the player (who's account should be suspended in their opinion, no elaboration given) than admitting their delay in adhering to the new UKGC rule.

 

[ESCJAMIE]

William Hill still reversing withdrawals too, not unexpected that they will leave it as long as possible as they clearly use it to try recoup money on the busiest part of the week.

Withdrawals Mon-Thurs sit reversible up to 11pm the same day a withdrawal is made. But anything from Thursday to Sunday won't be processed until 11pm Sunday or sometimes 11pm Monday.

BUT, If you ask them to take reversing away from you, when ever you do a withdrawal to paypal you get the funds in less than 5 mintues any day of the week and any time as its done instantly and no checks, Been using it for over a year now as was sick of waiting for ages over weekend

 

[brianmon]

Still reversing at 32Red, and promoting it.
Maybe they haven't had time to remove the reverse option yet.
But it would only take a couple of minutes to change their withdrawal email template.
And I'm not sure what this sentence is about...
"We will send you a confirmation of the exact amount being credited, once the refund has taken place." ????