I have been playing online casinos virtually daily since January 2001 (That's 8 years).
I have joined and played at well over 140 different casinos.
I can assure you that the vast majority run their bonuses the way I described in my previous post.
Now you can believe that or not. You can like it or not.
But it is a FACT.
How long have you been playing online? How Many casinos?
Sorry, but you're never going to get anywhere with your argument.
Accept it & move on.... please!
Actually your experience is not relevant. The player should be able to read the terms and make decisions from them without having to have 8 years experience. And in any case, any casino can operate its bonuses how it chooses, they are not all the same, the "vast majority" is not ALL, as I'm sure you're well aware.
As the player says:
"The first credits wagered will be deducted from your deposit(s) rather than from the PLAY BONUS.
We reserve the right to withhold any amount in excess of the players original deposit from a player's withdrawal if the play bonus is wagered on the above mentioned games.
And as it seems the player got a 25% bonus, 80% of his balance was DEPOSIT, and 20% was PLAY BONUS.
So was the "play bonus" "wagered on the above mentioned games"?
Most likely not given the 80/20 ratio of cash to bonus. If his balance ever fell below 20% of the starting balance, then the answer is yes, otherwise no.
And as he says, the only way to show this would be if they provide the logs, which they certainly should do.
You could argue that this is not what they intended, but in a business to consumer relationship it is not normal to imply terms to the benefit of the business. They happily took his money (these are reload bonuses), and would have continued to do so, despite the fact that he could never be paid. What player will play if he knows he won't be able to cash out? It makes no sense.
BTW, I had a similar issue with Vegas Red Casino to this one, and they eventually paid me up, for similar reasons (the terms and conditions were not clear).