Novomatic features

Spurdo

Dormant account
Joined
Jan 6, 2016
Location
Finland
I was playing on my Android phone today on Casumo and played some Dolphin´s pearl deluxe. Got 3 scatters and then my phone froze and I had to restart it by removing the battery. When I restarted the phone, I logged into Casumo immediately and relaunched Dolphins pearl, it just showed a regular spin "start" button with free spins screen or anything. I then logged in on my pc an hour later and nothing there as well. Contacted the support and of course was advised to clear cookies or whatnot and after that just silence from support.

So if you get the bonus on novo slots and don´t click the collect button and close the slot, it just forfeits the win? Any experiences with that and what do you advise me to do? I couldnt take a screenshot or picture for obvious reasons, I know roughly the time when the bonus hit and the bet size, but nothing else. Probably just lost the money and also the faith to suport...
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Had this happening with MG games as well twice in the past few weeks and got the winnings credited, no problem.

Once you see the 3 scatter on your screen the bonus round is logged on the Novomatic server as the result is already set before you see it on the screen.

Hence, Casumo should be able to get that re-instated or the winnings credited. They only need the time stamp (which you / they can get from your game history) and bet size and send those to Novomatic. Usually takes a few hours to investigate, maybe longer with the Easter holidays.

Contact the Casumo CM rep, i am pretty sure they can help.
 

Spurdo

Dormant account
Joined
Jan 6, 2016
Location
Finland
It probably never triggered - the game froze as they were all in view, but not stopped. We've had this subject on here before a few times.

Hmm maybe, but it did show that I had won whatever money from scatter win and the collect button appeared, so I am still 100% sure that I got the bonus
 

Blathaon

Dormant account
Joined
Oct 17, 2011
Location
Norway
I was playing on my Android phone today on Casumo and played some Dolphin´s pearl deluxe. Got 3 scatters and then my phone froze and I had to restart it by removing the battery. When I restarted the phone, I logged into Casumo immediately and relaunched Dolphins pearl, it just showed a regular spin "start" button with free spins screen or anything. I then logged in on my pc an hour later and nothing there as well. Contacted the support and of course was advised to clear cookies or whatnot and after that just silence from support.

So if you get the bonus on novo slots and don´t click the collect button and close the slot, it just forfeits the win? Any experiences with that and what do you advise me to do? I couldnt take a screenshot or picture for obvious reasons, I know roughly the time when the bonus hit and the bet size, but nothing else. Probably just lost the money and also the faith to suport...

Novomatic slots play out the feature automatically if you disconnect or don't activate it within a few minutes(don't know the exact amount of time). This can be really annoying, and it's not a good way of handling things.

But whatever the feature paid should have been added to your balance, I'm sure the casino can send you the play log so you can check for yourself.
 

michielm1

Experienced Member
mm1
Joined
Mar 18, 2012
Location
Nederland
Blathaon is correct. You are disconnected after inactivity or if you are disconnected due to weak videocard or ram in laptop or phone, it will remember and restart at the point you left.
With mobile play i experience it every now and again. It is caused by a dip in the capacity of data that can traffic through your connection. Under the wifi symbol you see the up and down arrows... they stay dark too long and in about 30 seconds your game is reset (reload or leave).
In that case you see the wagered amount back in your balance. If you won money for the scatters and if that was added to your balance, it means the game was finished. But if you had for example 2 scatters in first 2 and game froze on last line and there the 3rd scatter appeared, it is possible you got just the 2 times bet win of 2 scatters and the 3rd just wasnt really there.
Also bare in mind the volatility of novomatic payouts... you could have just hit nothing in the free spins.
Now on dp that is less likely then for example lota or bor but still.

In mobile play with thunderstruck 1 i have had more then a few times that i click start too fast and 2 reels freeze, and hit the feature while i didnt know it. Even the feature lay out seems different then.

Casumo is a good place. You dont have to worry that you will be done wrong
 

Spurdo

Dormant account
Joined
Jan 6, 2016
Location
Finland
Blathaon is correct. You are disconnected after inactivity or if you are disconnected due to weak videocard or ram in laptop or phone, it will remember and restart at the point you left.
With mobile play i experience it every now and again. It is caused by a dip in the capacity of data that can traffic through your connection. Under the wifi symbol you see the up and down arrows... they stay dark too long and in about 30 seconds your game is reset (reload or leave).
In that case you see the wagered amount back in your balance. If you won money for the scatters and if that was added to your balance, it means the game was finished. But if you had for example 2 scatters in first 2 and game froze on last line and there the 3rd scatter appeared, it is possible you got just the 2 times bet win of 2 scatters and the 3rd just wasnt really there.
Also bare in mind the volatility of novomatic payouts... you could have just hit nothing in the free spins.
Now on dp that is less likely then for example lota or bor but still.

In mobile play with thunderstruck 1 i have had more then a few times that i click start too fast and 2 reels freeze, and hit the feature while i didnt know it. Even the feature lay out seems different then.

Casumo is a good place. You dont have to worry that you will be done wrong

Yeah maybe it was a 0 feature indeed. Anyway they are looking into it, gonna take a while due to holidays.
 

Casumo Casino

Official Rep for Cascamo
Joined
Apr 21, 2015
Location
Malta
I was playing on my Android phone today on Casumo and played some Dolphin´s pearl deluxe. Got 3 scatters and then my phone froze and I had to restart it by removing the battery. When I restarted the phone, I logged into Casumo immediately and relaunched Dolphins pearl, it just showed a regular spin "start" button with free spins screen or anything. I then logged in on my pc an hour later and nothing there as well. Contacted the support and of course was advised to clear cookies or whatnot and after that just silence from support.

So if you get the bonus on novo slots and don´t click the collect button and close the slot, it just forfeits the win? Any experiences with that and what do you advise me to do? I couldnt take a screenshot or picture for obvious reasons, I know roughly the time when the bonus hit and the bet size, but nothing else. Probably just lost the money and also the faith to suport...




Hey there Spurdo, and everyone who has been helping out with valuable info :)

I am sorry for your experience, and wish these things never happened. Many of us at Casumo love to play slots as well, and missing out on the visualisation of a bonus round for me is sometimes even worse than missing out on the actual winnings. So I completely understand your frustration. Normally we would hope to get an answer and resolve this within 1-2 days, but as mentioned, the easter holidays are slowing things down a bit.
I will make sure we push this a bit so that we can give you an answer to what will happen with this game round as well as any relevant details, by mail and not here I also have to mention. I´d be surprised if this is not resolved by tomorrow,

Best Regards,

/Casumo-Pavel
 

Spurdo

Dormant account
Joined
Jan 6, 2016
Location
Finland
Nothing new as of today and meanwhile Casumo also pulled the dickest move that I have ever experienced in my life. I made a withdrawal of 2100 euros directly to my bank account on 24.3, which was approved immediately after necessary documents were provided, also to the same bank account that I used to deposit numerous times. Checked my bank account daily, until 30.3 the money was returned to my Casumo account, thus denying me the opportunity to get the money for 1-3 days more. Of course, being a slot degenerate I lost it, and I´m sure it was no accident that the money was returned to my account. Absolutely pissed and furious, it´s for a reason, that don´t play on a site, where I can cancel my withdrawal. fml for real, total shit that even confirmed and supposedly sent money is taken from you.
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Nothing new as of today and meanwhile Casumo also pulled the dickest move that I have ever experienced in my life. I made a withdrawal of 2100 euros directly to my bank account on 24.3, which was approved immediately after necessary documents were provided, also to the same bank account that I used to deposit numerous times. Checked my bank account daily, until 30.3 the money was returned to my Casumo account, thus denying me the opportunity to get the money for 1-3 days more. Of course, being a slot degenerate I lost it, and I´m sure it was no accident that the money was returned to my account. Absolutely pissed and furious, it´s for a reason, that don´t play on a site, where I can cancel my withdrawal. fml for real, total shit that even confirmed and supposedly sent money is taken from you.

That is bad! :what:

Well I had an issue with playing Red Flag Fleet at Casumo a few months ago.
After numerous contacts with Customer Care and promises it will be resolved a.s.a.p I never got an answer back from them.
I tried a few times to play it but still didn't work.
So basicly I just stopped depositing there.
 

Spurdo

Dormant account
Joined
Jan 6, 2016
Location
Finland
That is bad! :what:

Well I had an issue with playing Red Flag Fleet at Casumo a few months ago.
After numerous contacts with Customer Care and promises it will be resolved a.s.a.p I never got an answer back from them.
I tried a few times to play it but still didn't work.
So basicly I just stopped depositing there.

I am not going to play there any more as well, it´s the worst fucking feeling if you can´t cash out EVEN IF you finally win something...
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
Nothing new as of today and meanwhile Casumo also pulled the dickest move that I have ever experienced in my life. I made a withdrawal of 2100 euros directly to my bank account on 24.3, which was approved immediately after necessary documents were provided, also to the same bank account that I used to deposit numerous times. Checked my bank account daily, until 30.3 the money was returned to my Casumo account, thus denying me the opportunity to get the money for 1-3 days more. Of course, being a slot degenerate I lost it, and I´m sure it was no accident that the money was returned to my account. Absolutely pissed and furious, it´s for a reason, that don´t play on a site, where I can cancel my withdrawal. fml for real, total shit that even confirmed and supposedly sent money is taken from you.

Feel your pain on this but a the end of the day its up to us if we choose to play or not. I would have asked them why it was placed back into the account before even touching 1 cent. I dont personally see Casumo doing this on purpose to entice you to play back. Must have been a banking error somewhere ... the golden is never reverse ever. I used to do that time after time but learned the hard way.
 

snotter999

Dormant account
Joined
Nov 5, 2014
Location
Newcastle Australia
Nothing wrong with Casumo
I play there all the time and have plenty of great wins
Never had an issue and always get my winnings.

At the end of the day you won 2100 but then you blew it.
Sure you had some sort of banking error but very much doubt it was Casumo's fault.

My golden rule is when i win i don't play at that Casino until the money is in my bank!
Sometimes things go wrong but you must have self control and wait till you get your winnings.
Works for me!
 

Vicky

Dormant account
Joined
Mar 17, 2016
Location
Australia
mobile frequently occured fail(

wish it will be your last sad experience and as for me I faced similar problem two times. Firstly it stopped on the stage when all 3 scatters were landed but free spins were just about to begin.. when I switch my mobile on and activated the app I saw that bet sum returned to my bankroll so I lost nothing. Second time there were 2 Scatters on reels and the phone got .. discharged! (dont know how I didnt notice the battery condition, gambling was all above)) when I returned to game again bet amount was lost.. but in general I dont like gambling on mobile.. and these stories became the last pages in my mobile playing history=)
 
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