PlayOjo Error message

[Black24]

Hi I keep getting these error messages when logging in. Have tried app and different browsers but still stuck in this loop.

Also still have a pending withdrawal from 1am yesterday for £4k is it normal practice not to be able to withdraw on weekends?

 

[jasonuk]

Regarding the technical issues - if it hasn't cleared up after a few hours then you'll need to contact support for a "stuck game round". The second screenshot is a technical limitation (encouraged by the UKGC) to prevent people playing multiple slots at the same time - as you've discovered, if the first session breaks then you may not be able to continue on any game (whether by that provider, or across the whole site).

Regarding the withdrawal - given the size of the withdrawal, there will be additional checks in place and those may be done during office hours. I'm sure the @EGO rep will be able to give you an update in due course.

 

[conker]

Regarding the withdrawal - given the size of the withdrawal, there will be additional checks in place and those may be done during office hours. I'm sure the @EGO rep will be able to give you an update in due course.

Good point made by @jasonuk business hours tend to be better for dealing with larger sums. It's not just the authorization, its the processing too.

 

[Black24]

Thanks for your reply. It’s one of my biggest wins so anxious to be able to withdraw asap!

 

[EGO]

Hi your withdrawal was completed yesterday morning

 

[jamesjay]

Why’s it taking 2 days plus to get my winnings, all verified etc

 

[Webzcas]

Hi Jamesjay welcome to Casinomeister. Normally it makes sense to start your own thread rather than bumping up an existing one. However, I will tag in @EGO the rep for PlayOJO for you just in case they are not watching this thread, so as they get a notification.

Although you may have to wait until tomorrow before you get a response from them here, due to it being Boxing Day,

 

[EGO]

Why’s it taking 2 days plus to get my winnings, all verified etc

is jamesjay your OJO username ?