Hi there
I sent a PAB to Casinomeister around three weeks ago, but didn't get a reply. I sent an email after one week asking if they'd received my PAB, just so I'd know if it was submitted correctly and that they had received it, but noone got back to me. A week after that I sent another email just asking if they had received it and if they wanted to do anything about it or not, because I'm currently waiting on a £850 bonus payout issue, and still didn't get a response.
Does anyone know if it's because they've got a huge backlog to get through at the moment, or could it be another reason?
I emailed via my gmail account and checked my spam folder regularly but couldn't see anything.
EDIT: I was informed that the reason I had no response was because I was emailing the wrong email address at Casinomeister, not the one that is laid out in the PAB FAQ's. My bad. I've been in touch with Max, and received a reply now I've used the right channel to contact him
I sent a PAB to Casinomeister around three weeks ago, but didn't get a reply. I sent an email after one week asking if they'd received my PAB, just so I'd know if it was submitted correctly and that they had received it, but noone got back to me. A week after that I sent another email just asking if they had received it and if they wanted to do anything about it or not, because I'm currently waiting on a £850 bonus payout issue, and still didn't get a response.
Does anyone know if it's because they've got a huge backlog to get through at the moment, or could it be another reason?
I emailed via my gmail account and checked my spam folder regularly but couldn't see anything.
EDIT: I was informed that the reason I had no response was because I was emailing the wrong email address at Casinomeister, not the one that is laid out in the PAB FAQ's. My bad. I've been in touch with Max, and received a reply now I've used the right channel to contact him
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