Quasar Gaming Blocking Countries same day notice & blocking account.

[Quickwin]

So i got message today suddenly late night that Quasar gaming are blocking Norway from playing, log in or acess anything on their website, on the same day without any prior notice.

I am so dissapointed in Quasar gaming you guys hav no idea. I Just became VIP player this monday after depositing over 20,000.00 Euro last 30 days and my cash back or VIP features are also suddenly dissapeared.

They even didnt notice me in advance that this going to happen, they told me to play more and became a VIP with all those benefits and just few days later block the account on same day notice and effeckting.

If i knew this i would never put a penny to risk from the start, or at least few weeks in advance, i was welcommed at VIP and promised many stuff on this date 13 June after had sick bad runs lately.



ON June 13, i finally become a vip player and got this email :

We are happy to inform you that you have achieved your VIP Player status at QuasarGaming casino.

Here are the very few of many VIP Player status benefits to make sure your experience at QuasarGaming is excellent:

• VIP Welcome Bonus.
• Dedicated VIP Team assistance.
• Withdrawal priority, providing you with the fastest payments available online.
• Exclusive Bonuses.
• Gifts and cash prizes on special occasions.
• Participation in various special VIP campaigns and promotions

We thank you for choosing our casino room and for the trust you have placed in our services. It's an honor to host you at our tables.

To express our appreciation of your loyalty to our casino your player account has been credited with VIP Welcome Bonus, you may login and play it now. Please note the x 40 bonus wagering requirement applies.

It would be great to hear from you what kind of services you wish to receive and what kind of improvements we should consider on in order to enhance your satisfaction playing at our casino. Any comments would be highly appreciated because your opinion is very important to us.

Please note that VIP Player status is a subject to a regular account activity (logins and deposits). Should you ever have any questions or require anything, you are always welcome to contact us anytime for assistance.

Have a great day and Good Luck at the tables!

Kind regards,

QuasarGaming.com VIP Team


I am so dissapointed i have no words how unprofessional this has been handled and feel lied to.

 

[spintee]

Thats out of order, I wonder if they knew this in advance and wanted to just take as much as they can of players?

Its rare that casino close to country's without prior notice.

 

[Quickwin]

Thats out of order, I wonder if they knew this in advance and wanted to just take as much as they can of players?

Its rare that casino close to country's without prior notice.

They had to know about this long time before, so they could tell the casino engineer develop the system to block players from certain countires, but they didnt bother to notice players.

Right now yes, it does feel like they just wanted to take as much as they can before the ditch, i mean even my neighbour having party they notice everyone at least 2 weeks before.

And you know what? I starting to play quasar because i felt i could trust them, in gambling world the trust is everything, i wanted to play somewhere beside Stargames because they were slow to handle everything. But i got this instead

 

[spintee]

They had to know about this long time before, so they could tell the casino engineer develop the system to block players from certain countires, but they didnt bother to notice players.

Right now yes, it does feel like they just wanted to take as much as they can before the ditch, i mean even my neighbour having party they notice everyone at least 2 weeks before.

And you know what? I starting to play quasar because i felt i could trust them, in gambling world the trust is everything, i wanted to play somewhere beside Stargames because they were slow to handle everything. But i got this instead

I was just reading a thread I think VWM stated that no one gives any info no more, Such as sites not knowing, I believe sites know more than they let on but thats here or there, If your a regular player and there got point systems etc there you lost the whole lot,

The other bit about partys I not been to one in years Not like they used to be back in the day

 

[vinylweatherman]

I was just reading a thread I think VWM stated that no one gives any info no more, Such as sites not knowing, I believe sites know more than they let on but thats here or there, If your a regular player and there got point systems etc there you lost the whole lot,

The other bit about partys I not been to one in years Not like they used to be back in the day

Same here, not played one in years, not the same as they used to be

 

[Harry_BKK]

Got the same issue with Thrills/Superlenny. Since they launched their new sites they blocked Thailand with no warning whatsoever. Deposited some 15K last year and about 5K this year and suddenly i get their legal 'spiel' message when i try to log in

Even PM'ed their rep but nobody even bothered to answer

You get the feeling that no casino/game provider does really give a "flying monkey" about us players. We are just good enough to hand over our "dosh" as long as it suits them

 

[diva2000]

Dear All,

Thank you for your comments.

Please allow me to clarify the situation in hope that it offers some answers to your questions;

We have no intention of upsetting you or any of our other esteemed customers. While we value your feedback and apologize for any inconvenience this may have caused, we unfortunately had to urgently restrict the market with immediate effect owing to unforeseen circumstances beyond our control.

We can understand your frustration and it is also to our deep regret that we had to restrict our services in your market. Please rest assured that we will provide you with further updates should the situation change now or in the future.

Regards,

Rebecca.

Rebecca Baldacchino
Head of Affiliate Product

Skype: affiliates.ql
Email: rebecca.baldacchino@quasarlimited.com

 

[aceking123]

Dear All,

Thank you for your comments.

Please allow me to clarify the situation in hope that it offers some answers to your questions;

We have no intention of upsetting you or any of our other esteemed customers. While we value your feedback and apologize for any inconvenience this may have caused, we unfortunately had to urgently restrict the market with immediate effect owing to unforeseen circumstances beyond our control.

We can understand your frustration and it is also to our deep regret that we had to restrict our services in your market. Please rest assured that we will provide you with further updates should the situation change now or in the future.

Regards,

Rebecca.

Rebecca Baldacchino
Head of Affiliate Product

Skype: affiliates.ql
Email: rebecca.baldacchino@quasarlimited.com

Hi Any update on whether you guys are going to get a uk licence at any point??????

 

[fun4all]

Hi Any update on whether you guys are going to get a uk licence at any point??????

Yeah it is annoying. I was a VIP player and for my birthday last year they emailed me saying I had a £200 NDB as a birthday present. Of course I couldn't log in and play it because UK banned

I wonder if its still there waiting for me

 

[vinylweatherman]

Dear All,

Thank you for your comments.

Please allow me to clarify the situation in hope that it offers some answers to your questions;

We have no intention of upsetting you or any of our other esteemed customers. While we value your feedback and apologize for any inconvenience this may have caused, we unfortunately had to urgently restrict the market with immediate effect owing to unforeseen circumstances beyond our control.

We can understand your frustration and it is also to our deep regret that we had to restrict our services in your market. Please rest assured that we will provide you with further updates should the situation change now or in the future.

Regards,

Rebecca.

Rebecca Baldacchino
Head of Affiliate Product

Skype: affiliates.ql
Email: rebecca.baldacchino@quasarlimited.com

For players who are out of pocket, this is as clear as mud and not very satisfactory. They have not merely been stopped from playing, they have had benefits already earned retrospectively confiscated. No properly run business should get caught out like this, they should see the change coming and make an orderly exit with a decent period of notice for customers so that they can put their affairs in order, such as cashing in comps, completing promos, and submitting their final withdrawals before their accounts are closed.

It is a big problem with the industry that they repeatedly jerk players around like this with zero notice closures, misinformation, vague and often misleading explanations, etc. All it does is aggravate players and further reduce trust in this industry to treat their customers fairly.

I am sure some of the players you still accept are wondering "are we next?".

 

[Quickwin]

So basically Quasar gaming can say "we had urgent matter" and block players on same day notice without any consequences?

 

[theapple]

Dear All,

Thank you for your comments.

Please allow me to clarify the situation in hope that it offers some answers to your questions;

We have no intention of upsetting you or any of our other esteemed customers. While we value your feedback and apologize for any inconvenience this may have caused, we unfortunately had to urgently restrict the market with immediate effect owing to unforeseen circumstances beyond our control.

We can understand your frustration and it is also to our deep regret that we had to restrict our services in your market. Please rest assured that we will provide you with further updates should the situation change now or in the future.

Regards,

Rebecca.

Rebecca Baldacchino
Head of Affiliate Product

Skype: affiliates.ql
Email: rebecca.baldacchino@quasarlimited.com

and the reward for the most generic response that doesnt actually answer any questions goes to...

 

[Skylined87]

I think this wasn't Quasar's fault but rather the Novomatic as a provider. <snip>

 

[kavaman]

Same thing happened to me about half a year ago, i was a vip at quasar, and then boom no notice before, just my country was blocked out from playing there. I really enjoyed the group and novomatic games, and i hate being treated like this. They handled the situation however as good as possible, so i could use my vip points (they have all sorts of merchandise), so i atleast got an android pad out of it, but it still sucked cos i liked it there.

I still think quasar should see these situations arise BEFORE the same day blockage, i mean players should have atleats a couple of weeks to do what they want, the abtrupt kicking out is a bit harsh. If it was novomatic, why i can still play in some sites with novomatic games......

 

[vinylweatherman]

I think this wasn't Quasar's fault but rather the Novomatic as a provider. <snip>

If so, did Novomatic heavies turn up unannounced one evening, bust their way in, and disconnect their games?

If not, then the casino would have been fully aware that this was coming ever since Novomatic informed their clients that these restrictions were going to be brought in. This left clients with two options:- 1) Execute an orderly exit well before any cut off date, or 2) Keep quiet and milk those players due to be restricted for every last cent, cutting them off without notice at the very last minute in order that these players don't take it upon themselves to wind down their play and make an orderly and earlier exit from the site, which of course would end the revenue stream unnecessarily early.

 

[Skylined87]

I think this wasn't Quasar's fault but rather the Novomatic as a provider. <snip>

My assumption there is wrong, as we all know iGaming industry is a complicated one when it comes to situations like this

 

[clemcie]

So basically Quasar gaming can say "we had urgent matter" and block players on same day notice without any consequences?

Looks like they can. 2 days before they blocked my country as well I deposited 390EUR and as usually busted. The thing is they should have inform us about this move, like some one mentioned in earlier post!

Regarding Quasar gaming, I'm kinda satisfied they blocked us because I'll save a lot of money. Don't know how you guys but @Novomatic slots( at QUASAR) busted my bankroll for more than 50k EUR( managed to win 35k but then had 50k downswing w/o hitting anything bigger). On the end they didn't even responding on my requests about some statistics etc...


I personally decided I'll never ever play Novomatic slots!


Cheers

 

[lotusch]

So i got message today suddenly late night that Quasar gaming are blocking Norway from playing, log in or acess anything on their website, on the same day without any prior notice.

I am so dissapointed in Quasar gaming you guys hav no idea. I Just became VIP player this monday after depositing over 20,000.00 Euro last 30 days and my cash back or VIP features are also suddenly dissapeared.

They even didnt notice me in advance that this going to happen, they told me to play more and became a VIP with all those benefits and just few days later block the account on same day notice and effeckting.

If i knew this i would never put a penny to risk from the start, or at least few weeks in advance, i was welcommed at VIP and promised many stuff on this date 13 June after had sick bad runs lately.



ON June 13, i finally become a vip player and got this email :

We are happy to inform you that you have achieved your VIP Player status at QuasarGaming casino.

Here are the very few of many VIP Player status benefits to make sure your experience at QuasarGaming is excellent:

• VIP Welcome Bonus.
• Dedicated VIP Team assistance.
• Withdrawal priority, providing you with the fastest payments available online.
• Exclusive Bonuses.
• Gifts and cash prizes on special occasions.
• Participation in various special VIP campaigns and promotions

We thank you for choosing our casino room and for the trust you have placed in our services. It's an honor to host you at our tables.

To express our appreciation of your loyalty to our casino your player account has been credited with VIP Welcome Bonus, you may login and play it now. Please note the x 40 bonus wagering requirement applies.

It would be great to hear from you what kind of services you wish to receive and what kind of improvements we should consider on in order to enhance your satisfaction playing at our casino. Any comments would be highly appreciated because your opinion is very important to us.

Please note that VIP Player status is a subject to a regular account activity (logins and deposits). Should you ever have any questions or require anything, you are always welcome to contact us anytime for assistance.

Have a great day and Good Luck at the tables!

Kind regards,

QuasarGaming.com VIP Team


I am so dissapointed i have no words how unprofessional this has been handled and feel lied to.

I am in a dispute with them.
They did the same for Ireland a good few days ago.
From VIP to 0 because they just decided overnight to kick Irish players out. (Business decision).

Absolutely atrocious behaviour towards their loyal clients.

Well if they ever accept Irish players back I won't be one of them.
Enough choice these days when it comes to Novomatic Slots like Energy Casino.

Also no notice was given,just from one day to another my account was blocked.
Never even got an e-mail beforehand to let me know.

A reason for me to put this casino in my PERSONAL rogue pit.

 

[lotusch]

Thats out of order, I wonder if they knew this in advance and wanted to just take as much as they can of players?

Its rare that casino close to country's without prior notice.

Quasar does it all the time! It is a joke.

 

[kavaman]

Soon they don't have any countries left, from where the players can play their games. I still don't kind of get it, why energy allows people from almost everywhere, and quasar blocks countries all the time. I mean i would think, that more countries they close, the less income they get... Pretty strange business decisions.

 

[Harry_BKK]

Soon they don't have any countries left, from where the players can play their games. I still don't kind of get it, why energy allows people from almost everywhere, and quasar blocks countries all the time. I mean i would think, that more countries they close, the less income they get... Pretty strange business decisions.

Looks indeed like that and they keep employing the overnight stealth tactic to just block players without any warning.

The equivalent to Quasar aka casino operators is WMS for game providers. I think the list for allowed countries must be awfully short by now and they too just block overnight without any information to players, taking money from us until the very last moment to maximize profits.

I don't know of any industry worldwide that is treating their customers like the gaming industry does. Every time we hear the usual corporate "spiel" citing "unforeseen circumstances out of our control". In clear speech: "shut up you low life cattle, we just wanted to milk you to the last drop, now shush, be quiet and move along"

 

[vinylweatherman]

In the end, even players from the allowed countries will be driven away through the worry that they will end up treated like this, especially as it's not a one off emergency situation as they claimed, but their way of doing business.

 

[lotusch]

Now,I would like to nominate this casino for the Fall from Grace throphy @ the next CM awards.
Not only did they not listen to me to get my account fully closed after they decided to withdraw from Ireland,my account is still accessible however I cannot deposit anymore obviously.
I have asked them 3 times in writing now to close my account,not even a single response.
And here is the coolest part!!!

Since they withdrew from the Irish market I am getting bombarded with their special promo e-mails!

GREAT QUASARGAMING!

But I CANNOT deposit anymore & I asked multiple times to close my account and remove my e-mailaddress from your mailinglist.

Both have not been done so for me this casino has made a big big big fall from Grace.

First they block me out of the blue with no prior notice given.
Second they have not closed my account, even after multiple requests from my end to do so.
Third, I all of a sudden get loads of promo e-mails (must be a bright person in your marketing department, to send out promo's to players from banned countries) ..




What a shame!

Thank God there are plenty of casino's now where I can play Novomatic slots because Quasargaming will not ever see me back again even if they come back to the Irish market.

A bunch of ignorant clowns!

/rant over

 

[t4llek]

casumo has also done the same, one day u can login play wd, the next day your country is blocked, not even an email.

 

[vinylweatherman]

First Quasar block a whole bunch of countries, then they realise takings have taken a dive so ramp up the marketing effort, but don't bother to filter for the latest banned countries, hence a PR facepalm.