Refund email from Skrill is this a scam ?

[Deeplay]

Hi got an email today from news.skrill (.com)

see image just wondering if the URL or email is a scam ? its asking for bank details to refund me for errors on currency exchange rates - thing is aint used Skrill in probably 10 or 12 years - just wondering ? site seems secure but you never know .
cheers

 

[bamberfishcake]

That looks like a scam to me. The 'mysalesforce-sites' looks like it is not a site from Skrill.

Try Skrill support, they will tell you

 

[Schind]

I'd say 99% it's a phishing scam. If you've not used Skrill for over 10 years why are these issues only coming to light now?
As Bamber says - forward the email to Skrill.

 

[Deeplay]

That looks like a scam to me. The 'mysalesforce-sites' looks like it is not a site from Skrill.

Try Skrill support, they will tell you

yeah emailed skrill it seems like mysalforce is a CMS operation. Which would be surprised to see a company like skrill use - reminds me of the NHS scam earlier last year.

 

[neilw]

I didn't get this specific email as I have an active skrill account, but I was refunded about £2200, and it was paid into my account, which i then withdrew in the usual manner.

I guess if your account is "dormant" and you can't log in, you should contact support directly and not by the link just to be safe.

But they are doing refunds for transaction fees. mine came from [email protected]

Here is the content of the email.

 

[deleted20230517]

100% scam. The trick is to make you login using your Skrill account. Your presented with a fake page and they can guide you to make an actual payment to somewhere else.

 

[Deeplay]

Well its not a scam it seems as Skrill responded to my support message :

Dear xxxxxxx

Thank you for contacting the Skrill Help Team. We would like to confirm that the email you have received is legitimate. Our terms and conditions for Skrill were not clear enough in explaining how we set our exchange rate so you paid more than you should have done. The terms and conditions referred to the Reuters rate as the rate we were using for currency conversions and we were instead using a reference exchange rate set by us. We have now updated our terms and conditions to confirm how our exchange rates are set. To put things right, we have arranged for 0.5% of all relevant currency exchange transactions to be refunded to you. We have also added 8% per annum simple interest to the amount of the currency exchange transaction being refunded from the date of each transaction. This will put you in the position you would have been in if our exchange rates had been set in the way previously described in our terms and conditions. The refund will be in your Skrill account within 10 days. You can receive the refunded amount by contacting us to reactivate your Skrill account or by providing your bank account details via this form You do not have permission to view link Log in or register now. . Please advise if you would like to reactivate your account or prefer a refund to the bank account directly. Kind regards, Silviya Skrill Help Team

 

[Deeplay]

100% scam. The trick is to make you login using your Skrill account. Your presented with a fake page and they can guide you to make an actual payment to somewhere else.

no they are not asking me to login to my skrill account as I closed it years ago they are asking for bank details to process the refunds. And I opened a support ticket on Skrills website and they replied confirming it is legit.

 

[pmy2023]

I'd still be a bit suspicious considering they can't spell "account"

 

[Deeplay]

View attachment 181176
I'd still be a bit suspicious considering they can't spell "account"

Well I made contact with Skill through the skrill website contact form. They have replied two times to confirm the URL given is legitimate.

 

[Schind]

Well its not a scam it seems as Skrill responded to my support message :

Wow. While it's good that they're repaying people (possibly to avoid mass legal action?) I would have thought anything more than six years ago could legally be written off. Please don't tell me a major financial services company has morals!!

 

[DreamRJ]

I used to use skrill. Could I be owed a refund too?

 

[L&L-Jan]

Hmm, strange I just got a notification they made a mistake and will be corrected. Got a few hundreds of Euros back, automatically though.

 

[DreamRJ]

I have not had an email yet I hope I get one, I did just login to my account and create a case and asked if I am due a refund for transaction fees...... Lets wait and see. Would be nice cos I used it a lot for a few years paid a lot of fees

 

[Jono777]

It is 100% NOT a scam.

I had the very same e-mail sometime last year and had about £30 appear in my Skrill a few days later.

It was a refund of Skrill fees mounted up due to incorrect currency conversion fees Skrill customers had basically been "over charged"

If you're a regular user @DreamRJ -look out you may well get a refund, they seem to be spreading the cost and taking their time as mine came a good few months after my wife got her refund.

 

[Deeplay]

It is 100% NOT a scam.

I had the very same e-mail sometime last year and had about £30 appear in my Skrill a few days later.

It was a refund of Skrill fees mounted up due to incorrect currency conversion fees Skrill customers had basically been "over charged"

If you're a regular user @DreamRJ -look out you may well get a refund, they seem to be spreading the cost and taking their time as mine came a good few months after my wife got her refund.

Yeah and because I dont have an account with them anymore the rep offered to open my skrill back up for the refund or direct bank transfer. I will chose the latter as dont want to re open skrill as I wouldnt use it.

 

[spoo42]

I just got one of these too , same one as neilw. For the vast amount of Gbp 0.12p. (plus interest!)

I rarely used Skrill and I dont think i'll miss this large sum of money.

 

[dunover]

It's the same thing we had with Neteller last year. Foreign currency fees. 100% genuine.

 

[interlog]

Had the same back in December. £402 refund

 

[KasinoKing]

Yes, I had a "mystery refund" as well from both Neteller and Skrill in December 2022.

I assumed they had got in trouble for their LUDICROUS rip-off exchange rates and were forced to repay us poor impoverished punters...

KK

 

[mina1929]

Yes I have got a refund as well a huge $1.22 lol I haven't used Skrill for a long time so its about right.

 

[deleted20230517]

no they are not asking me to login to my skrill account as I closed it years ago they are asking for bank details to process the refunds. And I opened a support ticket on Skrills website and they replied confirming it is legit.

You are so naive. In the URL there's salesforce, what is sales force again?

Salesforce Sites enables you to create public websites and applications that are directly integrated with your Salesforce organization—without requiring users to log in with a username and password. You can publicly expose any information stored in your organization through a branded URL of your choice

It's a free service where anyone can put up a website. And you think a organisation like skrill would be using a free website builder to let users login to?

Here, read again:

https://consumer-paysafe.my.salesforce-sites.com/BankAccoutRequestFormSkrill

Above is a crafted page to steal your personal details - how can you say it's legit from Skrill?

 

[Jono777]

You are so naive. In the URL there's salesforce, what is sales force again?



It's a free service where anyone can put up a website. And you think a organisation like skrill would be using a free website builder to let users login to?

Here, read again:

https://consumer-paysafe.my.salesforce-sites.com/BankAccoutRequestFormSkrill

Above is a crafted page to steal your personal details - how can you say it's legit from Skrill?

Because it is!

 

[Balky]

I have no clue about if this whole thing is legit or not, but I received a mail without having to provide any bank details. Generally I am suspicious for any kind of offers and announcements that seem "too generous", so I thought it must be a scam and closed my skrill account that I did not use since about a year. Since some members here say they got this kind of refund I reopened my account and will contact them to ask about this matter.


We want to fix it. We're giving you a refund.
To put things right, we have arranged for 0.5% of all relevant currency exchange transactions to be refunded to you. We have also added 8% per annum simple interest to the amount of the currency exchange transaction being refunded from the date of each transaction. This will put you in the position you would have been in if our exchange rates had been set in the way previously described in our terms and conditions.

EUR 409.75 plus applicable interest will be credited to your account.
The refund will be in your Skrill account within 10 days. For a period of 90 days from the date the amount is credited to your account, your next withdrawal will be fee free and so you can withdraw some or all of the refunded amount with zero withdrawal fees.

You do not have permission to view link Log in or register now.

if you need assistance withdrawing the funds.

Cheers

Balky

 

[CC07]

I received an email saying that I was due 89p and it has now been credited to my Skrill account. Better not go spending it all at once ?

 

[deleted20230517]

Because it is!

So yeah, ill watch Skrill's public website about the action, and i stamp out a page in where i can fetch those details. Ill grab a email list and i start mailing. In matter of days ill have quite some applications submitted that i can use for whatever purpose i'd wanted to.

Above is a none-official URL. If you submit details into that 99.9% it's a not official skrill thing.

 

[Mark_Lottomart]

https://consumer-paysafe.my.salesforce-sites.com/BankAccoutRequestFormSkrill

Above is a crafted page to steal your personal details - how can you say it's legit from Skrill?

Regardless of the amount of the refund I wouldn't be entering my details into that page.

Would Skrill "legitimately" use this iffy hosting platform to put people off claiming the refund? ?

 

[Deeplay]

You are so naive. In the URL there's salesforce, what is sales force again?



It's a free service where anyone can put up a website. And you think a organisation like skrill would be using a free website builder to let users login to?

Here, read again:

https://consumer-paysafe.my.salesforce-sites.com/BankAccoutRequestFormSkrill

Above is a crafted page to steal your personal details - how can you say it's legit from Skrill?

Not at all I double checked it - and unless the whole of Skrills official site has been hacked it is a legitmate site - I also checked the security certificates which are correct. And if contact skrill directly you will get the same answer as they have given me - that it is a legitimate URL.

 

[Deeplay]

Regardless of the amount of the refund I wouldn't be entering my details into that page.

Would Skrill "legitimately" use this iffy hosting platform to put people off claiming the refund? ?

Thing is I emailed skrill directly from there website - not a cloned website - the official one - they responded saying it was (is) a legit url - if anyone wants to contact skrill to double check maybe that would help

 

[Deeplay]

Anyway I havent given any details as no time as of yet - but will call skrill directly later today to check the URL - with a real person.

 

[Jono777]

So yeah, ill watch Skrill's public website about the action, and i stamp out a page in where i can fetch those details. Ill grab a email list and i start mailing. In matter of days ill have quite some applications submitted that i can use for whatever purpose i'd wanted to.

Above is a none-official URL. If you submit details into that 99.9% it's a not official skrill thing.

This is the thing, you don't have to submit or enter any details, the refunds are automated and require no user interaction.

Plus Skrill users have already provided all their personal information etc at the registration stage.

 

[Deeplay]

This is the thing, you don't have to submit or enter any details, the refunds are automated and require no user interaction.

Plus Skrill users have already provided all their personal information etc at the registration stage.

Only it seems if you have an active skrill account which I dont. Which is why im questioning them on the page they gave asking for iban /bank copy. which i aint sent. But only way to know for sure is when I call them - which will do at some point.

 

[Jono777]

Only it seems if you have an active skrill account which I dont. Which is why im questioning them on the page they gave asking for iban /bank copy. which i aint sent. But only way to know for sure is when I call them - which will do at some point.

Had to make a phone call to them couple of times in years gone by to sort a couple of things out.

Put doing it off, over and over thinking "This is going to be a nightmare and I won't get things sorted"

However I was pleasantly surprised and they spoke full English and understood my query, no speed of light resolving matters but they did sort everything in a fair time frame.

 

[TheAddict]

So yeah, ill watch Skrill's public website about the action, and i stamp out a page in where i can fetch those details. Ill grab a email list and i start mailing. In matter of days ill have quite some applications submitted that i can use for whatever purpose i'd wanted to.

Above is a none-official URL. If you submit details into that 99.9% it's a not official skrill thing.

I was thinking this, too. If it's an email that many have received legitimately from various companies, its not hard for someone to copy the email contents and send their own version of the copied email, with an added link to try to obtain bank details. I'd be pretty suprised if nobody is trying that exact scam with these exact emails due to the apparent volume of these emails from multiple companies, making it easier to find a target because everyone assumes that their all doing it so they must all be legit.

@Jono777 sure, the refund is automatic, and you only need to contact them if needing to reactivate an inactive skrill account, as it says, in order to withdraw the refund. . But it does provide a link with the option to "provide bank details". Never assume!

 

[thr0b]

Salesforce is also very legitimate. Loads of companies use it. Saves setting up their own portals and stuff, though it does lots more. You were of course right to query with Skrill

 

[Biti]

I got the same crap from Neteller.

 

[Balky]

To my surprise it is absolutely not a scam, I got my the refund today and used it for a deposit to my favorite casino.

Cheers

Balky

 

[Deeplay]

Well spoke to Skrill they confirmed the link is legitmate so unless the phone lines have been hacked - then it does seem legit and yes salesforce is a legit CRM. So as odd as it might seem that skrill decided not to host the document upload portal on their own server it does seem that it is a legit site they have directed users who no longer have open skrill accounts to claim the refunds.

 

[Deeplay]

Regardless of the amount of the refund I wouldn't be entering my details into that page.

Would Skrill "legitimately" use this iffy hosting platform to put people off claiming the refund? ?

I hear what you say but it seems skill have indeed used this hosting platform for some refunds. I will triple check by calling again next week but as of today skill online and phone support are all saying the link is correct.

 

[Deeplay]

To my surprise it is absolutely not a scam, I got my the refund today and used it for a deposit to my favorite casino.

Cheers

Balky

Hi was this a refund to your skrill or did you have to upload bank details /iban etc to the online portal they send in the email ?

 

[Balky]

It was a refund to my Skrill account, they did not ask for any bank details, simply added the funds to my balance.

 

[topboss]

This whole thing plus the website to upload banking details is NOT a scam.
The reason for the website form is for people such as myself who no longer have a personal Skrill account ( mine was converted to a Business account ) to give them banking details as they cannot pay to an account that is closed.

So if you still have a Skrill account that is active, the refund will be paid there, but if your account is closed, then you will need to complete the form for Skrill to pay the refund to your bank account.

 

[Oliver_re]

if it looks like a scam, smells like a scam, then this is it

Hi got an email today from news.skrill (.com)

see image just wondering if the URL or email is a scam ? its asking for bank details to refund me for errors on currency exchange rates - thing is aint used Skrill in probably 10 or 12 years - just wondering ? site seems secure but you never know .
cheers

View attachment 181174

if it looks like a scam, smells like a scam, then this is it

 

[Deeplay]

if it looks like a scam, smells like a scam, then this is it

if it looks like a scam, smells like a scam, then this is it

which this is not. Always wise to check out but this was / is legitimate.

 

[Mark_Lottomart]

This whole thing plus the website to upload banking details is NOT a scam.
The reason for the website form is for people such as myself who no longer have a personal Skrill account ( mine was converted to a Business account ) to give them banking details as they cannot pay to an account that is closed.

So if you still have a Skrill account that is active, the refund will be paid there, but if your account is closed, then you will need to complete the form for Skrill to pay the refund to your bank account.

It's a very lazy way of doing it. They could have easily developed a data capture form on their own site, hosted by them, which would give people more reassurance that it's a real website. But that would take time and cost them more perhaps?

 

[justdoit]

Best way to find out if is scam ask AI ?

You do not have permission to view link Log in or register now.