5436doll
Dormant Account
- Joined
- Mar 3, 2018
- Location
- United Kingdom
Hi all, first off let me apologise for the long winded post.
Im looking for a bit of friendly advice on the following and sorry if this is in the wrong place or I’ve jumped the gun.
To set the scene, this last week I won a decent amount on an online casino, one which has just changed hands to another Operator.
The winnings occurred in the early hours of the morning, prior to receiving an email later that afternoon announcing the change in hands.
Anyway, I’d gone to withdraw my winnings but an error kept appearing with no explanation as to why I couldn’t. Being early doors there was no online help and so that I didn’t do anything stupid and throw it all back in, I decided to enter a 3day cool off period, assuming that the funds could still be withdrawn during said period anyway.
So at a more reasonable hour I went on the live help, who told me it was because of the max withdrawal amount per withdrawal (why that didn’t come up at the time is ridiculous in itself) and that I could not have the funds withdrawn until the cool off period had finished.
Found this rather annoyingl so asked about closing my account but was told if I did that, they would keep all my money in the account!
So with no option but to wait until end of cool off, it passed and I tried to login but couldn’t.
Back onto the online help who informed me that because I’d been self excluded from LeoVegas who now run the site, I’m now excluded from it too.
I’m now rather concerned (I’ve had a prior issue with payout refusal from the website before) and want to know about my money.
I’m told that a refund will happen once I’ve sent a copy of my bank statement in. I question the need for this as the account has been verified at least twice in its lifetime but the online help says that’s what the verification team require to process the refund.
This sounds like a delaying tactic and, coupled with the fact I’ve been told the management will contact me on Monday about the status of my funds, alarm bells are going off and I’m starting to worry that this is the beginning of the site cancelling my funds.
So my question really is, should I be concerned, based on people’s opinion am I right to be?
Or is my past experience clouding the issue.
Thankyou in advance for your replies.
Im looking for a bit of friendly advice on the following and sorry if this is in the wrong place or I’ve jumped the gun.
To set the scene, this last week I won a decent amount on an online casino, one which has just changed hands to another Operator.
The winnings occurred in the early hours of the morning, prior to receiving an email later that afternoon announcing the change in hands.
Anyway, I’d gone to withdraw my winnings but an error kept appearing with no explanation as to why I couldn’t. Being early doors there was no online help and so that I didn’t do anything stupid and throw it all back in, I decided to enter a 3day cool off period, assuming that the funds could still be withdrawn during said period anyway.
So at a more reasonable hour I went on the live help, who told me it was because of the max withdrawal amount per withdrawal (why that didn’t come up at the time is ridiculous in itself) and that I could not have the funds withdrawn until the cool off period had finished.
Found this rather annoyingl so asked about closing my account but was told if I did that, they would keep all my money in the account!
So with no option but to wait until end of cool off, it passed and I tried to login but couldn’t.
Back onto the online help who informed me that because I’d been self excluded from LeoVegas who now run the site, I’m now excluded from it too.
I’m now rather concerned (I’ve had a prior issue with payout refusal from the website before) and want to know about my money.
I’m told that a refund will happen once I’ve sent a copy of my bank statement in. I question the need for this as the account has been verified at least twice in its lifetime but the online help says that’s what the verification team require to process the refund.
This sounds like a delaying tactic and, coupled with the fact I’ve been told the management will contact me on Monday about the status of my funds, alarm bells are going off and I’m starting to worry that this is the beginning of the site cancelling my funds.
So my question really is, should I be concerned, based on people’s opinion am I right to be?
Or is my past experience clouding the issue.
Thankyou in advance for your replies.