tinybettor
Dormant Account
- Joined
- Sep 23, 2012
- Location
- Australia
Hello Everyone,
I would just like to share a negative experience with Platinum Play that has left me feeling very frustrated, angry and disappointed to say the least.
I played at Platinum Play a couple of weeks ago and managed to make a withdrawal. As soon as I did this, I sent in all the usual documents for verification; photographs of front and back of drivers licence and all depositing cards as well as my bank statement to verify my address. I received and email shortly afterwards containing a response that the documents were received, approved and on file.
The date of the withdrawal was 24th May. This was a Friday so I was aware that there was a 24hr pending period and no weekend processing and hence the withdrawal would be processed on Monday or Tuesday due to the additional 24hrs for standard security checks.
On the 27th Monday I receive an email saying that the withdrawal is being finalised. Ok sounds good. The next day I get another email stating that they received my documents but there was an error with the details I provided for the bank transfer. I was absolutely sure I was correct when entering the information first time but nevertheless complied and provided the details again. Two days later on the 29th, get an email saying they have finalised my withdrawal again. I was assuming everything was all fine and I would be receiving my winnings shortly.
Today I contact them again enquiring on my withdrawal and the agent states that the withdrawal has not been initiated yet. At that point I was thinking WTF! All this time I believed that my withdrawal was on it way after a week and a half and now I'm just receiving information that it was never even processed. I queried the agent and they stated that they were awaiting documents from me which I replied that I already sent all that was necessary. They then replied that that they still required a utility bill that has been posted to me or bank generated. Playing with a few other casinos I was aware that some did not accept online statements. Fair enough.
My main gripe though is the absolute lack of communication from the casino in regards to the utility bill that I previously sent being invalid. There was no response or follow-up saying that they required a posted statement. All I had were constant emails entailing they received my documents and the withdrawal was being finalised. I assumed this meant that there were no problems with the documents I sent and everything was in order.
If I didn't follow up with casino, I sure that they would never tried to contact me to request the required document. Instead I was left in the dark, assuming the withdrawal was on its way. I will obviously comply with the casinos request, it just a disappointment that they did not contact me earlier as now it would probably be another two weeks until the funds are actually sitting in my bank account.
Well rant out.
I would just like to share a negative experience with Platinum Play that has left me feeling very frustrated, angry and disappointed to say the least.
I played at Platinum Play a couple of weeks ago and managed to make a withdrawal. As soon as I did this, I sent in all the usual documents for verification; photographs of front and back of drivers licence and all depositing cards as well as my bank statement to verify my address. I received and email shortly afterwards containing a response that the documents were received, approved and on file.
The date of the withdrawal was 24th May. This was a Friday so I was aware that there was a 24hr pending period and no weekend processing and hence the withdrawal would be processed on Monday or Tuesday due to the additional 24hrs for standard security checks.
On the 27th Monday I receive an email saying that the withdrawal is being finalised. Ok sounds good. The next day I get another email stating that they received my documents but there was an error with the details I provided for the bank transfer. I was absolutely sure I was correct when entering the information first time but nevertheless complied and provided the details again. Two days later on the 29th, get an email saying they have finalised my withdrawal again. I was assuming everything was all fine and I would be receiving my winnings shortly.
Today I contact them again enquiring on my withdrawal and the agent states that the withdrawal has not been initiated yet. At that point I was thinking WTF! All this time I believed that my withdrawal was on it way after a week and a half and now I'm just receiving information that it was never even processed. I queried the agent and they stated that they were awaiting documents from me which I replied that I already sent all that was necessary. They then replied that that they still required a utility bill that has been posted to me or bank generated. Playing with a few other casinos I was aware that some did not accept online statements. Fair enough.
My main gripe though is the absolute lack of communication from the casino in regards to the utility bill that I previously sent being invalid. There was no response or follow-up saying that they required a posted statement. All I had were constant emails entailing they received my documents and the withdrawal was being finalised. I assumed this meant that there were no problems with the documents I sent and everything was in order.
If I didn't follow up with casino, I sure that they would never tried to contact me to request the required document. Instead I was left in the dark, assuming the withdrawal was on its way. I will obviously comply with the casinos request, it just a disappointment that they did not contact me earlier as now it would probably be another two weeks until the funds are actually sitting in my bank account.
Well rant out.
) case.
