Pulling teeth at Lucky Club

[dionysus]

Ugh, talk about no straight answer:

Please wait for a site operator to respond.

You are now chatting with 'Jesse'

Jesse: Welcome to our live chat service. How may I help you today?

x: good morning

x: thank you for the lucky monday $25

x: in the excluded games, it says 'some' video slots

x: which video slots are excluded?..ty

Jesse: You're welcome.

Jesse: One moment please.

x: ty

Jesse: Thank you for holding.

x: np

x: np

Jesse: Please note only Slots count towards fulfilling the wagering requirements for all bonuses (deposit and no-deposit). unless otherwise stated

x: ok

x: but in the excluded list, it says some slots excluded

x: which slots?

x: Excluded Baccarat BlackJack Let Em Ride MultiHand Video Poker Some Real-Series Video Slots Slot Tournaments Tri-Card Poker Video Poker

Jesse: One moment please.

x: ty

Jesse: Thank you for holding.

x: np

Jesse: Please see below all the included games.

Jesse: African Skies

Jesse: $1.00

Jesse: Alaskan Sun

Jesse: $1.00

Jesse: Ancient Wonders

Jesse: $0.00

Jesse: Babushka

Jesse: $1.00

Jesse: Campers Cash

Jesse: $1.00

Jesse: Carnival Cash

Jesse: $1.00

Jesse: Cashed Up

Jesse: $1.00

Jesse: Catch of the Day

Jesse: $1.00

Jesse: Catmandu

Jesse: $1.00

Jesse: Crystal Ball

Jesse: $1.00

Jesse: Eye of Ra

Jesse: $1.00

Jesse: Fire Wind and Water

Jesse: $1.00

Jesse: Greek Goddess

Jesse: $1.00

Jesse: Head Hunter

Jesse: $1.00

Jesse: Iron Duke

Jesse: $1.00

Jesse: Judo Ferret

Jesse: $1.00

Jesse: Lucky Numbers

Jesse: $1.00

Jesse: Magic Show

Jesse: $1.00

Jesse: Mammoth Wins

Jesse: $1.00

Jesse: Monster Millions

Jesse: $1.00

Jesse: Persian Queen

Jesse: $1.00

Jesse: Red Raiding Hood

Jesse: $1.00

Jesse: Samba

Jesse: $1.00

Jesse: Silk Caravan

Jesse: $1.00

Jesse: Stagecoach

Jesse: $1.00

Jesse: Stone Age Cash

Jesse: $1.00

Jesse: Sword of the Samurai

Jesse: $1.00

Jesse: The Champ

Jesse: $1.00

Jesse: The Duck Ages

Jesse: $1.00

Jesse: The Heat is On

Jesse: $1.00

Jesse: Win Big

Jesse:

x: thank you, i have that in my list, but rather than constantly checking the list to make sure I dont screw up, i was hoping you could tell mme the EXCLUDED ones since its shorter

Jesse: Please see the excluded games below.

Jesse: Baccarat

Jesse: $0.00

Jesse: BlackJack

Jesse: $0.00

Jesse: Let Em Ride

Jesse: $0.00

Jesse: MultiHand Video Poker

Jesse: $0.00

Jesse:

Jesse: Slot Tournaments

Jesse: $0.00

Jesse: Tri-Card Poker

Jesse: $0.00

Jesse: Video Poker

Jesse:

x: lol, the excluded slots

Jesse: I just provided you with every game that is excluded.

x: yes, but it says some excluded slots

x: could you tell me the excluded slots

x: the casin made the terms, so i assume it knows the excluded slots games

Jesse: Unfortunately we do not have a list of all the excluded slots. However, we have a list of the slots that you can play.

x: lol, ok, thank you..seems rather silly though to make a term you don't even know, because I'm sure if I played the wrong game, the coupon would be voided and the casino would know the excluded slots games then

Jesse: Please note we have provided the games you can play, therefore, you will be aware of the games you can play.

x: yes, thank you

Jesse: You're welcome.

Jesse:

 

[Tirilej]

Do they have more slots than the ones he listed?

I'll do agree though that "some slots" was a little strange way of saying wich ones you couldn't play

 

[dionysus]

lol, a fair few; I'm not sure why they chose which to be excluded...most have jackpots and progressives

 

[Jennifer]

Jesse: Unfortunately we do not have a list of all the excluded slots.

lol?

 

[homerbert]

I got funny story in their group on jackpot capital. I made deposit, and as i see in my coupon details there was roullete included game. Ok, i think it strange and make screenie of this. I got lucky, and won, but i played roullete a bit when my bank was very low. ANd then, when cashout, ta-daaa, they told you played restricted game, winnings void. I had about 30min conversation with live chat, and they still dont believe me even with screenie. After it i told that if they dont change their decision, i will post about this on all forums that i know. ANd strange, they typed 'sorry, its fully our mistake, some problems with coupon, we will process your cashout today in few hours'. Dont like play there anymore =/