Playshare Partners and Casino Rewards

[jetset]

Interesting development in this press release from Casino Rewards out today.

The wording could be construed as indicating an ownership change, although postings on affiliate sites seem to suggest a change of programs rather than ownership.

LAS VEGAS, February 10, 2011

Popular online casino network CasinoRewards.com has added another 3 prestigious online casinos to its family. The elegant and stylish Grand Mondial, the glamorous Quatro Casino and the 'most generous casino on the net' Casino Share have joined the 19 other award winning online casinos at CasinoRewards.com.

"We are delighted to have 3 immensely popular online casinos join our group. Existing players at each casino will be well looked after under the CasinoRewards.com brand, and will benefit immediately from regular promotions and giveaways," C. Leigh, CasinoRewards.com

CasinoRewards.com has become synonymous for its generous weekly promotions and enormous free money giveaways. Most recently, CasinoRewards.com celebrated its 10th anniversary by giving away an incredible $14,565,989 over 10 weeks of nail biting action.

Regular casino bonuses, free spins, a huge selection of online casino games and safe and secure gaming assured by industry watchdog eCogra are just a few of the benefits that set Casino Rewards casinos apart from competitors. With the addition of 3 well established, high quality online casinos to its all-star lineup, CasinoRewards.com guarantees its position as the first choice for players across the globe.

 

[BingoT]

Congrats Renee at Casino Rewards
Attach Removed (Old not found)
This is a great move.
Best of luck to all at Casino Rewards
~T~

 

[Tengil]

Great, spamming of the new casinos will probably start soon.

Players from Playshare can now get used to 48h pending periods and locked rewards accounts.

 

[vinylweatherman]

I have seen no signs of this so far, but WILL be affected in the end. Luckily, I am a VIP at Casino Rewards, BUT this means a REDUCTION in the offers, since Grand Mondial & Co give offers "once per casino", and Casino Rewards have "once in the group, on any one account".

Instead of 25% up to £200 at Players Palace, 25% up to £360 at Casino Share, and 25% up to £100 at Grand Mondial, I will get ONE "25% up to £xxx" that I can use on any ONE casino within the Casino Rewards group.

Many players will see REDUCED offers unless Casino Rewards decides to run these brands apart from the rest.

In any case - players should cash in any comp points in these 3 casinos in case CR have locked their Rewards account, or money is reduced in the transfer of reward points into the Rewards Account.

When CR took over Casino Action, I was offered some pretty big introductory bonuses to celebrate the move, but this didn't last long.

I think one even offered 25% up to some £25,000

 

[metaxa]

seems, all the busted MGS operators go to the Casinorewards bone yard.

I have an stoneold account at Grandmondial, now I can expect again truckloads of spam from Rewards

 

[vinylweatherman]

seems, all the busted MGS operators go to the Casinorewards bone yard.

I have an stoneold account at Grandmondial, now I can expect again truckloads of spam from Rewards

Casino Rewards are the central black hole in the galaxy of online casinos, and eventually ALL MGS casinos will fall into it & die

 

[LinkinFart]

seems, all the busted MGS operators go to the Casinorewards bone yard.

I have an stoneold account at Grandmondial, now I can expect again truckloads of spam from Rewards

INNCOMIIING!!!

 

[pevangel]

This is what I just received in my email from Casino Rewards

Welcome !
Casino Share, Grand Mondial and Quatro Casino will be joining the renowned Casino Rewards Group and as a result, you will receive instant membership.
As a member you will enjoy all the benefits and security that comes from being associated with online gambling’s largest and most reputable casino group.
With a 24/7 Multi-lingual Support team, on-going promotions and guaranteed fast, secure transactions both in and out of the casino...you will find that playing online has never been easier or more enjoyable.
Please Note:
You needn’t worry about your existing casino accounts and balances, as all details are in the process of being transferred over.
You can expect this to be completed within 48 hours and should you have any concerns, contact our friendly Support Centre who are on-hand and ready to answer all your queries.


I am shocked

 

[jetset]

I've just had it confirmed by a reliable source that this is indeed a sale and not just a change of affiliate program. I have no additional information beyond that.

 

[vinylweatherman]

Just launched Grand Mondial, and it's updating to the Casino Rewards livery.


Fine,


but......


WHERE'S MY BLOODY COMP POINTS

How about giving players a bit of notice so that they can be redeemed and placed into the casino balance prior to transfer. These have been EARNED through play, they are not a "freebie".

Comp points were also confiscated from Casino Action when Casino Rewards took over. I lost £20 then, but now I have lost around £150 worth of earned comps.


Lastly, what of the umpteen "white label" casinos run from Grand Mondial/Casino share (and in particlar, the £1800 W/D from Players Palace I made yesterday).

I bet their CS will be overwhelmed with such queries, so I will wait until something has clearly gone wrong (such as no comps showing after the stated 48 hours, or not getting paid my withdrawal).

So, who is next - Jackpot Factory?

 

[ergopro]

So, who is next - Jackpot Factory?

How about Minivegas NV group.

 

[Mousey]

....


Lastly, what of the umpteen "white label" casinos run from Grand Mondial/Casino share (and in particlar, the £1800 W/D from Players Palace I made yesterday).

....?

Exactly what I was about to ask.....

 

[Pulver]

Well aint this just great!

I have been a regular player for ages at CasinoShare, I am a VIP and receive regular promotions from them.

When I log into my Casinoshare account now I see that I am eligble for around $450 in bonus money, but when I give it a closer look I see that you only get that bonus money if you have the highest wager on the new games.. LOL!

To make the farse complete I get this message when I try to claim some unconverted rewards points:

We regret to inform you that your use of promotional chips has been temporarily suspended.

So basicly my Casinoshare VIP status became worthless over night.

Anyone got a tip for a microgaming casino that will give you regular promotions if you become a regular player\vip?

Seems like I am pretty much finished with Casinoshare.

 

[Setsuna]

Anyone got a tip for a microgaming casino that will give you regular promotions if you become a regular player\vip?

Seems like I am pretty much finished with Casinoshare.

I used to be a VIP member @ Colosseum (MiniVegas group) - and regularly received 100% up to 100 match bonuses, free chips ...but then they recently decided to up the WR on their bonuses to a not-so-standard 50xB, making them quite less interesting.

 

[vinylweatherman]

Well aint this just great!

I have been a regular player for ages at CasinoShare, I am a VIP and receive regular promotions from them.

When I log into my Casinoshare account now I see that I am eligble for around $450 in bonus money, but when I give it a closer look I see that you only get that bonus money if you have the highest wager on the new games.. LOL!

To make the farse complete I get this message when I try to claim some unconverted rewards points:



So basicly my Casinoshare VIP status became worthless over night.

Anyone got a tip for a microgaming casino that will give you regular promotions if you become a regular player\vip?

Seems like I am pretty much finished with Casinoshare.

Quite. This shows this move for what it is, a MONOPOLY in the making, providing LESS choice for players, and certainly not a "better experience".

My comps have vanished completely, although my balances have transferred, and I have retrieved the £1800 withdrawal. It never left pending, and got credited back to Casino Share. Shame they couldn't be arsed to say that pending withdrawals had been returned, rather than being forwarded for processing - I found it by chance when getting the updates installed for the transfer.

VIP to "scumbag" overnight, and 4 casinos less to choose from (the 4th is "all white labels").


Looking at my Rewards history, it seems the white labels were all transferred too, since my "Players Palace" account is showing up separately from the main three.

Something about this looks like a "rescue takeover", since it was so sudden and comp points were simply deleted. When Royal Joker went through all the changes, players were given notice well in advance to "get their affairs in order" before the changeover.

There was also a brand new promotion at Quatro, that has been killed before it even got going past the first few days - stinks of RESCUE BAILOUT, rather than planned move.

 

[vinylweatherman]

Interesting.....

Thought these were broken


Co-incidence, or did MGS REALLY fix and put these out the EXACT same day that Casino Rewards took over Playshare.

 

[Nifty29]

Oh well another 4 casinos to avoid like the plague.

 

[sambaEah]

Very disappointing to lose VIP status at some decent places to being converted to a banned "scummer" at CR, because I have had the audacity to win at their group in the past.

Shocking that we had no notice to convert comps as well. Wonder how much they've saved just with that change.

 

[Seventh777]

So basicly my Casinoshare VIP status became worthless over night.

Anyone got a tip for a microgaming casino that will give you regular promotions if you become a regular player\vip?

Seems like I am pretty much finished with Casinoshare.

For starters there is the 32Red group which have monthly bonuses at all four, but, if you`re after a bonus with every deposit, ongoing bonuses, and occasionally a random bonus given by your VIP manager then GoWild is the place to be .

 

[pevangel]

It would have been nice if Mario had given us a headsup on this, its like a total shock, I havent deposited in Casino Rewards Group in ages and I also was a VIP with Grand Mondial, now I am a nothing, I am not a happy camper about this, but we can not do anything. Another one bites the dust.


pevangel

 

[De Beuker]

Casino Rewards..
They have a 3 BUSINESS days reverse time on a withdrawl, nice, if you withdraw on a friday it takes almost a week to get paid.

They spam you to death with offers you're not eligible for.

How they grew so big will always be one of the worlds biggest Unsolved Mysteries.

 

[vinylweatherman]

Casino Rewards..
They have a 3 BUSINESS days reverse time on a withdrawl, nice, if you withdraw on a friday it takes almost a week to get paid.

They spam you to death with offers you're not eligible for.

How they grew so big will always be one of the worlds biggest Unsolved Mysteries.

They buy the corpses of dead casinos, and try to breathe new life into them. They tend not to close casinos either, so the list just grows. Given that they offer bonuses "on one account only", they do not end up giving away more bonuses to individual players who have many CR accounts.

It is unusual for VIP standings to be deleted except when the takeover is a "rescue", rather than an acquisition.

It was actually done BEFORE the mailer went out. I played at Casino Share the day before, and it was STILL with Playshare. The next day it was with Casino Rewards.

There was DELIBERATELY no opportunity given to redeem any available comp points before the changes, and they have simply disappeared, even though balances have transferred.

This looks like CR stumped up their own money to preserve balances, and did NOT receive money from Playshare to take account of any comp points earned, but not redeemed.

It looks like Playshare had more or less gone bust, and managed to negotiate this deal quickly.

Only last week, the casinos launched new promotions for the entire month of February, which suggests this situation was very sudden.

Casinos that are simply bought out as going concerns give notice of the changes, and ensure that any promotions are brought to an orderly conclusion ahead of any takeover.

This happened with Royal Joker (over a months notice of the transfer to Jackpot Factory, and again notice when Royal Joker was closed by JF and accounts transferred to All Slots).

When MGS pulled out of the USA, Red Flush brought their long term wagering competition to an orderly early close, awarding the prizes BEFORE the transfer of US players to the "Level 11" platform.

Had there been time, I would have thought other groups would be interested in Playshare, and given that CR already has so many casinos, I would NOT have expected them to wade in if others were interested.

The main asset for CR is of course the player base, probably worth any costs associated with preserving player balances after the move.

It also saves ME money, since I have FEWER separate weekend offers to consider.

 

[AFlansburg]

I Hate casino rewards.

Great, spamming of the new casinos will probably start soon.

Players from Playshare can now get used to 48h pending periods and locked rewards accounts.

They Have always treated me like crap. Never had a problem with casino share or mondial. They have always paid me with no problems. I currently have a cashout at Grand Mondial for 200.00, so i can imagine that ill need to PAB in order to get my cashout. Wait and see. If they do change to casino rewards, they will lose me as a player at both places. IMO Casino Rewards Group should be in the Rouge Pit.

 

[AFlansburg]

CR has the most unfair practices...Bordering on Rouge

Just launched Grand Mondial, and it's updating to the Casino Rewards livery.


Fine,


but......


WHERE'S MY BLOODY COMP POINTS

How about giving players a bit of notice so that they can be redeemed and placed into the casino balance prior to transfer. These have been EARNED through play, they are not a "freebie".

Comp points were also confiscated from Casino Action when Casino Rewards took over. I lost £20 then, but now I have lost around £150 worth of earned comps.


Lastly, what of the umpteen "white label" casinos run from Grand Mondial/Casino share (and in particlar, the £1800 W/D from Players Palace I made yesterday).

I bet their CS will be overwhelmed with such queries, so I will wait until something has clearly gone wrong (such as no comps showing after the stated 48 hours, or not getting paid my withdrawal).

So, who is next - Jackpot Factory?

Casino Rewards Treat earned comp points as "Freebies". I also have a cashout from Grand Mondial that will(Maybe) be paid by CR. To be honest, I expect them to pull some stunt to not pay me. When I logged into my Grand Mondial account this morning and went to "Transaction History" to check if my cashout had been completed, It showed NO deposits and NO cashouts, So i tried "Live Help" but nobody answered so i clicked on the "contact us" link and when it came up it said "Email Support:[email protected]" so i thought what the heck? So i log into my casino rewards account and low and behold my Mondial and Share accounts have been added to there list. Now here is the real kicker... My CR casino list has many multiple accounts listed. This alone will be reason enough to not pay my withdrawl from Grand Mondial. If they dont pay i will PAB. I wonder why they never said a word about moving to CR, I think they may have feared losing players while they still owned the casino.

 

[lauram]

I have had 2 cashouts from mondial within a weeks period. Both had been paid right after the 48 hours holding.

 

[vinylweatherman]

The cashout I had pending from Casino Share during the changeover was put back into the casino, and I had to withdraw it again. I did this, and it was paid - no problem here.

BIG problem though, comp points are not the ONLY thing to have been confiscated. I have found that all accounts have been "factory reset". This means that if you had passports towards the bonus on Tomb Raider, or coins you wanted to save for the "massage bonus" on Wealth Spa, they have all been REMOVED!!!!

It seems MGS software does NOT necessarily preserve game state, not even overnight! With MGS releasing more slots that require you to accumulate "tokens" towards a bonus, this is a SERIOUS bug in the software, as this is no different really than the arbitrary removal of part of a balance overnight.

It seems this process also deleted ALL past history of deposits & withdrawals.

There is something VERY odd & somewhat "dodgy" going on here, since this is the kind of data that SHOULD NEVER be lost from a players' casino account.

So what EXACTLY happened here?

There is more to this than we have been told.


My theory - Playshare went BUST!! We are lucky to get even PART of our overall balances covered by Casino Rewards.

The casino accounts themselves were NOT "transferred" either, they were DELETED, and Casino Rewards recreated them on THEIR servers from the player data they received from Playshare - THIS is why all the data has been lost (deposits, withdrawals, passports, coins, etc....).

Fortunately, if you were AHEAD at one of the Playshare casinos before the transfer, THIS data has been lost too, and the software isn't going to try to compensate for the past payouts, so those who worry about this can play in a fresh "virgin" MGS account with no "memory" of their past action.

It also seems that Casino Rewards are not honouring any status that has been gained at Playshare, so VIP players are starting from scratch again, and former "scumbags" at CR are STILL going to be considered "scumbags" regardless of their status at Playshare.

 

[pevangel]

There goes my VIP status also, wow this stinks, played at Grand Mondial for years and Casino Share. I am not happy


pevangel

 

[ShayDrew]

The cashout I had pending from Casino Share during the changeover was put back into the casino, and I had to withdraw it again. I did this, and it was paid - no problem here.

BIG problem though, comp points are not the ONLY thing to have been confiscated. I have found that all accounts have been "factory reset". This means that if you had passports towards the bonus on Tomb Raider, or coins you wanted to save for the "massage bonus" on Wealth Spa, they have all been REMOVED!!!!

It seems MGS software does NOT necessarily preserve game state, not even overnight! With MGS releasing more slots that require you to accumulate "tokens" towards a bonus, this is a SERIOUS bug in the software, as this is no different really than the arbitrary removal of part of a balance overnight.

It seems this process also deleted ALL past history of deposits & withdrawals.

There is something VERY odd & somewhat "dodgy" going on here, since this is the kind of data that SHOULD NEVER be lost from a players' casino account.

So what EXACTLY happened here?

There is more to this than we have been told.


My theory - Playshare went BUST!! We are lucky to get even PART of our overall balances covered by Casino Rewards.

The casino accounts themselves were NOT "transferred" either, they were DELETED, and Casino Rewards recreated them on THEIR servers from the player data they received from Playshare - THIS is why all the data has been lost (deposits, withdrawals, passports, coins, etc....).

Fortunately, if you were AHEAD at one of the Playshare casinos before the transfer, THIS data has been lost too, and the software isn't going to try to compensate for the past payouts, so those who worry about this can play in a fresh "virgin" MGS account with no "memory" of their past action.

It also seems that Casino Rewards are not honouring any status that has been gained at Playshare, so VIP players are starting from scratch again, and former "scumbags" at CR are STILL going to be considered "scumbags" regardless of their status at Playshare.

Crikey! So am assuming I would need to start TSII again from the first feature as well, so to play the Raven feature I like will need to hit 15 bonus rounds.... glad I uninstalled Quatro as soon as I saw this thread!

 

[daera]

Where are you getting these facts from? Have you actually emailed Renee to ask her about this yourself?

Renee has all of her messenger id's listed in her profile, not to mention she can be emailed or pm'ed. I haven't seen anyone post that they've contacted Renee and SHE SAID blah blah blah. Renee would be the person to contact with these questions.

Here's the link to her profile:

https://www.casinomeister.com/forums/members/

 

[BBKPoker]

Please pull from accredited, they've had issues for years with stealing from advantage players, spamming, etc.

Another set of 4 great casinos down the Casino Rewards rogue drain.

 

[Nate]

Please pull from accredited, they've had issues for years with stealing from advantage players, spamming, etc.

Another set of 4 great casinos down the Casino Rewards rogue drain.

I was just about to ask if the Play Share Group will be removed from the Accredited Section.

I have not dealt or even played much at the Casino Rewards Group. Can anybody advise why they have such a negative reputation on this board?

@ Renee_RA - From your perspective, why is there so much distrust with the CR Group.

Nate

 

[vinylweatherman]

Where are you getting these facts from? Have you actually emailed Renee to ask her about this yourself?

Renee has all of her messenger id's listed in her profile, not to mention she can be emailed or pm'ed. I haven't seen anyone post that they've contacted Renee and SHE SAID blah blah blah. Renee would be the person to contact with these questions.

Here's the link to her profile:

https://www.casinomeister.com/forums/members/

I am getting these from my own accounts. I found that where I had saved a part progress towards a bonus round, such as on Wealth Spa or Tomb Raider, I was reset right back to the start, losing the progress tokens I had already achieved.

Comp points were there Tuesday, worth around £130, but gone Wednesday. I tried to redeem them as soon as Jetset posted the press release, but it was already too late, they had gone. It seems it was designed this way, as they only needed to wait one day in order to give players a chance to redeem comps for casino credits and have them transferred with the change, and even to play out any progress tokens towards bonus rounds. This is easy with Wealth Spa since lower bonuses can be played off to use up coins, but Tomb Raider has to be chased until the 5th passport lands.

Progress in games like Thunderstruck II have also been lost, but it is thought this is nothing more than "eye candy", and the higher levels pay no more on average than the lower ones.

This is partly the fault of MGS in NOT having a THOROUGH transfer process that retains all this internal progress data when a new group takes over a casino. Also lost seems to be all past transaction histories (Deposits, withdrawals, playcheck, etc).

I was just about to ask if the Play Share Group will be removed from the Accredited Section.

I have not dealt or even played much at the Casino Rewards Group. Can anybody advise why they have such a negative reputation on this board?

@ Renee_RA - From your perspective, why is there so much distrust with the CR Group.

Nate

CR gained the negative rep because they behaved as though CM "didn't matter" in the industry, and thus they had a policy of non-cooperation with any forum based players' group. They also believe only THEIR standards matter, and that players should not have a voice through other channels (such as this forum).

They answer only to Kahnawake, but this is more effective of late, and CR have had a "slap on the wrist" to the tune of $5000 after a recent player complaint.

Renee is a compromise, she is NOT a PLAYER rep in the normal sense, CR management will not allow any member of the player support team to participate. Renee looks after affiliates, but WILL pass on any player related matters to the relevant department.

CR are just too big to care about mere players, and you are either their "flavour of the month" or you are a "scumbag". Those classed as "scumbag" are screwed, their only recourse being Kahnawake if management stick to their "final decision".

CR are also predatory, deliberately sending "cross marketing" offers for the welcome bonus at their other casinos as soon as you sign up, BUT you are not actually ALLOWED to take up these offers at the times they are sent, you first have to "show loyalty" by playing a bit more at the first casino before trying others. You have to repeat this show of loyalty at each new casino before you move on. The advertisements say NOTHING about this, and are designed to make players believe thay have ALREADY been cleared by management to take up the offer through devices such as the fake "you have won......" or a bogus cheque from a made-up awards committee.

 

[Nate]

CR gained the negative rep because they behaved as though CM "didn't matter" in the industry, and thus they had a policy of non-cooperation with any forum based players' group. They also believe only THEIR standards matter, and that players should not have a voice through other channels (such as this forum).

They answer only to Kahnawake, but this is more effective of late, and CR have had a "slap on the wrist" to the tune of $5000 after a recent player complaint.

Renee is a compromise, she is NOT a PLAYER rep in the normal sense, CR management will not allow any member of the player support team to participate. Renee looks after affiliates, but WILL pass on any player related matters to the relevant department.

CR are just too big to care about mere players, and you are either their "flavour of the month" or you are a "scumbag". Those classed as "scumbag" are screwed, their only recourse being Kahnawake if management stick to their "final decision".

CR are also predatory, deliberately sending "cross marketing" offers for the welcome bonus at their other casinos as soon as you sign up, BUT you are not actually ALLOWED to take up these offers at the times they are sent, you first have to "show loyalty" by playing a bit more at the first casino before trying others. You have to repeat this show of loyalty at each new casino before you move on. The advertisements say NOTHING about this, and are designed to make players believe thay have ALREADY been cleared by management to take up the offer through devices such as the fake "you have won......" or a bogus cheque from a made-up awards committee.

Thanks for the clarity VWM.... It is quite obvious that Casinos who do not want to accept complaints from 3rd Parties are stubborn at the very least. It also shows that they are not willing to investigate issues further and take the Security Departments word as final.

I have seen several issues with regards to the 'Locked Comp Point' scenario. They are absolutely holding players to ransom and forcing them to deposit for a lesser reward. Really unethical practice if you ask me.

I saw some positive reviews from the Playshare group and was considering signing up just this week. It's obvious that I will not touch this Casino with the change of ownership. Im also certain that the former Playshare group may lose credibility and players due to the CR aquisition.

I hope your issue is resolved and it think it would be fair if players are warned that Casino Rewards now owns the group.

Nate

 

[vinylweatherman]

Thanks for the clarity VWM.... It is quite obvious that Casinos who do not want to accept complaints from 3rd Parties are stubborn at the very least. It also shows that they are not willing to investigate issues further and take the Security Departments word as final.

I have seen several issues with regards to the 'Locked Comp Point' scenario. They are absolutely holding players to ransom and forcing them to deposit for a lesser reward. Really unethical practice if you ask me.

I saw some positive reviews from the Playshare group and was considering signing up just this week. It's obvious that I will not touch this Casino with the change of ownership. Im also certain that the former Playshare group may lose credibility and players due to the CR aquisition.

I hope your issue is resolved and it think it would be fair if players are warned that Casino Rewards now owns the group.

Nate

I'm OK since I am an even BIGGER VIP at CR than I was with Playshare. CR discovered their misjudgement when they bought out some Casino Action casinos and got a look at my level of "action" there. Suddenly, I went from "scumbag" to VIP, with my own VIP host grovelling to be given another chance
They KNOW what will happen if they lock my rewards account again, and Kahnawake are more active now in investigating player issues than they were back then

Unfortunately, players who were VIP at Playshare are NOT necessarily VIP at CR. A few might be "reviewed" if CR gets a look at their "action" with Playshare, and deems them profitable players.

The bigger problem is the reduction of choice for players who don't like CR, but prefer the better treatment they received from Playshare. CR could end up being the ONLY group offering MGS if this process continues, as it seems they are always the ones who take over the smaller groups. If CR doesn't take over, they just vanish.

 

[Mousey]

Ahhh yes.... assimilation into the CR collective continues....

And I'd still like to know what happens to the 'fine' white labels of casino share...

My CR (sc)rewards has been locked ... probably for years.... they like me as well as I like them, I guess.

 

[BBKPoker]

I was just about to ask if the Play Share Group will be removed from the Accredited Section.

I have not dealt or even played much at the Casino Rewards Group. Can anybody advise why they have such a negative reputation on this board?

@ Renee_RA - From your perspective, why is there so much distrust with the CR Group.

Nate

They frequently steal from advanatage players, have infinite issues with their loyalty programs, and are pretty much completely unresponsive to player complaints. If you have an issue here you are out of luck, ecogra is pretty much useless as a complaint channel as they will just rubber stamp whatever Rewards decides (which will be to steal).

 

[BBKPoker]

I'm OK since I am an even BIGGER VIP at CR than I was with Playshare. CR discovered their misjudgement when they bought out some Casino Action casinos and got a look at my level of "action" there. Suddenly, I went from "scumbag" to VIP, with my own VIP host grovelling to be given another chance

Please give your action to any other site, seriously.

 

[hakapuku]

My guess is Casino Rewards has a deal with Microgaming regarding micro casinos going out of business. Possibly, Casino Rewards is owned by Microgaming itself.
I don't know exactly what is the point for CR to have 22 casinos at its list but I can find some point for Microgaming. Probably, Microgaming wants to make an impression that it has the biggest and ever growing customers list, so instead of just closing the casinos going out of business- they add it to the list of its best friend- Casino Rewards. Not sure that CR pays a dime for that. Anyway- it stinks. Casino Rewards stinks. And all this tendency stinks too. Less and less good and independent casino groups , more and more dead casino rewards casinos.

 

[vinylweatherman]

Please give your action to any other site, seriously.

I did do this, but CR keep taking them over and I end up back at CR again, just like I did last Wednesday.


The odd thing is, I seem to be so far up the VIP chain that I get quite a few "specials" that I NEVER see elsewhere. TWICE they have just dropped £500 as a "VIP free chip" into my last played account. Their rewards system is also "full of holes", but this is not necessarily a BAD thing

I deposited £3000 into Jackpot Factory earlier, and another £2000 the last couple of weeks (going after Six Bomb), and I have not only NOT received any "specials", I am not even deemed worthy of the Friday and Monday "deposit £100 for £150" offers.

I am also familiar with the CR "tricks of the trade", and they have no chance of tricking me with their usual fare.

If they try to pin "advantage player" on me, they will struggle to support the claim with evidence, and it would turn out very BAD for them.

IF Bryan saw fit to throw them into the Rogue pit though, I WOULD start to uninstall their casinos, and remember : "I've started, so I'll finish".

 

[lauram]

I fully know what it is like when a casino changes over. But i have had no issues at all with the change. As i said i had cashouts the first one was put back due to my error. I tried to place the withdrawal under a different means of deposit. Logged in with chat after they told me what i did a few hours later they paid me. The next one was 49 hours 1 hour after the 48 hours hold.
As far as comp points, give them some time with this. I am sure they will look after their players. I also found they have their bonus area set up so it is much easier on players to use it.
The last thing this group wants to do is loose their regular players because of the change.

 

[weplant]

I was having all kinds of issues..First my withdrawl was missing, I was told to uninstall casino and reinstall, and I am not able to reinstall..Being from the US has made it even more difficult..

HOWEVER, I must say, everyone I have talked to on the phone or live chat and pm's to Renee, have been very nice, very helpful..I feel like they really want to fix it for me..

They have now put my withdrawl back into my account, so I have to request the withdraw again, unfortunately I cannot download the casino to do that..But I have faith it will happen..And yes, it means I have to wait again, go through the pending time again (which I feel I should not have to), but I am just glad they were able to locate my payout..Everything is up in arms right now and I for one will try and continue to be patient.

As long as they are easy to communicate with you and trying to resolve the problems, I am happy and will give them a chance.

 

[Simmo!]

Response from Casino Rewards

As this thread has lots of SPECULATION and assumptions about this deal based largely on HEARSAY, I received some clarification on a few points directly from Casino Rewards last night.

Here is some information DIRECT from the horse's mouth (my accentuation):

As you can imagine, we have been inundated with comments and questions in the last few days.

I would just like to clarify that all casino funds, cashins and loyalty points will be honoured. Please do allow a little time for the migration of data across to our systems - the two companies run on different infrastructures and we therefore need to sort through all outstanding matters and make sure all players are looked after.

We have flown a team of people from the Casino Rewards office to the Playshare offices to handle all these matters and make sure that we receive all correct and up to date data.

Our team at the Casino Rewards office is working around the clock to make sure that the player transition goes through smoothly.

If you have any specific questions please feel free to get in touch with our support team who are available 24/7 and should be able to answer specific queries:

You do not have permission to view link Log in or register now.

I appreciate that the management of Casino Rewards have chosen not to participate in forums so it is understandable to an extent that speculation on issues like this will exist.

However reading this thread, it strikes me that some people are mistakingly treating SPECULATION as fact.

I think this is probably an opportune time to advise all Meister members that while its fine to speculate, it doesn't reflect well on them, or on Casinomeister itself, to be treating unconfirmed information as factual until it is proven.

Cheers,

Simmo!

 

[jetset]

I believe the problem here is one of communication - or the lack thereof.

If you create a vacuum of information, it will inevitably be filled by speculative comment.

These two companies should have planned and prepared a clear and comprehensive communication program before announcing the takeover...that would have saved everyone a great deal of time and guesswork.

 

[weplant]

Update

Just wanted everyone to know all my issues have been resolved...I was finally able to download the casino again and my money is back in my account. I will now put in for another payout..

Again, I have to say everyone was extemely helpful, curtious and concerned about my needs..I am certainly going to continue playing there and give them the benefit of the doubt...

 

[vinylweatherman]

I believe the problem here is one of communication - or the lack thereof.

If you create a vacuum of information, it will inevitably be filled by speculative comment.

These two companies should have planned and prepared a clear and comprehensive communication program before announcing the takeover...that would have saved everyone a great deal of time and guesswork.

The ONLY communication was the email sent by CR about the changes. This said all would be complete "in 48 hours". There has been NO further update, despite that fact that some aspects are STILL incomplete 8 DAYS later, such as outstanding comp points.
Given that when Casino Action was taken over, there was NEVER any honouring of comp points, there is every reason to believe that the same would apply this time, and that if the comps didn't turn up by day 8, it was a policy decision, not something that would take longer.

What made it even worse was the complete lack of notice so that players had a chance to get their affairs in order BEFORE losing access altogether to their past histories, and their comp point accounts.

Players can no longer even LOOK at their data, so cannot know what they are owed in this respect.

Given the experience CR have in taking over entire casino groups, I would have expected them to get this almost 100% right, and leave NO room for speculation.

Why did PLAYSHARE not communicate the change to players, it looks like they just "bailed" overnight, leaving Casino Rewards to pick up the pieces. Even BEFORE the change was officially announced, no-one at Playshare was there to field queries from the players when they first noticed some odd things happening with their software, such as opted in bonuses not being credited, and loss of access to game and transaction histories, along with pending withdrawals not being processed.

Why didn't Playshare leave in an orderly fashion, taking responsibilty for withdrawals already in the pipeline, and designing their promotions to terminate the day before the takeover. We STILL don't have "official" answers for this, only speculation as to why this was achieved as an "overnight flit", rather than a clearly planned and executed change over.

This is EXACTLY how the take over of Casino Action happened, a "midday flit" with a last withdrawal being paid that morning, and everything "locked down" a couple of hours later that afternoon. Not ALL players saw their money either, only the CASINO players.

It's like turning up at the bank one day, finding it closed and in darkness, and no notice on the door telling you WHY, and what has happened to your money.

Had I not logged back into my account, I would NOT have known that my £1800 withdrawal had been returned, rather than being processed, and I had requested it CORRECTLY, back to my deposit method, and exactly the way I have ALWAYS requested withdrawals.

 

[vinylweatherman]

Loyalty points migrated in last couple of hours.

It's done.

This happened not too long ago - history view makes it pretty obvious.

The complete LACK of communication to players that this would NOT be done anywhere NEAR the 48 hour timescale they promised did not help.

It has taken 8 days from the takeover to complete this, and it seems the correct VALUE has been calculated, rather than a simple like-for-like move of the NUMBER of points.