So I put up a post last month regarding this group. They operate on separate licences. I blocked myself for life from Sky a couple of years ago.
Anyway, did the usual thing, checked the UKGC logo etc and Stars was standalone. Opened an account lost about 480 quid over 2 days. I go to deposit again and I get an 'alert' to say my account has been restricted pending an investigation into a possible previous self exclusion. A day later, I get emailed by them to say because I had an existing exclusion on Sky Vegas that I would be excluded on Pokerstars. Fair enough...but now Pokerstars are not returning the deposits for that 48 hour period suggesting that all betting activity was valid. In terms of general SE policy this is not the case and bets should be voided and returned to the player.
I will pursue this one with the UKGC, but has anyone had a similar experience here? They are not on the same licence so this may be an issue but for me its ethically very poor practice.
Anyway, did the usual thing, checked the UKGC logo etc and Stars was standalone. Opened an account lost about 480 quid over 2 days. I go to deposit again and I get an 'alert' to say my account has been restricted pending an investigation into a possible previous self exclusion. A day later, I get emailed by them to say because I had an existing exclusion on Sky Vegas that I would be excluded on Pokerstars. Fair enough...but now Pokerstars are not returning the deposits for that 48 hour period suggesting that all betting activity was valid. In terms of general SE policy this is not the case and bets should be voided and returned to the player.
I will pursue this one with the UKGC, but has anyone had a similar experience here? They are not on the same licence so this may be an issue but for me its ethically very poor practice.