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Quasar Gaming Blocking Countries same day notice & blocking account.

Discussion in 'Online Casinos' started by Quickwin, Jun 17, 2016.

    Jun 17, 2016
  1. Quickwin

    Quickwin Experienced Member

    Occupation:
    Media
    Location:
    Norway
    So i got message today suddenly late night that Quasar gaming are blocking Norway from playing, log in or acess anything on their website, on the same day without any prior notice.

    I am so dissapointed in Quasar gaming you guys hav no idea. I Just became VIP player this monday after depositing over 20,000.00 Euro last 30 days and my cash back or VIP features are also suddenly dissapeared.

    They even didnt notice me in advance that this going to happen, they told me to play more and became a VIP with all those benefits and just few days later block the account on same day notice and effeckting.

    If i knew this i would never put a penny to risk from the start, or at least few weeks in advance, i was welcommed at VIP and promised many stuff on this date 13 June after had sick bad runs lately.



    ON June 13, i finally become a vip player and got this email :

    We are happy to inform you that you have achieved your VIP Player status at QuasarGaming casino.

    Here are the very few of many VIP Player status benefits to make sure your experience at QuasarGaming is excellent:

    • VIP Welcome Bonus.
    • Dedicated VIP Team assistance.
    • Withdrawal priority, providing you with the fastest payments available online.
    • Exclusive Bonuses.
    • Gifts and cash prizes on special occasions.
    • Participation in various special VIP campaigns and promotions

    We thank you for choosing our casino room and for the trust you have placed in our services. It's an honor to host you at our tables.

    To express our appreciation of your loyalty to our casino your player account has been credited with VIP Welcome Bonus, you may login and play it now. Please note the x 40 bonus wagering requirement applies.

    It would be great to hear from you what kind of services you wish to receive and what kind of improvements we should consider on in order to enhance your satisfaction playing at our casino. Any comments would be highly appreciated because your opinion is very important to us.

    Please note that VIP Player status is a subject to a regular account activity (logins and deposits). Should you ever have any questions or require anything, you are always welcome to contact us anytime for assistance.

    Have a great day and Good Luck at the tables!

    Kind regards,

    QuasarGaming.com VIP Team



    I am so dissapointed i have no words how unprofessional this has been handled and feel lied to.
     
    2 people like this.
  2. Jun 17, 2016
  3. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Thats out of order, I wonder if they knew this in advance and wanted to just take as much as they can of players?

    Its rare that casino close to country's without prior notice.
     
  4. Jun 17, 2016
  5. Quickwin

    Quickwin Experienced Member

    Occupation:
    Media
    Location:
    Norway
    They had to know about this long time before, so they could tell the casino engineer develop the system to block players from certain countires, but they didnt bother to notice players.

    Right now yes, it does feel like they just wanted to take as much as they can before the ditch, i mean even my neighbour having party they notice everyone at least 2 weeks before.

    And you know what? I starting to play quasar because i felt i could trust them, in gambling world the trust is everything, i wanted to play somewhere beside Stargames because they were slow to handle everything. But i got this instead :mad:
     
    2 people like this.
  6. Jun 17, 2016
  7. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I was just reading a thread I think VWM stated that no one gives any info no more, Such as sites not knowing, I believe sites know more than they let on but thats here or there, If your a regular player and there got point systems etc there you lost the whole lot,

    The other bit about partys :) I not been to one in years :) Not like they used to be back in the day
     
  8. Jun 17, 2016
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Same here, not played one in years, not the same as they used to be:(
     

    Attached Files:

    2 people like this.
  10. Jun 17, 2016
  11. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Got the same issue with Thrills/Superlenny. Since they launched their new sites they blocked Thailand with no warning whatsoever. Deposited some 15K last year and about 5K this year and suddenly i get their legal 'spiel' message when i try to log in :mad: :mad:

    Even PM'ed their rep but nobody even bothered to answer :eek: :rolleyes:

    You get the feeling that no casino/game provider does really give a "flying monkey" about us players. We are just good enough to hand over our "dosh" as long as it suits them :mad::eek:
     
    5 people like this.
  12. Jun 17, 2016
  13. diva2000

    diva2000 Dormant account

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Dear All,

    Thank you for your comments.

    Please allow me to clarify the situation in hope that it offers some answers to your questions;

    We have no intention of upsetting you or any of our other esteemed customers. While we value your feedback and apologize for any inconvenience this may have caused, we unfortunately had to urgently restrict the market with immediate effect owing to unforeseen circumstances beyond our control.

    We can understand your frustration and it is also to our deep regret that we had to restrict our services in your market. Please rest assured that we will provide you with further updates should the situation change now or in the future.

    Regards,

    Rebecca.

    Rebecca Baldacchino
    Head of Affiliate Product

    Skype: affiliates.ql
    Email: This email is not visible to you.
     
  14. Jun 17, 2016
  15. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    Hi Any update on whether you guys are going to get a uk licence at any point??????
     
    1 person likes this.
  16. Jun 17, 2016
  17. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    Yeah it is annoying. I was a VIP player and for my birthday last year they emailed me saying I had a £200 NDB as a birthday present. Of course I couldn't log in and play it because UK banned :mad:

    I wonder if its still there waiting for me :mad:
     
  18. Jun 17, 2016
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    For players who are out of pocket, this is as clear as mud and not very satisfactory. They have not merely been stopped from playing, they have had benefits already earned retrospectively confiscated. No properly run business should get caught out like this, they should see the change coming and make an orderly exit with a decent period of notice for customers so that they can put their affairs in order, such as cashing in comps, completing promos, and submitting their final withdrawals before their accounts are closed.

    It is a big problem with the industry that they repeatedly jerk players around like this with zero notice closures, misinformation, vague and often misleading explanations, etc. All it does is aggravate players and further reduce trust in this industry to treat their customers fairly.

    I am sure some of the players you still accept are wondering "are we next?".
     
    8 people like this.
  20. Jun 20, 2016
  21. Quickwin

    Quickwin Experienced Member

    Occupation:
    Media
    Location:
    Norway
    So basically Quasar gaming can say "we had urgent matter" and block players on same day notice without any consequences?
     
  22. Jun 20, 2016
  23. theapple

    theapple Senior Member

    Occupation:
    eh
    Location:
    far far away
    and the reward for the most generic response that doesnt actually answer any questions goes to...
     
    2 people like this.
  24. Jun 20, 2016
  25. Skylined87

    Skylined87 Full Member

    Occupation:
    System Administrator
    Location:
    Slovenia
    I think this wasn't Quasar's fault but rather the Novomatic as a provider. <snip>
     
    Last edited by a moderator: Jun 21, 2016
  26. Jun 20, 2016
  27. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Same thing happened to me about half a year ago, i was a vip at quasar, and then boom no notice before, just my country was blocked out from playing there. I really enjoyed the group and novomatic games, and i hate being treated like this. They handled the situation however as good as possible, so i could use my vip points (they have all sorts of merchandise), so i atleast got an android pad out of it, but it still sucked cos i liked it there.

    I still think quasar should see these situations arise BEFORE the same day blockage, i mean players should have atleats a couple of weeks to do what they want, the abtrupt kicking out is a bit harsh. If it was novomatic, why i can still play in some sites with novomatic games......
     
    1 person likes this.
  28. Jun 20, 2016
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If so, did Novomatic heavies turn up unannounced one evening, bust their way in, and disconnect their games?

    If not, then the casino would have been fully aware that this was coming ever since Novomatic informed their clients that these restrictions were going to be brought in. This left clients with two options:- 1) Execute an orderly exit well before any cut off date, or 2) Keep quiet and milk those players due to be restricted for every last cent, cutting them off without notice at the very last minute in order that these players don't take it upon themselves to wind down their play and make an orderly and earlier exit from the site, which of course would end the revenue stream unnecessarily early.
     
    1 person likes this.
  30. Jun 23, 2016
  31. Skylined87

    Skylined87 Full Member

    Occupation:
    System Administrator
    Location:
    Slovenia
    My assumption there is wrong, as we all know iGaming industry is a complicated one when it comes to situations like this :)
     
  32. Jul 21, 2016
  33. clemcie

    clemcie Dormant account

    Occupation:
    self employer
    Location:
    europe
    Looks like they can. 2 days before they blocked my country as well I deposited 390EUR and as usually busted. The thing is they should have inform us about this move, like some one mentioned in earlier post!

    Regarding Quasar gaming, I'm kinda satisfied they blocked us because I'll save a lot of money. Don't know how you guys but @Novomatic slots( at QUASAR) busted my bankroll for more than 50k EUR( managed to win 35k but then had 50k downswing w/o hitting anything bigger). On the end they didn't even responding on my requests about some statistics etc...


    I personally decided I'll never ever play Novomatic slots!


    Cheers
     
    1 person likes this.
  34. Jul 21, 2016
  35. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan

    I am in a dispute with them.
    They did the same for Ireland a good few days ago.
    From VIP to 0 because they just decided overnight to kick Irish players out. (Business decision).

    Absolutely atrocious behaviour towards their loyal clients.

    Well if they ever accept Irish players back I won't be one of them.
    Enough choice these days when it comes to Novomatic Slots like Energy Casino.

    Also no notice was given,just from one day to another my account was blocked.
    Never even got an e-mail beforehand to let me know.

    A reason for me to put this casino in my PERSONAL rogue pit.
     
  36. Jul 21, 2016
  37. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Quasar does it all the time! It is a joke.
     
    1 person likes this.
  38. Jul 22, 2016
  39. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Soon they don't have any countries left, from where the players can play their games. I still don't kind of get it, why energy allows people from almost everywhere, and quasar blocks countries all the time. I mean i would think, that more countries they close, the less income they get... Pretty strange business decisions.
     
    1 person likes this.

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