I was playing on my Android phone today on Casumo and played some Dolphin´s pearl deluxe. Got 3 scatters and then my phone froze and I had to restart it by removing the battery. When I restarted the phone, I logged into Casumo immediately and relaunched Dolphins pearl, it just showed a regular spin "start" button with free spins screen or anything. I then logged in on my pc an hour later and nothing there as well. Contacted the support and of course was advised to clear cookies or whatnot and after that just silence from support.
So if you get the bonus on novo slots and don´t click the collect button and close the slot, it just forfeits the win? Any experiences with that and what do you advise me to do? I couldnt take a screenshot or picture for obvious reasons, I know roughly the time when the bonus hit and the bet size, but nothing else. Probably just lost the money and also the faith to suport...
So if you get the bonus on novo slots and don´t click the collect button and close the slot, it just forfeits the win? Any experiences with that and what do you advise me to do? I couldnt take a screenshot or picture for obvious reasons, I know roughly the time when the bonus hit and the bet size, but nothing else. Probably just lost the money and also the faith to suport...