So I've got this spam from Pamper casino advertising their 2000% and free chips and played the free chips sometimes for fun. This time I got $55 free chip and made it through wagering (wagered even more than required). Before this, I asked from their live chat if bonus money itself is withdrawable. They answered "Yes".
I send my ID docs and tried to withdraw but got a denial after a few days stating that the bonus money is not withdrawable.
I contacted the live chat again and asked what the hell was going on, they told me that its my fault not to have read their t&c. They even quoted their own terms which says that "If not stated otherwise all the bonus money on Pamper casino is "sticky"". Well their customer service clearly stated otherwise earlier. And I'd think the customer service should know their own rules better, so they wouldn't have to lie to customers...
I was also treated in a very bad manner, including customer service quitting the live chat after I requested them to email me the discussion.
Later I spoke to their manager. He told me that he would raise this issue up in some meeting, and see if an exception can be made. He also told me that Susan, who originally lied to me, will possibly relieved from her duties (LOL, because of $50 they even refuse to pay This casino is a joke)
Today I contacted live chat again, they told me that no exception would be made and that my account is closed. After that they rudely quitted again and won't now respond at all. I have screenshots of every conversation.
BEWARE THIS SHITHOLE CALLED PAMPER CASINO, DON'T PLAY THERE!
I send my ID docs and tried to withdraw but got a denial after a few days stating that the bonus money is not withdrawable.
I contacted the live chat again and asked what the hell was going on, they told me that its my fault not to have read their t&c. They even quoted their own terms which says that "If not stated otherwise all the bonus money on Pamper casino is "sticky"". Well their customer service clearly stated otherwise earlier. And I'd think the customer service should know their own rules better, so they wouldn't have to lie to customers...
I was also treated in a very bad manner, including customer service quitting the live chat after I requested them to email me the discussion.
Later I spoke to their manager. He told me that he would raise this issue up in some meeting, and see if an exception can be made. He also told me that Susan, who originally lied to me, will possibly relieved from her duties (LOL, because of $50 they even refuse to pay This casino is a joke)
Today I contacted live chat again, they told me that no exception would be made and that my account is closed. After that they rudely quitted again and won't now respond at all. I have screenshots of every conversation.
BEWARE THIS SHITHOLE CALLED PAMPER CASINO, DON'T PLAY THERE!