Player verification company

[XSX]

Hi,

First of all, I'd like to get some reply from casino representatives registered on this forum.
The idea is to found a company to verify player details (e.g. passport, utility bill and credit card). This will be independent company, let's take Grand Virtual group as an example. The use Uk based company for player verification purposes.

What do you think?

 

[ugaboga]

Looks like someone is keen to enter the ever-too-saturated online gaming industry

I don't really think there is a market for it because it's not such a large task for a online casino to outsource if they already handle their own customer service.

It would only be a little plus in the way of saving the customer from having to send in their documents when they sign up at new casinos.

 

[The Dude]

Sounds interesting. There are some companies that do this sort of thing like

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But you mean a company that gathers information from players voluntarily - right?

 

[XSX]

yes. Player will be given personal account at company website where he/she can upload documents and get "verified" status. (which includes landline to address verification, etc, etc). At sign-up player will have to accept T&C, which include acceptance of background searches on player's information and documents provided. Kind of thing you accept when applying on credit card, loan, etc. This way company can guarantee >99% fraud detection.

 

[The Dude]

One problem is that some fraudsters will "rent' other people's IDs etc. For instance, they will pose as 50 other people (who are real and legit) using the ID and documents from these people. These people are given a % of whatever the fraudster can produce. This happened in Israel not too long ago, in fact a forum member here was posing as an old woman. When the casino called this woman, she didn't speak much English and had no idea what these people were talking about. Funny thing - her emails were all in pretty good English

 

[XSX]

Well, as far as I know (I used to work at bank verification department for new customers), this is it not the way it happens. I can't write here how excatly it happens, but there are much easier and clever ways. But even then, they are easily detected (of course, it costs time and money). So, the question is: If it's gonna be >99% fraudsters protection, will casino use it?

 

[PSB]

From what I learned in another thread, casinos use "indicators" to match up information to players, like the usual name,address,phone number, but also IP address and other related computer info.
There it seems to me that rather than be independent, a verification company would need to work closely with the casino, seeing the same information that they are able to detect.
The meister's comments about "renting out" ID sounds like a legitimate concern.
XSX without going into too much detail, you could make general statements about how a bank verifies new customers.

 

[Simmo!]

I think its an excellent idea - as long as its done properly, by people who can be trusted and its voluntary. For players with nothing to hide, it could mean central processing, quicker payments and only one ID check across multiple casinos. For casinos it would mean less overhead, quicker identification of fraudsters and less accountability. And it would have to be that the casinos couldn't get hold of the docs themselves or else it brings a whole new problem in validating operator integrity. I think to work it would have to be backed up by the software providers.

Who is behind it and how it is audited are key ingredients.

 

[lojo]

Just brainstorming here... as part of your service you could provide fingerprint or retina scanners as password verifiers [inexpensive hard/software] (or dna swabs)

How would you assure the integrity of the accounts? Would you be bonded or insured in some way? Would you be a portal that the players had to pass through? Could you provide a bonding from the casinos as well; i.e. that they will meet their own terms and conditions? Could you involve risk management practices or a coalition with, say, Lloyd's of London to assure both sides of each bet?

You don't need to answer those, they're not really questions, just brain storm detritus

 

[XSX]

1) ID: you can check ID number on special database (stolen, lost ones), ID visual check (for old types of ID)
2) Proof of address: Utility bill, council tax, etc. just a call to issued organization and they will confirm if it's a valid document.
3) address check by bank fraud database (if there was fraud involved before)
ETC

Even using first 2 methods most of the fraud got detected. But usually we got about 20 similar operations to perform for full check.

From what I learned in another thread, casinos use "indicators" to match up information to players, like the usual name,address,phone number, but also IP address and other related computer info.
There it seems to me that rather than be independent, a verification company would need to work closely with the casino, seeing the same information that they are able to detect.
The meister's comments about "renting out" ID sounds like a legitimate concern.
XSX without going into too much detail, you could make general statements about how a bank verifies new customers.

 

[vinylweatherman]

Good Idea

While there is little incentive for the casinos, it would be of HUGE benefit to players. The verification would have to be thorough though, and it would have to be tailored to catch out the usual scams that fraudsters use, and this should include ensuring that casinos have a means to verify that only the "owner" of the verified identity is using it.
There is already a device on the market for this, there is a fingerprint scanner that can be connected via USB to the PC, and the original purpose was to combat online card fraud. The independent company would have to verify the identity of the player AND request a fingerprint (or other bioscan) to be recorded to ensure only the correct person could use the generated verification.
The player could be issued with a card, and a USB bioverification device, such as a fingerprint scanner. If done properly, this should prevent the scam where players "rent" a whole bunch of genuine identities.
Casinos could then pass back registration details to the company as new players register for casino accounts, and the company could then cross check with details from other casinos to ensure that there are no "odd" goings on, such as one player seeming to play from 20 PC's at 10 different addresses, which would require further checking.
The main advantage would be that players can avoid finding themselves passed at many casinos, and find one calls them a fraud due usually to some mistake.
Any company would have to earn the respect of the casino industry, and could issue a seal, similar to eCogra, to show players which casinos are participating in the scheme, this will not be al of them, but if it gets off the ground there will be a marketing advantage to a casino to join the scheme rather than go it alone. For casinos, it would make little difference if they already outsource this function.
A previous suggestion has been that eCogra operate such a scheme, as they have already built up a reputation with the industry. A new company will find it hard to win enough trust before their start up capital is used up. If run from the UK, they can benefit from the reputation of our various laws, such as Data Protection, membership of the EU, consumer protection, etc.
Rogue casinos will be the ones least likely to ever join such a scheme, as they will be robbed of a means to avoid payment.

Whatever is done, there will never be 100% eradication of fraud, but there should be a reduction, as well as increased confidence from players that they will only have to undergo scrutiny the once, and pass or fail there and then, and not worry they will one day find a casino has confiscated winnings because they MIGHT be a fraud.