Resolved Red Flush - Ignoring My Neteller Timeout Nightmare

[badassfraz]

Hey,

I opened a red flush account a few weeks ago. I tried to deposit £100 but the deposit screen just stalled when I did for ages. Eventually I closed it down myself and £100 had not been credited to my account. However I checked neteller and it HAD been taken from my account there . I emailed support and they asked for the NT code. I got that and sent it and heard nothing back. I chased them up again and this time they asked for a screenshot of my neteller account as well, I sent them that and now they ignore my emails! Nothing in my account weeks later and no reply to emails and £100 missing out my neteller . I cant figure out how to pm the host here how do I do that? Sorry for ranting and making an account on here just to moan but I am worried for my £100 now and would be eternally grateful for some help

Fraz

 

[anniemac]

Click on the I-Gaming Forum Reps up top and locate the casino rep and click on the name. Profile will come up and there's a message link under the reps name. Choose PM and write a message.

Might want to contact MaxD here and explain what happened. You might need to PitchABitch.

 

[WayneRedreturns]

Hi badassfraz,

Please send me your account number via PM and I will resolve this for you.

Regards,
Wayne

 

[winbig]

Geeze, what else is needed besides a NT transaction number and a screenshot of the actual transaction? A DNA sample?

 

[WayneRedreturns]

Hi winbig,

I am not aware of the specific issue and I need badassfraz account number to follow up. I am sure this is being resolved, however I would like to personally expedite the process.

Regards,
Wayne

 

[winbig]

Hi winbig,

I am not aware of the specific issue and I need badassfraz account number to follow up. I am sure this is being resolved, however I would like to personally expedite the process.

Regards,
Wayne

Fair enough

But, a week, and with communication ceasing to exist? Doesn't sound good....

 

[WayneRedreturns]

But, a week, and with communication ceasing to exist? Doesn't sound good....

I agree I have to get to the bottom of this.

Wayne

 

[badassfraz]

Thanks everyone for replys it gives me hope! I have sent PM now thanks again everyone, will keeo you updated/

 

[WayneRedreturns]

Hi badassfraz,

I am pleased to inform you know that your deposit and bonus is waiting in your account.

I would like to apologize on behalf of the casino for the inconvenience. I have been informed by the Finance department that the delay was caused when the balance went into a pending status and did not transfer to your account.

They are automatically applying balances that go into a pending status without the intervention of the player.

Best regards,
Wayne

 

[badassfraz]

Issue now resolved. Many thanks to Wayne who very speedily got my deposit credited. He even added the sign up bonus for me and ensured I got the bonus I signed up for (whch I think is slightly more than currently offered).

Thanks everyone, and Wayne especially.