Ok here is my story.
Some time ago, I purchased 50$ and recieved the welcome bonus of 100$.
I lost everything pretty quickly on Video Poker. Afterwards I discovered
that Video Poker does not even count in order to fulfill the wager
requirement. Anyway I lost the 150$ after only wagering around 1200$.
Some time after, I recieved an email from the casino offering me 60$ for
a 30$ purchase.
"We have a Special Return Offer available to you where you can receive a
$60 bonus on ONE purchase of $30. This Special Return Offer is valid
from the 31st March to the 2nd April 2004.
Follow the steps listed below to claim your $60:
Simply purchase $30 and then send an email to
support@goldenrivieracasino.com with "60 for 30" in the subject line"
I decided to see if I had more luck this time, and I checked out the
terms and conditions:
Terms and conditions applicable to subsequent bonus offers:
All deposit and bonus money for ongoing promotions must be wagered 11
times before cashing in.
Wagers on Baccarat, Craps, Roulette, WILL NOT meet your wagering
obligation on all subsequent bonuses
I decided to play because I considered the offer as being quite ok.
Black Jack counts as wager and I found that the wager requirement was
pretty decent as well. (30+60) X 11 = 990. Apart from that there was no special rules fro danish players on subsequent bonus offers
I wagered around 1800$ on Black Jack not to give the impression of being a bonus hunter. I cashed 170$ and recieved the mail, that I had not
fulfilled the terms and conditions. There was no spcifikations about
what I had not fulfilled, and the mail was not sent form a specific
person. It just said "regards Golden Riviera Casino support"
I wrote an email and asked for some spcifications, but I got no answer.
I tried to write several times, and I ended up writing 6 mails before I
finally had an answer 1 week after saying:
"Dear Niels,
Please note that you have wagered enough.
Thank you for choosing our Casino.
Regards
Accounts Department"
I thought everything was ok, so I cashed-in the 170$ again. Two days
after I recievd another email:
"Dear Niels,
Your cash-in has been returned to your gaming account, as you have not
met the wagering requirements. You need to wager $4800 in order to
qualify for the cash-in.
Wagers on BlackJack, Video Poker and SicBo will not meet wagering
obligation with regards to your initial download bonus.
All bonus and free money cannot be wagered on Roulette, Craps and
Baccarat.We apologize for the inconvenience that this may cause, and wish you luck at our tables. Thank you for choosing Golden Riviera Casino.
Kind Regards
Accounts Department
Golden Riviera Casino "For Sophisticated Online Gambling"
No I was really confused, so I decided to call the custumer service. They told me that the problem was that I had not fulfilled the wager
requirement on the first deposit bonus. I told them that I had lost
everything, so it should be void. But she just claimed that I had to
fulfill that wager requirement anywayl.
Now I am really frustrated. I purchased 30$ believing that The applying
terms and conditions were for subsequent bonus offers. The casino cant
ask me to fulfill a wager requirement on another bonus which has already been lost. I have never heard about any casino that would ask you to do that....
What should I do now? The casino doesnt answer my emails, and I have seen no other solution than "pitching a bitch" here.
have any of you guys been in a similar situaion?
Some time ago, I purchased 50$ and recieved the welcome bonus of 100$.
I lost everything pretty quickly on Video Poker. Afterwards I discovered
that Video Poker does not even count in order to fulfill the wager
requirement. Anyway I lost the 150$ after only wagering around 1200$.
Some time after, I recieved an email from the casino offering me 60$ for
a 30$ purchase.
"We have a Special Return Offer available to you where you can receive a
$60 bonus on ONE purchase of $30. This Special Return Offer is valid
from the 31st March to the 2nd April 2004.
Follow the steps listed below to claim your $60:
Simply purchase $30 and then send an email to
support@goldenrivieracasino.com with "60 for 30" in the subject line"
I decided to see if I had more luck this time, and I checked out the
terms and conditions:
Terms and conditions applicable to subsequent bonus offers:
All deposit and bonus money for ongoing promotions must be wagered 11
times before cashing in.
Wagers on Baccarat, Craps, Roulette, WILL NOT meet your wagering
obligation on all subsequent bonuses
I decided to play because I considered the offer as being quite ok.
Black Jack counts as wager and I found that the wager requirement was
pretty decent as well. (30+60) X 11 = 990. Apart from that there was no special rules fro danish players on subsequent bonus offers
I wagered around 1800$ on Black Jack not to give the impression of being a bonus hunter. I cashed 170$ and recieved the mail, that I had not
fulfilled the terms and conditions. There was no spcifikations about
what I had not fulfilled, and the mail was not sent form a specific
person. It just said "regards Golden Riviera Casino support"
I wrote an email and asked for some spcifications, but I got no answer.
I tried to write several times, and I ended up writing 6 mails before I
finally had an answer 1 week after saying:
"Dear Niels,
Please note that you have wagered enough.
Thank you for choosing our Casino.
Regards
Accounts Department"
I thought everything was ok, so I cashed-in the 170$ again. Two days
after I recievd another email:
"Dear Niels,
Your cash-in has been returned to your gaming account, as you have not
met the wagering requirements. You need to wager $4800 in order to
qualify for the cash-in.
Wagers on BlackJack, Video Poker and SicBo will not meet wagering
obligation with regards to your initial download bonus.
All bonus and free money cannot be wagered on Roulette, Craps and
Baccarat.We apologize for the inconvenience that this may cause, and wish you luck at our tables. Thank you for choosing Golden Riviera Casino.
Kind Regards
Accounts Department
Golden Riviera Casino "For Sophisticated Online Gambling"
No I was really confused, so I decided to call the custumer service. They told me that the problem was that I had not fulfilled the wager
requirement on the first deposit bonus. I told them that I had lost
everything, so it should be void. But she just claimed that I had to
fulfill that wager requirement anywayl.
Now I am really frustrated. I purchased 30$ believing that The applying
terms and conditions were for subsequent bonus offers. The casino cant
ask me to fulfill a wager requirement on another bonus which has already been lost. I have never heard about any casino that would ask you to do that....
What should I do now? The casino doesnt answer my emails, and I have seen no other solution than "pitching a bitch" here.
have any of you guys been in a similar situaion?