Palace Of Chance

[craigsmart123]

I know they are in the rogue section but i see they are on probation along with the rest of the group so i thought i would deposit a small amount and give them the benefit of the doubt.I accepted there deposit no playthrough bonus match which i was told on chat i could have.Started with $130.Played for a while and ended up with $1200.I decided to withdraw $1000 via wire transfer.The guy on chat informed me that my faxback and identification was already verified which i thought was odd since ive never played here before, but i put it down to maybe its because ive sent my identification to prism before who are part of the same group.I was informed i must wait 7-10 days for my withdraw to be processed.Today is the third day, i logged in to find my $1000 back in my balance.I opened chat to then be told they need the faxback and my identification.I dont know whats going on here.Ive now sent all the identification they have asked for.I most probably wont see a penny of the money

 

[BMWSTACK]

I know they are in the rogue section but i see they are on probation along with the rest of the group so i thought i would deposit a small amount and give them the benefit of the doubt.I accepted there deposit no playthrough bonus match which i was told on chat i could have.Started with $130.Played for a while and ended up with $1200.I decided to withdraw $1000 via wire transfer.The guy on chat informed me that my faxback and identification was already verified which i thought was odd since ive never played here before, but i put it down to maybe its because ive sent my identification to prism before who are part of the same group.I was informed i must wait 7-10 days for my withdraw to be processed.Today is the third day, i logged in to find my $1000 back in my balance.I opened chat to then be told they need the faxback and my identification.I dont know whats going on here.Ive now sent all the identification they have asked for.I most probably wont see a penny of the money

This was exactly my fear, people would see "probation" and figure they would give it a shot. Yes indeed the probation is not vouching for the company, nor saying its ok to play there. Also they have made it clear here that it has nothing to do with the groups coming to CM asking for this. But in the end people think that seeing a word like "probation" on this top notch site, CM, they think it may be ok to play there.

 

[Vegasbum]

Palace Of Chance...the "Chance" is getting your winnings. If you checked and saw they are rogue and still played well ...good luck.

 

[Redbush54]

I think Greedygirl needs to know about this and let her investigate.

 

[maphesto]

I think Greedygirl needs to know about this and let her investigate.

Their rep, gwages, would be able to take care of this.

https://www.casinomeister.com/forums/members/

If he screws up, then Greedygirl can step in!

 

[KasinoKing]

This was exactly my fear, people would see "probation" and figure they would give it a shot. Yes indeed the probation is not vouching for the company, nor saying its ok to play there. Also they have made it clear here that it has nothing to do with the groups coming to CM asking for this. But in the end people think that seeing a word like "probation" on this top notch site, CM, they think it may be ok to play there.

My fear exactly.
Anyone wanting to be a "Guinea Pig" with this group should do so with their eyes wide open and look at the longer-term picture.
Yes, it may well be OK to play there in the short term - and they may pay their players, but in the long run my money is on them reverting back to the same old method of operation they've used for the last 10+ years.
Only time will tell...

KK

 

[cindygreco]

I know they are in the rogue section but i see they are on probation along with the rest of the group so i thought i would deposit a small amount and give them the benefit of the doubt.I accepted there deposit no playthrough bonus match which i was told on chat i could have.Started with $130.Played for a while and ended up with $1200.I decided to withdraw $1000 via wire transfer.The guy on chat informed me that my faxback and identification was already verified which i thought was odd since ive never played here before, but i put it down to maybe its because ive sent my identification to prism before who are part of the same group.I was informed i must wait 7-10 days for my withdraw to be processed.Today is the third day, i logged in to find my $1000 back in my balance.I opened chat to then be told they need the faxback and my identification.I dont know whats going on here.Ive now sent all the identification they have asked for.I most probably wont see a penny of the money

Hi Craigsmart--

I'm so very sorry for the headache and confusion regarding your withdrawal. I'm not really certain what happened in this and why you were given bad information initially, but we are doing what we can to get to the bottom of it.

In the meantime, we have now received your current documents and because this was mishandled so badly, we are expediting your withdrawal and the wire will go to processing, tomorrow. As you're not in the U.S., you should receive the wire prior to the end of next week. I'm sure some Casinomeister members may believe we are giving priority to this, because you are posting on this forum. This is not true, but we did become aware of the problem based upon your post. We realize we goofed up on this and the right thing to do is make sure we handle this in the best way possible from here.

All the best.

Cindy Greco
Sr. Affiliate Marketing Manager
[email protected]

 

[Jasminebed]

Cindy, if you are going to be here representing gambling wages, you should ask CM to have you shown as the i-gaming rep for them.

 

[Mouche12]

Good to hear that the OP will get paid, but 7-10 days... come on! We have now become spoiled with withdrawals ranging from 2 to 12 hours, so why settle for less? I feel sorry for all USA players since they are so limited in their choices - but I'd stick to the accredited RTGs here.

 

[BMWSTACK]

duplicate

 

[BMWSTACK]

I think Greedygirl needs to know about this and let her investigate.

I would have really rather seen it go its course so we could witness the nonsense. This is the same process all go through. Go do research, what are all these other constant complaints invisible, so we not give them credibility because they are not "CM"? Im not stupid, I can pick the real complaints from the ones where people actually broke terms. If we let it go its course we would have seen how it still goes.

Cindy, if you are going to be here representing gambling wages, you should ask CM to have you shown as the i-gaming rep for them.

I swear I though Cindy post here before. I have never understood why Gwages always handles the dirty work. Do they have a stake in virtual other than the very high commissions?

 

[KasinoKing]

I swear I though Cindy post here before. I have never understood why Gwages always handles the dirty work. Do they have a stake in virtual other than the very high commissions?

Gambling Wages is the Affiliate Department of the Virtual Group - i.e. they are one and the same.

KK

 

[craigsmart123]

Hi Craigsmart--

I'm so very sorry for the headache and confusion regarding your withdrawal. I'm not really certain what happened in this and why you were given bad information initially, but we are doing what we can to get to the bottom of it.

In the meantime, we have now received your current documents and because this was mishandled so badly, we are expediting your withdrawal and the wire will go to processing, tomorrow. As you're not in the U.S., you should receive the wire prior to the end of next week. I'm sure some Casinomeister members may believe we are giving priority to this, because you are posting on this forum. This is not true, but we did become aware of the problem based upon your post. We realize we goofed up on this and the right thing to do is make sure we handle this in the best way possible from here.

All the best.

Cindy Greco
Sr. Affiliate Marketing Manager
[email protected]

Thanks for the reply
Ive just logged in and noticed $600 has been approved for withdraw.My balance was $1100.$100 of that is the received bonus so my withdraw balance was $1000.It is now $0.What has happend to my other $400?

 

[gagamel]

Maybe wire fees or they goofed up one more time:lolsign:

 

[craigsmart123]

wire fees are usually only between £5-20.They have messed up again most probably

 

[dunover]

No WD limits/bonus winnings-limit rules hidden away in their terms anywhere you haven't noticed?

 

[craigsmart123]

i made sure there were no hidden rules limits etc before i deposited by speaking to an agent on chat

 

[MillyOfLeValley]

Thanks for the reply
Ive just logged in and noticed $600 has been approved for withdraw.My balance was $1100.$100 of that is the received bonus so my withdraw balance was $1000.It is now $0.What has happend to my other $400?

Geez this isn't looking very good.

 

[lnspin]

Are you sure you read all the terms about a max win on bonus? they might have had some hidden away

 

[craigsmart123]

Are you sure you read all the terms about a max win on bonus? they might have had some hidden away

There is no max win

 

[craigsmart123]

ive just logged in and my history has now changed.It no longer shows $600 being approved.It now shows $1000 by express overnight check?How can i get an express overnight check from the usa when im in the uk?

I have a screenshot of it but no idea how to post it?

 

[cindygreco]

ive just logged in and my history has now changed.It no longer shows $600 being approved.It now shows $1000 by express overnight check?How can i get an express overnight check from the usa when im in the uk?

I have a screenshot of it but no idea how to post it?

Hi Craig

I'm not certain what it is you were looking at, but the $600/$400 you claimed in your account is simply not correct. When I noticed this post, I went straight to our Finance Manager to inquire. It was shown that there was $1099 still very much in your account.

On our side, we had already approved everything, however, we were waiting on you to re-request your withdrawal. When we saw this post, a decision was made to force the withdrawal from our side and an email was sent to you in this regard. Also, you had initially requested a wire transfer to be made, however, we do not have your wire details. This was also discussed in the email sent to you.

We're at a loss as to this $600/$400 statement, as when we checked your casino activity, you had not even logged into your Palace of Chance account, since yesterday. I also checked to see if maybe you had another account with this or another casino, which could explain any possible confusion on your side, but you only have one other account with a casino in our group and that account has a $0 balance, so this would not be the case.

Also, in this thread you had mentioned you requested a wire transfer and now you are speaking of a check. No mention of a check has ever come from our side, as you have requested a wire transfer.

I am happy to post a screenshot of your transaction history (which shows your account balances and withdrawal history) as well as a screenshot of your log-in history, if you'll agree to this?

I've just received your wire details and this will be processed immediately.

All the Best

Cindy Greco
Sr. Affiliate Marketing Manager
[email protected]