Hiya
Fairly new to online casinos and have been enjoying the experience, though I'm not sure my bank account has been so much =)
Anyhoo, things were hunkydory until a few days ago when i joined up to Imperial Casino and after going through the startup bonus (well most of it) my a/c there was held to be 'verified' due to 'unusual activity'. I presume that it was because I'm signed up at Luix and Glamour. Now I quite those Casino's - their design is kinda kooky and thee table games well presented and fast (and easy to use), but the can't say I think much of their system of verifying players - basically, I get this email from this company who I don't know, without a name or a return email addy or a telephone number, demanding that I give them photocopies of photo ID, credit cards, CC statements and a 'purchase authorisation' which looks suspiciously like "I give permission for this company to do anything they want with my CC accounts".
Now, I just find this plain rude, I wasn't terribly happy about giving Neteller so much bank detail, but they were helpful and pleasant and were clearly doing me a service. I tried to call this 'IBS' lot (who are not that far from me) and I got told twice that I would be called back and they haven't done so. I have let them see a copy of a utilities bill, a screenie of my neteller a/c and my drivers licence - though they are bothered that I've pixlated out my signture for very obious reasons.
Seriously, assuming that Internet Billing Services are not dodgy (something that I'm not convinced of) - have they never heard of identity theft? Giving out your details to all and sundry is not something to be advised, but giving copies of your most financially sensitive documents to anonymous companies via insecure methods??!??!
Bah Humbug. Yeah, I know Grand Virtual have a good rep and I'm sure it's well deserved, but seriously, they should sort out who deals with the money side of things for them.
Thanks for letting me rant - going back to PaddyPower to feed my late night slot addiction =) =)
Fairly new to online casinos and have been enjoying the experience, though I'm not sure my bank account has been so much =)
Anyhoo, things were hunkydory until a few days ago when i joined up to Imperial Casino and after going through the startup bonus (well most of it) my a/c there was held to be 'verified' due to 'unusual activity'. I presume that it was because I'm signed up at Luix and Glamour. Now I quite those Casino's - their design is kinda kooky and thee table games well presented and fast (and easy to use), but the can't say I think much of their system of verifying players - basically, I get this email from this company who I don't know, without a name or a return email addy or a telephone number, demanding that I give them photocopies of photo ID, credit cards, CC statements and a 'purchase authorisation' which looks suspiciously like "I give permission for this company to do anything they want with my CC accounts".
Now, I just find this plain rude, I wasn't terribly happy about giving Neteller so much bank detail, but they were helpful and pleasant and were clearly doing me a service. I tried to call this 'IBS' lot (who are not that far from me) and I got told twice that I would be called back and they haven't done so. I have let them see a copy of a utilities bill, a screenie of my neteller a/c and my drivers licence - though they are bothered that I've pixlated out my signture for very obious reasons.
Seriously, assuming that Internet Billing Services are not dodgy (something that I'm not convinced of) - have they never heard of identity theft? Giving out your details to all and sundry is not something to be advised, but giving copies of your most financially sensitive documents to anonymous companies via insecure methods??!??!
Bah Humbug. Yeah, I know Grand Virtual have a good rep and I'm sure it's well deserved, but seriously, they should sort out who deals with the money side of things for them.
Thanks for letting me rant - going back to PaddyPower to feed my late night slot addiction =) =)