- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
So I deposited 20 Euros at this casino and redeemed code Easter30 which gave me a 6 euro bonus. I admit I didnt read the bonus terms other than seeing that Baccarat contributed 1% to the wagering requirements and placed a bet of 25 Euros on banker which I won. I then proceeded to Wonky Wabbits and pressed auto at 50 spins (0.30) but the autospins wouldnt start as the balance was 0. This was strange as the balance should have been 26+ (25x0.95) ie 49.75. I wrote to support and they told me the funds reached 0 because I had played all my funds. This was untrue so I asked again and was told I forfeited the bonus. Again this was untrue as I never forfeited the bonus. I had wanted to post but allowed their rep the benefit of the doubt so I sent him a pm. His first reply was that I should not have placed a single bet of more than 8 Euros. OK assuming it was my mistake, it still does not allow them to lie to me by first stating I had exhausted my funds by playing it to 0 and later stating that I had forfeited the bonus. I detest people lying to me so I demanded an apology. I didnt get one and instead got a retort as to why I am so persistent and what I really wanted. I make this loud and clear as he will see this thread. I dont like liars and am simply looking for an apology for the lies by the support staff. Since we cant solve this amicably I am starting this thread to tell members this casino will tell lies to cover their asses. Frankly I did not know the software could automatically zero out my account if the bet placed was over their prescribed limit. They only had to admit to that instead of making up stories. Guys, you can make your own judgment.