Problem with Paddy Power Bingo ¿what do you think?

Miss_Token

Dormant account
Joined
Sep 1, 2009
Location
en el fin del mundo...
Hi

I register a account a long time ago in Paddy Power Bingo. Tonight they send me a email telling me that: deposit 5 and get 20.
I made a deposit there for 5 euros and nothing happen, so i read the conditions and they say: only england. Ok i say, they send me a wrong email (im from Chile)
So, i made 2 bets from 90cents and then mi account was blocked.
I told support and this is the conversation:


Welcome to Live Help, my name is Eoghan. How can I help you today?

hi

i made a deposit about 12 hours ago

when i was playing my account was blocked

Can I have your username please?

xxxxx

Its showing you are connecting from the USA, by law we have to block any accounts accessing through this country

im not from usa

im from chile

I know, but your internet connection is being routed through the USA

?

so i lost my deposit?

because you think that i am from usa?

why do you let me deposit and send me emails then?

im from chile... i can show you

Its not that we think, its that our systems are showing your connecting from the USA, this is the fault of your Internet provider

I advise contacting your internet provider and requesting that they re-route your internet connection so it doesn't go through the USA

i had a lot of casino accounts (indeed, i have microgaming one, who do not accept usa players)

i want my deposit back

One moment

this is the first time this is happen to me.

Ok as its neteller only you can withdraw, we have set your account to allow you access to withdraw the remaining balance

i want my hole deposit back.

because i cannot play here, you let me deposit

this is unfair

You cant be refunded what you spent, I have advised you to how remedy the issue which you do not want to do, so this is all we can do

We cannot allow you to play registering from a US ip, its the LAW

im gonna post a complaint in casinomeister. This is insane

ok, can you withdraw the funds? As we need to shut the account down again

no, im gonna post a complain first and talk with the casinomeister representative of paddy power

i want the 5 euros back

I'm sorry but we cannot refund losing bets, your account has been suspended again

What do you think??? its this normal? i had several microgaming accounts (who do not allow usa people)....
 

rainmaker

I'm not a penguin
webmeister
CAG
Joined
Dec 28, 2010
Location
-
Hi


You cant be refunded what you spent, I have advised you to how remedy the issue which you do not want to do, so this is all we can do

We cannot allow you to play registering from a US ip, its the LAW

im gonna post a complaint in casinomeister. This is insane
ok, can you withdraw the funds? As we need to shut the account down again

no, im gonna post a complain first and talk with the casinomeister representative of paddy power

i want the 5 euros back

I'm sorry but we cannot refund losing bets, your account has been suspended again

What do you think??? its this normal? i had several microgaming accounts (who do not allow usa people)....


To threaten that you will complain by using casinomeister forum is a BIG no no in my opinion.
 

rainmaker

I'm not a penguin
webmeister
CAG
Joined
Dec 28, 2010
Location
-
Yes i know, but i was so upset. I think this is really unfair and that its my question ¿what do you think?

Try to send a PM to the rep if they are listed, and I bet things will be sorted out.

If they dont have a rep here, then I would send a e-mail, where you can explain yourself in a polite way. It is easier to write a good letter by using e-mail, instead of using the live chat.

Good luck:)
 

Miss_Token

Dormant account
Joined
Sep 1, 2009
Location
en el fin del mundo...
Try to send a PM to the rep if they are listed, and I bet things will be sorted out.

If they dont have a rep here, then I would send a e-mail, where you can explain yourself in a polite way. It is easier to write a good letter by using e-mail, instead of using the live chat.

Good luck:)

I did that. I send a email to support and they dont answer. I know its a little money but someone can make bigger deposits and the money goes to the casino?
Thanks for ask :)
 

rainmaker

I'm not a penguin
webmeister
CAG
Joined
Dec 28, 2010
Location
-
I did that. I send a email to support and they dont answer. I know its a little money but someone can make bigger deposits and the money goes to the casino?
Thanks for ask :)

The amount of money is not important, if it is about $ 5 or $ 5000 is no difference.

Maybe somebody here knows more about IP/internet from USA etc..I have no knowledge about these issues, so sorry can`t help :)
 
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