Just be warned, the chat support people lie at you to make you deposit:
THIS WAS THE CHAT I HAD, BEFORE I DEPOSITED:
CASINO REWARDS (Yukon Gold):
Please wait for an operator to respond.
All operators are busy assisting other players. We will endeavour to assist you as soon as
possible. Thank you for your patience.
You are now chatting with Tim.
Tim: Welcome to the CR Helpdesk Live Chat service. How can I help you?
ME: hi
ME: I have a question about your bonus system
ME: still there ?
ME: hello ?
Tim: sure
ME: ok
ME: so, I got a mail with an 25% bonus offer
Tim: yes
ME: is it possible to cash out BEFORE I met all wagering requirements (and let the
bonus set to zero) ?
ME: or not ?
Tim: Is this respective bonus for your first deposit into the casino, or have you made previous
deposits
ME: No, this is not the first deposit bonus
Tim: then you can cash out when you like !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ME: ok, nice. Is this the case for the whole Casino Rewards Group (all casinos) ?
Tim: ye4s
Tim: yes
ME: ok thx then
ME: and bye
Then, when I got the bonus and looked at the withdraw page, the system just said: "NOT possible, min. wagering requirements not met."
I had a new chat then:
You are now chatting with Helene.
Helene: Welcome to the CR Helpdesk Live Chat service. How can I help you?
ME: Hi
Helene: hi
ME: I have redeemed a bonus from casino rewards here
ME: now, I'd like to know, if I must play through all the wagering requirements, or if
I'm able to cash in if I win before the wagering requirements are met ?
Helene: no, you will have to meet the wagering requirements first
ME: yesterday, I asked in this chat the same, and they said I WILL be able to cash in
!!
ME: ME: is it possible to cash out BEFORE I met all wagering requirements
(and let the bonus set to zero) ? ME: or not ? Tim: Is this respective bonus for your
first deposit into the casino, or have you made previous deposits ME: No, this is not
the first deposit bonus Tim: then you can cash out when you like ME: ok, nice. Is this
the case for the whole Casino Rewards Group (all casinos) ? Tim: ye4s Tim: yes ME: ok
thx then
ME: this was thew chat..
ME: why did he say this ?
Helene: you will
Helene: have to play a certain amount of time before being able to redeem
Helene: then automatically the system will let you
Helene: but you will lose all your bonuses
Helene: both of us are right
Helene: I just answered regarding a short-time period
Helene: just after depositing
Helene: Is there anything else I can help you with?
ME: hmm, ok can you say what you mean with "certain" amount of time ?
ME: I only ask, because I allways lose on slots, and without slot play, this bonus is
"never" released...
Helene: it depends on the games you are playing at and your bets
Helene: it may vary
ME: so, its NOT time, its playthrough ????
ME: its just the 30 times ?
ME: you mean ???
Helene: yes !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! LOL
ME: aha, so I can NOT sachout before the bonus is at zero ??
ME: so, why was the Tim right then ??
ME: just want to understand.
Helene: you understand it the first time
Helene: it is all correct
ME: NO
ME: Why did he say I can cashout WHENEVER I like
ME: when I can NOT
ME: for example, if win now 100, can I cashout then ?
Helene: I suggest you try to withdraw
Helene: and you will see if the system lets you or not
ME: no, I dont want to withdraw now
Helene: it depends I told you
ME: but I went to the withdraw screen to see the requirements
Helene: the system decides whether or not
ME: and the systen only says:"min. req. NOT met"
ME: YES, I see, so Tim was wrong
ME: THX and bye
Helene: Thank you for chatting with us.
Helene: Goodbye
Helene: we were both right ME
Helene: just wager a little bit more !!!!!!!! LOLLOLLOL (yes 600 per 10 bonus on VideoPoker, 1500 per 10 bonus on American Roulette)
Helene: and the system will let you
Helene: bye
WOW, I was PISSED, as you can think..... (although, the whole time time in the chat I was near to just write back: LOL...)
THIS WAS THE CHAT I HAD, BEFORE I DEPOSITED:
CASINO REWARDS (Yukon Gold):
Please wait for an operator to respond.
All operators are busy assisting other players. We will endeavour to assist you as soon as
possible. Thank you for your patience.
You are now chatting with Tim.
Tim: Welcome to the CR Helpdesk Live Chat service. How can I help you?
ME: hi
ME: I have a question about your bonus system
ME: still there ?
ME: hello ?
Tim: sure
ME: ok
ME: so, I got a mail with an 25% bonus offer
Tim: yes
ME: is it possible to cash out BEFORE I met all wagering requirements (and let the
bonus set to zero) ?
ME: or not ?
Tim: Is this respective bonus for your first deposit into the casino, or have you made previous
deposits
ME: No, this is not the first deposit bonus
Tim: then you can cash out when you like !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ME: ok, nice. Is this the case for the whole Casino Rewards Group (all casinos) ?
Tim: ye4s
Tim: yes
ME: ok thx then
ME: and bye
Then, when I got the bonus and looked at the withdraw page, the system just said: "NOT possible, min. wagering requirements not met."
I had a new chat then:
You are now chatting with Helene.
Helene: Welcome to the CR Helpdesk Live Chat service. How can I help you?
ME: Hi
Helene: hi
ME: I have redeemed a bonus from casino rewards here
ME: now, I'd like to know, if I must play through all the wagering requirements, or if
I'm able to cash in if I win before the wagering requirements are met ?
Helene: no, you will have to meet the wagering requirements first
ME: yesterday, I asked in this chat the same, and they said I WILL be able to cash in
!!
ME: ME: is it possible to cash out BEFORE I met all wagering requirements
(and let the bonus set to zero) ? ME: or not ? Tim: Is this respective bonus for your
first deposit into the casino, or have you made previous deposits ME: No, this is not
the first deposit bonus Tim: then you can cash out when you like ME: ok, nice. Is this
the case for the whole Casino Rewards Group (all casinos) ? Tim: ye4s Tim: yes ME: ok
thx then
ME: this was thew chat..
ME: why did he say this ?
Helene: you will
Helene: have to play a certain amount of time before being able to redeem
Helene: then automatically the system will let you
Helene: but you will lose all your bonuses
Helene: both of us are right
Helene: I just answered regarding a short-time period
Helene: just after depositing
Helene: Is there anything else I can help you with?
ME: hmm, ok can you say what you mean with "certain" amount of time ?
ME: I only ask, because I allways lose on slots, and without slot play, this bonus is
"never" released...
Helene: it depends on the games you are playing at and your bets
Helene: it may vary
ME: so, its NOT time, its playthrough ????
ME: its just the 30 times ?
ME: you mean ???
Helene: yes !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! LOL
ME: aha, so I can NOT sachout before the bonus is at zero ??
ME: so, why was the Tim right then ??
ME: just want to understand.
Helene: you understand it the first time
Helene: it is all correct
ME: NO
ME: Why did he say I can cashout WHENEVER I like
ME: when I can NOT
ME: for example, if win now 100, can I cashout then ?
Helene: I suggest you try to withdraw
Helene: and you will see if the system lets you or not
ME: no, I dont want to withdraw now
Helene: it depends I told you
ME: but I went to the withdraw screen to see the requirements
Helene: the system decides whether or not
ME: and the systen only says:"min. req. NOT met"
ME: YES, I see, so Tim was wrong
ME: THX and bye
Helene: Thank you for chatting with us.
Helene: Goodbye
Helene: we were both right ME
Helene: just wager a little bit more !!!!!!!! LOLLOLLOL (yes 600 per 10 bonus on VideoPoker, 1500 per 10 bonus on American Roulette)
Helene: and the system will let you
Helene: bye
WOW, I was PISSED, as you can think..... (although, the whole time time in the chat I was near to just write back: LOL...)